"good job in economy"
R Vines (United Kingdom)
British Airways generally does a good job in economy, with reasonably friendly and efficient service. The onboard food and drinks are a shadow of what they used to be but fares in real terms are much lower these days and this is an acceptable trade-off. This particular flight from Dubai to London was packed and I certainly wasn't comfortable sitting next to a large guy, squished into one side of my seat. But the cabin crew were fine and one attendant was charming. It's only when I pay to fly business or first that I get irritated. I'd put British Airways ahead of many rivals in economy and behind in premium classes, where the food is particularly disappointing.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | DXB to LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very pleasantly surprised"
1 reviews Mark Williams (United Kingdom)
✅ Verified Review | London Heathrow to San Francisco. I've reviewed British Airways poorly in the past but was very pleasantly surprised with this flight. I have only compliments. Even with a full plane, check in was fine and well organised boarding, plus the flight was on time. The food was very good (really!), except the tateless cardboard wrap just before landing, and there were multiple drinks runs thoughout the flight. An adequate if small movie selection, service with a smile. Best economy class flight I've had for years. It's great to see that BA can still do it very well and provide such an experience. I'm even looking forward now to my return flight (and I've not been able to say that for a long time).
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to SFO |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight was excellent"
Seb Kupers (Belgium)
✅ Verified Review | Chicago to Amsterdam via London Club World / Club Europe. After a very nice first flight from Tampa to Chicago with my wife and our 15 months old baby, transit in Chicago was really smooth. Our stroller was delivered at the gate and with a stroller there was a special bus to transfer us to the other terminal. We did not have to pass security a second time, so we arrived very soon in a crowded business lounge. As a gold member I checked the First lounge, but ground staff did not welcome me because it was crowded too. We found a quiet "dinner part" of the business lounge, were seated by a very nice ground staff who offered me a glass of champagne to relax. Food was decent. Boarding the upper deck of this Boeing 747-400 was a pleasure with a CSD welcoming us by name. Flight was excellent: food amazing, enough cold drinks were offered, cabin crew looking after us and our baby. Our baby was playing all the time, singing and talking his own words. After this perfect flight, transit in LHR terminal was again relaxing. Stroller was again waiting for us at the gate, very nice. After security we went to the first lounge which was really was crowded, but we found a quiet place to sit. Time for a shower, breakfast and relax. Last flight to Amsterdam was in a full cabin, nice and frriendly cabin crew. The only small remark we can find, is that this last flight there was no stroller waiting for us, but it arrived with our luggage.
| Aircraft | Boeing 747-400 / A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | ORD to AMS via LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I have not been impressed"
3 reviews C Hannor (United States)
✅ Verified Review | Rome to London Heathrow with British Airways, and the flight itself was efficient and on-time. Comfortable seat, nice entertainment. But the ground service was terrible - we were the first flight of the day and the clerks at the counter arrived to find 20-30 of us standing in queue. They got their stuff ready to work, sat in their chairs, then just sat their and ignored us for 15 minutes or so. The cabin crew didn't win any awards for friendliness either - they did their job but I won't say much more. The food served was adequate at best. This was my second time flying British Airways, and I have not been impressed either time. There are better choices.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | FCO to LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"was the worst flight"
A Hall (United Kingdom)
✅ Verified Review | I usually do not have a problem with British airways, but my flight from London Heathrow to Toronto on 23rd April was the worst flight I have been on. They said a 10 minute delay, which turned out to be a 6 hour delay, and they also kept changing the gate number. They only gave us a £5GBP which you had to spend in the same shop. And on top of this our bags were lost along with 90% of the planes. This was very inconvenient as we have no clothes and arrived at 4:00am.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | EDI to YYZ via LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"days of glory are long gone"
E Larries (United Kingdom)
✅ Verified Review | Travelled British Airways from Manchester to Dubai return via Heathrow with family. The outbound flight was a night service and dinner was served at 1am. The children didn’t eat as they were fast asleep but the food was nothing special – supermarket ready meal standard. Leg room was horrific and it truly felt like cattle class. On the return flight the seats were worn and old, screens were old and scratched the children weren’t given their choice of meals as they had run out, my three year old was given snack a box containing nuts my husband sitting next to her was asleep I was in the row behind and quickly took it away as she’s allergic. I could go on but you get the picture. The man sat next to me didn’t get any food on a 7hr plus flight – he was vegetarian and they had run out of pasta. From my experience I won’t fly or recommend British airways anymore. The days of glory are long gone.
