British Airways

✅ Verified Review | Larnaca to London Heathrow, the return trip from our holiday. BAs product was more like a 'posh' Ryanair style of product even down to the asking for donations towards their charity. There were a few noticeable differences on the aircraft there was in-flight entertainment if you were in a seat where you could view the TV screen. On Ryanair, Easyjet and other low cost airlines you can pay using cash but no on BA it is card payment only in sterling. The aircraft was clean and tidy but overall the main BA product has gone downhill and the service standards have slipped. Comparing this flight to my recent flights from London City with BA Cityflyer, there is a vast standard in the cabin service standards.

✅ Verified Review | Funchal to Gatwick. Due to adverse weather, our return flight was delayed three days. When we did fly, the cabin crew appeared totally unaware of the fact that the passengers had had a difficult and frustrating time. They were totally unsympathetic and provided a chaotic service throughout the flight. The catering service was absymal, no choice of hot meal; hardly a bar service and no tea/coffee - I suspect although the aircraft arrived empty from LGW, they hadn't fully loaded the food & drinks trolleys. In contrast to the outgoing flight, this was a flight to be endured - just shows what a difference the crew can make.

✅ Verified Review | Orlando to Gatwick. The staff that looked after us flying out to Florida and home were outstanding, on the way home the seating had been already arranged and my seat was separate from my two children, I was really worried about flying home away from my children, I spoke to the flight supervisor who kindly asked two passengers if they would switch seats which they were happy to do. The seats were very good and went back enough so you were able to get to sleep, the only thing we weren’t to happy with was the movies but I guess you can’t have everything. All in all I would book to fly with BA again and would highly recommend.

✅ Verified Review | Flew Leeds Bradford to Geneva via London Heathrow. British Airways certainly shocked me with the budget low cost style. My bag was 23.1 kg (0.1kg over the limit). This meant I had to pay for two bags whilst only having one. When I asked to take one item out and put it in my carry on to avoid paying an extra £25 or so, the answer was no, which was odd considering the bag was on the belt right infront of me. On board the aircraft boarding was prompt, a clean sleek cabin. I was seated near the back close to the toilet, which wasn't a problem. Beverage service was okay, everything was over priced, I bought a ginger ale for £2 and it was a cup, which shocked me as it was advertised as a full size can. The only thing that was free on board was water, for an international service on quite an expensive ticket it was a little disappointing. The crew were friendly and helpful but I couldn't help but overhear the crews conversation in the galley on descent into Switzerland. What they were talking about was inappropriate, especially how loud they were talking with children nearby. Apart from those things the flight was on time, punctual and served the purpose which I paid for.

✅ Verified Review | Los Angeles to Doha via London. Great staff, poor food and stupid cabin layout. I’m spoilt flying gulf airlines, but this time I tried a rear facing “internal” 4 of 345 configuration. Firstly, staring in the face of my two new best friends (seats facing forward) was at best weird, and at worst like a business class speed dating experience. Crew could barely serve me, ventilation was restricted and access 100% blocked by the foot rests of forward facing passengers. Once the security screens went up I felt like I was in some sort of flying crypt and was tempted to assume brace position to give the impression I had died and was on a viewing. The food was embarrassing bad - bigger serves of economy style food in bigger economy style bowls. BA, you have great crew trying to do their best with silly cabin engineering and poor catering support.

