"an excellent service"
David Ellis (United Kingdom)
Outbound British Airways flight from London to Rio de Janeiro demonstrated the difference a decent crew can make to a flight. The staff in Club World were all male and mature, and delivered an excellent service. British Airways seating arrangement in Club World is looking increasingly outdated, but a less than half full cabin meant that one was less bothered by one's neighbours. Food was reasonable, although it was surprising how quickly menu options ran out. IFE had a good selection of films, but the resolution of the screens is poor. No queues at border control and priority baggage handling meant that we were in our taxi within 20 minutes of leaving the plane.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to GIG |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"last time with BA ever"
Ann Habens (United Kingdom)
Gatwick to Male, and just when we thought the British Airways business class offer could get no worse, we checked in to find that the BA lounge was shut and the alternative was the number 1 Traveller lounge where for both first and business class, champagne has to be purchased. Needless to say, no advance notice of this was give,n and by the admission of their own staff British Airways management just don't care what impact this will have on customers who have paid a great deal of money to fly premium class. Based on our recent flights with BA where we have witnessed penny pinching devaluation of the business class experience, to the extent that there is now no comparison with other similarly priced airlines. Their cavalier approach to customer care may result in others like us saying last time with BA ever!
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LGW to MLE |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"great at helping us"
Julie Johnston (United Kingdom)
My son and I flew British Airways from Glasgow to Paris on the 7th January and returned on the 11th. On out outward journey, the London flight was cancelled, so there was a knock on with our Paris flight. We did get to London, the staff were great at helping us transfer to the 5B terminal to get the flight to Paris. But I noticed that by the time we would get to Paris, we would have missed the last shuttle bus to Disney. I mentioned this to the crew, who were very good at helping, realising that I was travelling with a young adult with learning disabilities. During the flight, one member of crew kept me updated. THere were some BA managers onboard as passengers. Before we landed, he came back and told me that one of the managers would get us through to the taxis and explain to the driver where we were going and ask for a receipt. (My french is minimal, so I'd have been lost) The manager told me to keep our boarding passes and receipt amd claim BA for the taxi. My son and i had a great weekend, got home and a couple of days later, I claimed for a refund. Alas, the computer said a big fat no. It was just bad luck that we'd had to rebook flights I explained that it was a BA manager who told me to claim and it wouldn't take much to actually find out who flew on the flight. But still, no. Our insurance won't pay either because we didn't have a long enough delay! Ok, legally, BA may be in the right, but morally, well. Even the insurance company thought there should be a bit of leeway. After all, we were delayed due to a cancelled flight - their fault. Usually BA are brilliant when we fly with them and I cannot fault any of the frontline staff. Just that blooming computer. So I am 80 euros down on the taxi and 32 euros for a transfer I couldn't use.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | GLA to CDG via LHR |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"think twice about booking"
T Carr (United Kingdom)
London Heathrow to Cape Town and the British Airways bag drop and ground staff service was great. Onboard, the evening meal was fine, but the inflight entertainment choices are very poor. Films, TV and music choices are limited. Cabin crew were courteous and served one drink and then dinner - but no more service after that. Overnight no water was offered, we had to keep getting up to go and ask, and then only got small measures not bottles. Breakfast choice was fair but the food was awful! Luke warm gunge, cheap cereal, tepid tea - truly not worth bothering with. I believe this is usual as my brother had similar experience a month ago flying business class from Mexico. I will think twice about booking British Airways again if I have a choice.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to CPT |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"zero customer service skills"
J Goulding (United Kingdom)
