British Airways

✅ Verified Review | Malta to Gatwick. My friend arrived at the check in desk (it was a long queue as the system was down), to be told that she had just checked baggage in one way. She had paid on the way out and the check in online app did not say she had to pay twice for the trip. As for the food menu? The food is so expensive and it's easy to get a meal deal from airport shops that pay these prices. An airline should not represent a country when it's based on profit above it's people. At least Ryanair etc are honest and cheap! British Airways is such a sad reflection on the country as a whole !

✅ Verified Review | London to Larnaca. Sadly British Airways is now a very poor quality budget airline that still thinks it is a top end carrier. The aircraft are generally old, shabby and dirty. The staff are surly and abrupt, the seating cramped and uncomfortable. I am a business travelled and would prefer to fly Club Europe but I am not paying three times the price for the same legroom as economy. It is a joke - if the person in front reclines I can't work - so how is this in any way business class.

✅ Verified Review | Mumbai to Seattle via London Heathrow. I don't know why I chose to fly BA - a sense of nostalgia I think. Going to India this time, I decided to go east, via LHR and BA seemed a good idea. I will not do so again. I specifically booked all the flights through BA so as to avoid any issues with transitions between carriers e.g. having to pick up baggage en route. THe non BA flights were arranged (I discovered subsequently) with non-partnered airlines, with no instructions or PNR's - trying to find out what the PNR was in order to get a boarding pass was an adventure as BA checkin staff kept referring me to the next leg of the flight. "We can't give you a boarding pass - its not a BA partnered airline" - "But BA did all the booking!". Blank look and total non-helpfulness. "Try in Heathrow". I eventually phoned and got the PNR and checked myself in with a boarding pass. Similarly on the way back, there was no instruction to the point that BA wanted me to confirm my bags in Mumbai before getting on the LHR flight. When I got to the gate, the BA staff pulled me to the side and castigated me for not confirming my bags. The fact that no-one told me to do so seemed to be lost on them. Essentially despite BA being the travel agent here, it seems to be all the customers responsibility to know what to do. The flights out were not too bad - fairly empty business class, and staff were accordingly attentive, aside from the fact that they never had my first meal choice. On the way back - forget it. Firstly - no overhead luggage space because it was filled with BA stuff - it wasn't the 'for airline use only' at the front - it was row 11! When I asked them to shift that, I was met with resentful suggestions that I could find space elsewhere on the plane. I was pretty firm but polite on the point that having paid for business class, I did not expect to have to go searching for space because they had gear above my seat - and that I wanted them to shift their gear and provide me convenient overhead baggage space. Done with bad grace. They then essentially ignored me for the rest of the flight - an overnight request for a cup of tea (I skipped dinner to sleep) took 20 mins. The breakfast was truly awful - one of the worst airline meals I have ever had. The seats are tight - I endorse all the concerns of the 2-4-2 configuration. I'm 6 ft 5, but keep myself fit and I'm not fat. I have flown around the world in multiple business seats and the BA version is honestly the worst and most uncomfortable. Yes, its flat - but its short, and tight, and lumpy! Lufthansa, Ethihad, Emirates, Singapore, EVA, Thai, Cathay Pacific - all do much better than this - even Delta and American Airlines internationals are much better. Generally, the BA experience is unhelpful, uncomfortable and shabby. I'm embarrassed to have my birth nation offer such mediocre services. Its not because they are so much cheaper than others. Finally, I'm now sitting in one of the BA lounges at terminal 5, and noting that the provision of breakfast is geared towards buns, porridge, and muesli. What happened to the cooked breakfasts they offered four years ago? (the last time I flew BA). Overall - it's sad.

✅ Verified Review | I have flown a lot with British Airways and other airlines and am constantly amazed at BA's bad reviews. Flew from Chicago to London. The plane was spotless, comfortable and well presented. The staff were impeccable, polite and helpful - in my view some of the best. The only thing I would ask is that they review the food. They have certainly cut their costs in particular for breakfast before landing and that was insubstantial. Overall they continue to impress.

✅ Verified Review | Phoenix to London Heathrow. Due to a problem with our ticket which where first class returns to Heathrow, which I may add both my wife and I checked twice when booking the tickets was dated 12th March instead of 12th February. We checked in or tried to check in, whereupon the discrepancy was brought to our attention. We couldn't prove we booked correctly or that a computer glitch was to blame we still had to get home. The staff tried in vain to change the ticket but were told by faceless managers, "no nothing could be done". We enquired the cost of two Economy seats home whereupon we told the two Economy tickets would come to an eye-watering $5092 or £4243 Economy. To add insult to injury we already had 1st class tickets booked that just needed to be re-booked to the 12th February, no chance. We had no choice (over a barrel) scarcity value I hear you cry, no. We boarded to find that the flight was less than half full. My wife and I were beside ourselves with anger (not to the flight crew) it wasn't their fault but they were dumbstruck themselves. To cap it all the food on the way home was appalling inedible. We will never fly BA again. British Airways - the worlds biggest rip off.