| Aircraft | Boeing 747 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | MAN to DXB via LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cares nothing for its passengers"
Arthur Kay (United Kingdom)
✅ Verified Review | London to Philadelphia. Having booked business class and paid the non refundable fee, British Airways would not let me check in on line. When I reached Terminal 5 they bumped me due to overbooking. They offered me a downgrade that I could not accept for health reasons. If they had told me they were overbooked when I tried to check in online, I could have rerouted via New York and still arrived in time for an important meeting. As it was, I arrived 7 hours late and missed my meeting. British Airways only cares about maximising its profits. It cares nothing for its passengers. I have been a loyal customer of BA for over 50 years. For many years I was a gold card holder and this is how they treat me. They sold me a product and then sold the same product to someone else after I had paid the full and non refundable fare. They used to be good. their strapline, "The World's Favourite Airline" was not far from the truth. No longer! They are rapidly becoming the world's least favourite airline
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to PHL |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"change in attitude from staff"
Kathleen Kirby (United Kingdom)
London to Calgary return with British Airways, and we fly this route about twice a year, and in the past have flown in the 767s which were rather aged but homely! This time, we had the experience of the new Boeing 787 which was very nice and new, and we found the seats just as comfortable, particularily in Premium Economy. What we did not enjoy was the change in attitude from the staff, they seemed so different to the crews we had looking after us on the previous runs. The emphasis was on getting things served as fast as they can, and woe betide you if you want extra milk for your cup of coffee! The food was good, and we felt safe and efficiently cared for, but there was not the fun around that we used to encounter when wandering around in the small hours of the flight, when you could go to the galley and get a coffee or a snack. After all this is a long haul flight, and I can well understand the rush on a short haul flight. The person behind us was air sick, which was not their fault, and the cabin crew dealt with this well. Our return flight was better, and we enjoyed the glass of fizzy prior to take off, which is a nice touch, and is something that other airlines do in Premium Economy. I think that BA managers should travel with other airlines to review its premium economy brand. Finally, I think the breakfast is not very nice, and could be improved upon. Like another passenger, we went and had something after landing, those breakfast boxes are horrible!
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to YYC |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"style and attention to detail"
Mark Freyton (United Kingdom)
Using an Avios redemption ticket we travelled out to Toronto in First Class with British Airways and the experience was superb. We checked in in London and the lady that checked us in was warm and friendly. The Concorde Lounge was good and we had a tasty table service breakfast before retiring to the sofa area to relax. The lounge is very comfortable and relaxing. Boarding was on time and we were met at the door and escorted to our seat. Immediately offered a glass of champagne and the service continued until landing. Lunch was very good, and served with style and attention to detail. The two cabin crew that took care of us were superb and the perfect combination of professional and chatty. Afternoon tea was perfect for this length and time of flight and we disembarked to find our bags first off the carousel in Toronto. All in all a great flight. The return flight was in Club World on the Upper deck of an ageing but lovable and well cared for 747, and was almost as good. The lounge in Toronto was small but comfortable and we dined before the flight where a good buffet was served with to order Pad Thai available. Upon boarding we were greeted by the most delightful crew members who personally introduced themselves and who clearly loved what they were doing. Individual and personal service was the order of the day and even though I did not eat, I was asked numerous times if I needed anything and felt very cared for. I often complain about BA baggage delivery but our bags were again first off the carousel and we were on the tube within 20 minutes after landing, and this even though immigration was busy. Could not fault this trip.
| Aircraft | Boeing 747 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | LHR to YYZ |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"most exhausting trip"
Sohrab Rafie (Belgium)
✅ Verified Review | Amsterdam to Hong Kong via London with British Airways turned out to be one of the most exhausting trips I have made. I had high expectations of the A380 flight with new aircraft. The opposite was true. Seats were very uncomfortable, service was very poor, attendants rushed and food was horrible. Leg space was poor. It was the last time for me to travel with BA.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | AMS to HKG via LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
