British Airways

Very decent flight in business from Barcelona to Heathrow with British Airways. Extremely helpful and pleasant crew served a decent breakfast on this two hour hop which arrived Terminal 3. No transfer service for first class passengers to Terminal 5 where the security screening was insanely chaotic. Due to delays at security and the fact that all A380 flights leave from the B/C piers I had 10 minutes in the lounge. First class A380 service was fine but underwhelming compared to other carriers. Nice crew,but just decent food and service and no WI-FI.Not worth the money at all.

St Lucia to Gatwick with British Airways. We checked in on line and dropped the luggage off and were quickly through security. The lounge was small but quite comfortable with a nice lady serving drinks at the bar. I asked her if she could make me a Rum Punch and despite causing a small queue, she happily made me an excellent cocktail. Boarding was well organised and the flight departed on time. On board we were extremely well looked - staff were very professional and were able to find the time to chat and make my wife and I feel very comfortable. The wine choices were explained very well with the offer of tasting each bottle. Dinner was plentiful if not that exciting but the numerous glasses of wine helped to make it was an enjoyable experience. We landed on time and after a brief scare from the pilot who said that due to the French air traffic controllers strike, there may be a delay in parking the plane, we soon disembarked and were in the luggage hall within around 25 minutes. The luggage arrived quickly and we were soon on our way home. Overall a very good flight thanks in main to the excellent cabin crew.

✅ Verified Review | We arrived at Gatwick just after 07.30 to catch the 10.00 flight to St Lucia. Check in was fine and although security was tight, we were airside just after 08.00. Before having breakfast we checked the flight information screen which indicated that the departure gate would be available at 09.00. After tea and toast we checked at 09.00 and the board indicated that the departure information would now be available 10.00. Obviously this was the first time that alarm bells start ringing as it was plain to see that we were going to be delayed. The on screen information then changed again to say that the departure details would be available at 11.00. At this point I did venture down to the British Airways information desk but as there was a queue of around fifteen people, I gave up and sat down again. At 12.00 the screen info finally said that we had a new departure time of 14.00. During all of this time I should add that at no time was any information (other than the screen) made available to passengers regarding the flight or details of refreshments etc. Despite numerous announcements from Easyjet and other airlines BA was conspicuous by its silence. We were eventually notified of the gate number and for the first time we were told as we entered the departure area the reason for the delay. Apparently there had been a problem with the cargo door and they had decided it needed to be replaced. Despite the rather cramped departure area, everyone seemed ready to board until we were told that the repairs were not complete and there would be a further delay and if some passengers wanted to stretch their legs they could leave their boarding passes with the ground staff and leave the departure area. Eventually we boarded just after 14.30. When everyone was settled in their seats the pilot apologised again and said the repairs still hadn't been completed and a further delay was likely. We eventually departed just after 15.30 after a delay of over five and a half hours. Now I know 'stuff' happens but let's not forget that we were departing from one of BA's home airports and why they couldn't have a second plane available quicker than five and a half hours is anybody's guess. Various people writing on online forums have previously spoken about the holiday routes from Gatwick being dumbed down by BA in favour of the traditional business routes flying out of Heathrow. I have no idea whether this is true or not but I would ask one question, if this flight had been a morning flight from Heathrow to JFK, would BA have found a solution quicker? Once in the air, the flight was fine, nothing special but nothing bad and would have been acceptable without the delay.

A mediocre service on this airline flying from London Heathrow to Stuttgart, which was to be expected given my prior flights with them. Check-in process was fine at Heathrow. After security, I went to the first class lounge on the south side of Heathrow terminal 5. The lounge had no air conditioning and so was very hot as it was a fairly warm day outside - this made it quite uncomfortable. The hot food selection was poor - everything was very liquid based and looked unappetizing. There were a few bland sandwiches available as well. While the lounge itself is in a beautiful, large room, it is really let down by the lack of good food and service. Boarding process was seamless at the gate. The plane had been recently renovated but the seats were highly uncomfortable. There is very little legroom available and if you're taller than 5'11", you're knees will likely be touching the seat in front of you. Food offering was very limited with only a small bag of chips on offer and one drink. Flight attendants were courteous but didn't really go beyond the minimum. No inflight entertainment or wifi whatsoever was available, which is really a disappointment given that so many other airlines are now installing this. Overall, the trip was fine but the onboard and lounge experiences could be improved.

MAN to LHR with personable crew who did the breakfast service efficiently. Concorde Room fine and not too crowded on this Saturday morning. Smooth boarding with friendly reception and guide to seat. Experienced crew who interacted with passengers. Full cabin but service as expected, though initial drinks perhaps a little slow coming. Food fine as was selection of wines. Despite late departure arrived on time. A very relaxed and enjoyable journey - good service. Also very good fare from their sale last month.

London to Bucharest with British Airways. The flight was slightly delayed. I wasn't impressed with the boarding process. It was a full flight and most of the passengers carried more than one piece of cabin luggage. It took some time for passengers to find space to store the luggage and this slowed down the process. This also had an impact on the speed of getting off the plane when we arrived in Bucharest. They should have been stricter with the cabin luggage allowance. As it was a more than 3 hour flight, they served a hot meal. The food was not that good but enough to survive the 3 hour plus flight.

Shambolic check-in at New York JFK following the introduction of new computer system by British Airways. The long queues subsequently caused delays in flights to UK. Lots of managers milling around not doing anything useful. No attempt was made to keep passengers informed of the reason for the delays. The flight itself to London Heathrow was fine. BA's Business Class does what you would expect it to do, but there are few surprises or particular high points. Not a patch on the service by Cathy Pacific.

Booked flights with British Airways rather than a budget airline as thought they would be more reliable. We were returning from an overnight flight from the Dominican Republic and transfering to a domestic flight with BA. We arrived at BA's check in desk at 6am for our 9am flight, hoping to just drop our bags and relax until take off. When we arrived at check in we were advised the flight had been over booked and we would have to go on stand by. When we asked how can this be, we were advised by a manager that all airlines do this and check the small print. We stated as these flights had been bought and paid for over 6 months previous, so wanted to know how BA could re sell our seats, manager just kept repeating company policy. Manager stated we had to stay on stand by. As things turned out we did get stand by seats at the very last minute. I am appalled with the way this was handled and will not be using them again - buyer beware.

London Heathrow to Miami with British Airways. Used my husbands miles plus money to book our flights to Miami. No kids packs given at all. Plane was very dated, entertainment system was shocking. Very small screens and all the films and programmes advertised on the website were not in my flight. Kids had just 3 films to choose from. 'Forgot' to load our previously selected kids meals so my kids went hungry, no apology offered - food was awful. Service was not good, not at all friendly. I found my flight with Virgin Atlantic the previous year far superior on their updated 747s. Overall very poor indeed would not chose to fly BA again. They have let their standards slip considerably.

London Gatwick to Lima with British Airways. This is a recently introduced non-stop route - offers a reasonable price for Club Class until you add the seat reservation charge which added a further £68 to each seat each way to the overall charge. We sat on the tarmac for 2.5 hours at Gatwick while we waited for someone senior to sign off the repairs / fault. On the return journey the flight took off 1 hour late - no explanation and then when we arrived at Gatwick we stood for 1 hour for our luggage to appear while other flights around us arriving later collected theirs. There was little advantage if any to using BA on this route and we could have gone the existing routes through Madrid with little more hassle. The flight was comfortable, the staff pleasant and the food mediocre.