This was the return leg of our British Airways flight on BA056 from Johannesburg to London Heathrow on 18th January. While the majority of staff onboard where courteous and friendly, it was the behaviour of one individual within the crew who was serving my husband that left us both feeling extremely incensed that we had paid a lot of money to basically be served by a moody, petulant crew member. She is blatantly in the wrong job because she had zero customer service skills and treated us as if we were a major inconvenience to her. British Airways may have some great crew who go out of their way to make your flight a positive, enjoyable experience, but if you are unfortunate enough to experience the above negative behaviour, this makes you anti booking future flights with this company. Is this really the way BA wants its customers to feel? Being a member of cabin crew requires a range of skills - if you present yourself as a friendly, amiable part of the team giving your passengers a great flight surely you can walk away knowing you have fulfilled your part, instead of putting so much energy into giving so little. After all, isn't it us, the customers, who choose to fly with you and support you as an airline. Check in crew at Johannesburg could also do with training on manners and smiling - instead of zero greeting, no "thank you's" and blank faces.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | JNB to LHR |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"very pleasant flights"
David Bollaert (United Kingdom)
British Airways return from Glasgow to New York via Heathrow on A321 and Boeing 747-400. The domestic flights are nice enough, good legroom and comfortable seat, drink and packet of crisps or biscuit provided. LHR to JFK both ways on the 747-400, the crew friendly, and the seats are comfy for the 7 hour flight - they maybe difficult on a longer flight but for this perfect. In flight entertainment is very good. Very pleasant flights and would recommend.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | GLA to JFK via LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"best sets of flights"
Geoffrey Wyndham-Jones (Kuwait)
Flew British Airways from Kuwait to Edinburgh via London Heathrow return, out 27 December, and back on 10 January. Although the flights were full, the cabin crew were efficient, friendly and professional. I flew World Traveller Plus on the international legs, and was more than happy with the space, choice of in-flight entertainment and the food. When I headed out to the galley to grab a single-malt scotch mid-way through the flight to UK, no problems at all. On the return flight, I had the best fillet of beef I have ever been given in an aircraft, and the red wine served with it complemented it nicely. All aircraft were in good shape: the announcements from the flight deck kept us informed, and the flights and landings were smooth. The transit through Heathrow Terminal 5 was hassle-free (although I did deliberately choose to fly on Sunday both ways), and my bags made it through with me (although the connecting time on the return flight was reduced to just over an hour because of the late arrival of the domestic flight). One of the best sets of flights I have ever experienced: in fact, I have written to BA to thank all the crews involved.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | KWI to EDI via LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"extra fare not justified"
Christopher Duffey (United Kingdom)
Vancouver to London with British Airways, premium economy seat 12A. In flight tv was inoperative and the food was awful. On the way out from London the food was very good - why so bad from Vancouver? On the way out thre were trim bits loose inside the cabin giving the impression of bad care. I don't think the extra fare for premium economy is justified unless reasonable food is provided in both directions. Flights were on schedule, but on arrival we had to wait at London T3 for more than 20 minutes for a gate.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | YVR to LHR |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"my bags haven't arrived"
J Donaldson (United Kingdom)
Edinburgh to San Francisco via London Heathrow. Flight was great until I found out my bags hadn't made my 1 hour connection. Was promised by customer services weeks before that a 1 hour connection was fine as all flights were via Heathrow T5, this was a lie. EDI to LHR sector was delayed slightly, I made the flight but the bags didn't. I was promised by ground staff the bags would be quicker to the aircraft than I would, again this was a lie. 24 hours later my bags haven't arrived, and are now in some office somewhere in San Francisco. Other than that I have no idea where they are. British Airways customer service line is next to useless, with employees that do not understand English and read from a script.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | LHR to SFO via EDI |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"nice cabin attendants"
18 reviews Victor Sun (United Kingdom)
Frankfurt to London City. Efficient and polite check in, security queues were too long at Frankfurt. Bus transfer from terminal to airfield to board this small plane. Flight significantly delayed due to air traffic control, and all passengers had to wait inside the small Embraer 90, which wasn't particularly pleasant. Seats are a bit wider than other BA aircraft. Snack and a variety of drinks were offered by nice cabin attendants. Very long walk from airplane to UK border control, greeted with long queues at immigration counters (only 1 desk available for non-EU passports). Inefficient baggage reclaim given I still had to wait for my luggage after the long immigration queue.
| Aircraft | Embraer 190 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | FRA to LCY |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