✅ Verified Review | London Heathrow to Chicago O'Hare and my experience was wonderful. There were a few problems checking in at Terminal 5 (there was an issue with some of the luggage belts at check-in running slow - never mind these things happen). We were given information about what was happening and staff were doing their best. Fast-track security was fast. Made my way to the lounge in South Terminal which was busy but I was able to find a quiet spot. Lots of food and drinks on offer but I stuck to water as I knew would be eating on the plane. Had to go to a gate in B terminal - this was my first time at Terminal 5 so asked how to get to the gate, very easy instructions given and transportation via the transit train. Boarding was easy although I didn't use the priority boarding service (my bad missing the announcement). I paid extra so I could pre-book my seat (63J) on the upper deck and really glad I did. Our cabin crew were wonderful, so attentive and polite and nothing seemed any bother for them. The food was good for airplane food and the pink champagne was very nice! I managed to get a couple of hours sleep which is very unusual for me. There's lots of room and the upper deck is limited to a maximum of 20 passengers so it feels very private. The window seats have lots of storage but unless you are in 62 or 64 A/K you have to climb over your neighbour's foot stool/legs to get in and out of your seat. 63J is an aisle seat so less private but lots of room as it's by an exit door (ideal for anybody over 6ft). There is a long not too high drawer to place items (I put a pair of knee-length leather boots in there without any issue and there was room for more) and there's the overhead lockers. I couldn't fault my trip out and I am hoping my return trip is just as enjoyable.

✅ Verified Review | London Heathrow to Mumbai. I've been a loyal BA customer for several years, but this was a journey of disappointment. I was late to the airport due to delays on the train line. Called customer services while on my way, and after 15min of wait I was told they couldn't do anything about it, but gave me the number of the airport. It was incorrect. At Terminal 5 I asked the attendant for help given the rush. He was quite rude and said I had to join the queue unless I was flying business. At the gate, we had a late boarding because 'the computer wasn't working'. I was flying premium economy and let me say, on this flight (BA0199) it is like the economy class of several other airlines. Plus this 777 was in desperate need of a refurbishment. My headrest was hanging down the seat, the screen was filthy and its arm broken so it wouldn't stay in position. The flight attendant (who I never saw smiling for the entire flight) said he had reported it on the way in. I asked to change my seat. In my new seat the headphone audio had regular loud cracks and pops (it wasn't the headphones, I tried mine too). The entertainment system was poor. It started nearly an hour into the flight and stopped an hour before landing, plus the 'noise cancelling' headphones are NOT noise cancelling - try pulling the jack out and it doesn't make a difference. Overall a very poor experience, crowned by a terrible breakfast. Sorry BA but you are stuck in the 80s and you're slipping further down my list of preferences.

✅ Verified Review | San Jose Costa Rica to London Gatwick. We were firstly unable to get two seats together at online check-in. The next day at the airport we asked the clerk if we could have our seats together and he refused. I argued my case that we had paid a lot of money for these flights. After about ten minutes he showed the seating plan to his supervisor who immediately approved changing us to be seated together. I later found out the two BA employees, travelling either for free or at a drastically reduced rate had been given the seats originally and were eventually, after a great deal of argument moved. I have complained to BA and they have confirmed that this did indeed happen and will ensure it doesn't in the future. Next up we both had salmon and were both ill towards the end of the flight. My IFE didnt work, they offered to move me, ironically to swap with one of the BA employees but I declined as it defeated the object of wanting to sit with my wife. Choice of starter also not available but that was no big deal. Dreadful, stressful experience for people who'd paid a lot of money. Have been called by Customer Service who have offered us 10000 Avios as compensation, enough for a night at the Holiday Inn Express! Awful company to deal with, totally dismissive of customer need. On the plus side Business Class seats were comfortable and cabin crew attentive. BA need to do better though, far better if they are to compete with the good Middle East and Far Eastern airlines.

✅ Verified Review | Amman to London Heathrow. Staff were very minimalistic in their service. They were not rude, but not willing to be helpful or go out of their way to make a good impression. . I fly very often, not often with BA so thought I'd try it, and now realized they do not compare with other major airlines.

✅ Verified Review | London Heathrow to Miami. I paid £50 extra for an exit seat - this is the best thing to do. Make sure you get the one closest to window, mainly because no-one stands there to stretch their legs etc. You get unlimited leg room and the ability to stand up and wander / stretch whenever you want, and it is good value on a ten hour flight. The seats on the A380 are narrow, the entertainment system the usual etc. The meals were fine. My major issue with British Airways economy is their penny pinching. You sit down, there is no welcome snack - you then have your meal and seven hours later if you are hungry, you have to pay for basic snacks. It's ridiculous. On American Airlines they put out boxes of pretzels, biscuits etc which you can just help yourself to. If you have a diet coke, on American you get a full 330ml can, on British Airways you get the small version. There are so few differences flying in economy between different airlines, these things count. BA has no other major advantages, so sadly, why use them?