British Airways

✅ Verified Review | London Heathrow to Miami with British Airways. Awful experience. Changed our flight from a morning flight to an evening flight on the way out and refused to refund the difference as we were put on a cheaper flight. Then cancelled our return flight without informing us so had to spend an hour of our final evening on holiday speaking to an advisor. The plane on the way out was very old, many TV's broken and very uncomfortable. Staff are extremely unhelpful and will never use BA ever again.

✅ Verified Review | Every flight we took in British Airways for our two vacation (4 flights) had huge problems! Always delayed, from NY a 5 hour delay in line! "Computer glitch, they were handwriting boarding passes. Another leg, check in was botched (their issue) and we had to stand with the very rude employee who botched it all up and kept trying to call his manager, who never picked up - for 30 minutes, which held up a very long line of check-ins. We are here at Heathrow, tired and ready for our way home. Already a 1 hour delay, no explanation! Just read that British Airways had to turn a plane around this morning due to engine issues!

After my positive post of the outbound journey, the return from Philadelphia to London Heathrow reminded me how inconsistent British Airways has become. Before boarding was told just 5 F passengers, but actually the cabin was full, presumably upgrades, though supposedly no other cabin overbooked - this really does downgrade the experience for fare paying passengers. Good greeting, though CSD never did speak to passengers as far as I could see. Sleeper suits and amenity pack on seat before we boarded, rather than the usual personal offer to each passenger. Pre- departure warm champagne served and that was the last drink I was offered, other than a bottle of water, until breakfast. Did not eat as had been told that, since this is a Sleeper Service, I should eat on the ground. Very little crew presence in the cabin during the night, and I was awake for a good part of it. Very poor value for money on this occasion.

✅ Verified Review | On the 17th May I reviewed British Airways 777-200 flight from Bangkok to London which was not great with a 3/10 score given. After changing the return flight we opted to travel A380 to Singapore. Very pleased to say that overall the experience was excellent, the Premium Economy product on this aircraft is fantastic. Seat pitch, entertainment unit, overall comfort was good. The food was ok but I think attention to detail is lacking to polish off this product. 1st meal you receive has metal cutlery yet the second meal is plastic. Only a minor negative. The crew were ok, did their job and that was it. Love the A380 layout with Premium Economy on the upperdeck.

✅ Verified Review | I would have been very disappointed indeed if I had paid a full fare for my business class ticket. The food was just appalling. I could hardly get two mouthfuls our of my starter and the main course (beef) was hard, tasteless and very small. Compared to business class meals in say Cathay Pacific or Qatar Airways, portions on both starter and main were around 50% less. Incredibly, British Airways serve such mean meals in business class on a transatlantic route, where they make most of their money, I was hungry after the meal so later on decided to 'raid the larder' but they only had sweet, which I generally avoid. The menu states there would be yoghurt and other stuff there they were not available. The FAs were embarrassed and got me some cheese. Plus were excellent service, good selection of IFE and comfortable enough seats (a larger pillow would do), although I hate having to climb over someone to get out of my seat. British Airways revamped Iberia after they merged but now Iberia has a much better business class product.

Flew British Airways from Singapore to Sydney. Unfortunately, it was the poorest seating arrangement we have experienced in six different airline business class flights. We were face to face with a stranger and though the seats went flat for sleeping, they were too narrow. In addition, the flight attendants seemed to be disinterested. The BA business class lounge in Singapore was excellent.

Everything about this British Airways flight from London Gatwick to Paphos was excellent, checked in at the airport the day before which took 5 minutes, on the day through fast track security in minutes and on to the lounge. Having read other reviews we must have struck lucky, we sat in the library which was an oasis of calm, the service at the bar was prompt and the food good, just as good as the old BA lounge if not better. Boarding was quick and efficient, took off a few minutes late, crew friendly and efficient, drinks service good and food, both choices tasty, landed on time and through passport and baggage within 20 minutes, a great start to our holiday.

Very decent flight in business from Barcelona to Heathrow with British Airways. Extremely helpful and pleasant crew served a decent breakfast on this two hour hop which arrived Terminal 3. No transfer service for first class passengers to Terminal 5 where the security screening was insanely chaotic. Due to delays at security and the fact that all A380 flights leave from the B/C piers I had 10 minutes in the lounge. First class A380 service was fine but underwhelming compared to other carriers. Nice crew,but just decent food and service and no WI-FI.Not worth the money at all.

St Lucia to Gatwick with British Airways. We checked in on line and dropped the luggage off and were quickly through security. The lounge was small but quite comfortable with a nice lady serving drinks at the bar. I asked her if she could make me a Rum Punch and despite causing a small queue, she happily made me an excellent cocktail. Boarding was well organised and the flight departed on time. On board we were extremely well looked - staff were very professional and were able to find the time to chat and make my wife and I feel very comfortable. The wine choices were explained very well with the offer of tasting each bottle. Dinner was plentiful if not that exciting but the numerous glasses of wine helped to make it was an enjoyable experience. We landed on time and after a brief scare from the pilot who said that due to the French air traffic controllers strike, there may be a delay in parking the plane, we soon disembarked and were in the luggage hall within around 25 minutes. The luggage arrived quickly and we were soon on our way home. Overall a very good flight thanks in main to the excellent cabin crew.

✅ Verified Review | We arrived at Gatwick just after 07.30 to catch the 10.00 flight to St Lucia. Check in was fine and although security was tight, we were airside just after 08.00. Before having breakfast we checked the flight information screen which indicated that the departure gate would be available at 09.00. After tea and toast we checked at 09.00 and the board indicated that the departure information would now be available 10.00. Obviously this was the first time that alarm bells start ringing as it was plain to see that we were going to be delayed. The on screen information then changed again to say that the departure details would be available at 11.00. At this point I did venture down to the British Airways information desk but as there was a queue of around fifteen people, I gave up and sat down again. At 12.00 the screen info finally said that we had a new departure time of 14.00. During all of this time I should add that at no time was any information (other than the screen) made available to passengers regarding the flight or details of refreshments etc. Despite numerous announcements from Easyjet and other airlines BA was conspicuous by its silence. We were eventually notified of the gate number and for the first time we were told as we entered the departure area the reason for the delay. Apparently there had been a problem with the cargo door and they had decided it needed to be replaced. Despite the rather cramped departure area, everyone seemed ready to board until we were told that the repairs were not complete and there would be a further delay and if some passengers wanted to stretch their legs they could leave their boarding passes with the ground staff and leave the departure area. Eventually we boarded just after 14.30. When everyone was settled in their seats the pilot apologised again and said the repairs still hadn't been completed and a further delay was likely. We eventually departed just after 15.30 after a delay of over five and a half hours. Now I know 'stuff' happens but let's not forget that we were departing from one of BA's home airports and why they couldn't have a second plane available quicker than five and a half hours is anybody's guess. Various people writing on online forums have previously spoken about the holiday routes from Gatwick being dumbed down by BA in favour of the traditional business routes flying out of Heathrow. I have no idea whether this is true or not but I would ask one question, if this flight had been a morning flight from Heathrow to JFK, would BA have found a solution quicker? Once in the air, the flight was fine, nothing special but nothing bad and would have been acceptable without the delay.