✅ Verified Review | London Heathrow to Istanbul. British Airways is quite clearly in decline and with utter contempt for its customers, even loyal ones who have status like myself. The overall feeling is of an airline that is miserly and skimping and greatly removed of the image that they try to portray of being a premium airline. Galleries South in T5 is large, airy and well equipped and clean and was not too busy on the Sunday I travelled. Drinks are well stocked but from the catering it is evident this is an airline scraping to do the bare minimum in what it offers - the quality lacking with minuscule portions for breakfast and loading up of cheap carbs and curtailing of premium ingredients. Onboard it is similarly tired, the plane had not been cleaned and my seat had food debris from the previous flight and stains on the tray table. Seating is cramped. The cabin crew look dejected and have low morale. Onboard experience the service is no different, than flying easyJet, in fact I would argue worse. There is no complimentary catering, you are subjected to M&S sandwiches. It is not cheap and or good value or any better than LCC offerings. Service is slow and took the whole of 4.5 hours of the flight - meaning difficulty to going to the toilet due to the trolley blocking the aisle - I was even asked to wait until I was finished which is ludicrous given it took the whole flight to serve people. The slow service is due to the use of card only payment, and also the fact the supplier doesn't allow their chilled items to be on the trolley which means the ridiculous scenario of cabin crew constantly running to the galley to fetch items and further slowing it down. On the return journey its clear BA doesn't care about its European or non-North American routes - the lounge was a contract lounge which was very subpar, in fact it was dark dingy and furniture filthy, but least the food was decent. Overall if it wasn't for the fact I flew with FF miles and the low tax on redemptions within Europe, I would never actually pay the full cash fare for this airline - you get better more efficient service on the likes of EasyJet now within Europe with no difference in overall product now complimentary catering has been removed.

✅ Verified Review | Toronto to London in Premium Economy and onto Oslo in Economy. Easy check in and in the lounge within 15 mins. The usual selection of dry sandwiches, and a chicken noodle soup (minus the chicken and noodle). The lounge was clean with plenty of staff clearing away. Efficient boarding with sparking wine/soft drinks offered. Early departure, fast drink service and dinner before lights out. There was no breakfast (previously scrapped) with the cereal bar now also gone. Early arrival, a short wait for a shower in the North Lounge, followed by an ok breakfast. An early departure and an average flight on a A319. Long queues for the bathroom (only one now for all of economy as the other was removed to provide 2 more seats) with slow buy on board service though at least they made it to the last row mainly down to little take up of food or drink. Early arrival though a long wait for bags. Oslo to London on a A320 was verging on a farce, A full flight, selfish use of the overheads delayed departure whilst crew looked for space. The buy onboard came out quickly with one and then the second handheld machine dying at the first row served. Service ground to a halt whilst the crew tried to get either machine back into life, broke out the paper visa slips, took the cart back in, re-appeared 20 mins later so service started an hour into the flight. Little take up as people had given up including me as there was little time left to enjoy the purchases. The crew tried really hard, put a brave face on and kept going. The organisation and concept of the BA buy on board is a disgrace. Though a third party provides the food and card machines, the choice, stock holding and the reliability of payment machines means the service is a farce. I don't understand why BA continue to struggle with this service as Easyjet, Ryanair and low cost carriers seem to have have to cracked it and got their act together. Early arrival and fast bags completed the flight. Final flight home to Toronto was good, the club lounge at the B gates remains quiet, clean and an oasis to relax and eat/drink before flying. The 787 was towed to the gate 45 mins before departure and was never going to leave on time. At the gate, the experience was enhanced with an upgrade to business class. Service was really slow on boarding I had to ask for champagne, and the underwhelming bag of toiletries and shades only offered after take off. We pushed back over 30 late. No signs of life from crew for another 30 mins, though a positive enhancement was tray service for drinks which felt more classy than a cart. The main of steak was excellent and looked to be on new crockery and plated after cooking (no dried gravy or potato around the edges). Afternoon tea remains underwhelming with no scones and only three sandwiches still wrapped in plastic. Overall, the decline in service seems to have stopped with some minor improvements. The crew on all four flights were pleasant but lacking confidence and experience. The desire to do things by the book results in slow and wooden service at times. Other than the farce of buy on board, I was pleased there appeared to be no further decline in service.

✅ Verified Review | My early morning flight from Gatwick to Malaga was a very pleasant experience overall. The flight departed on time and was staffed by competent and amiable and very experienced cabin crew. Announcements were clear and friendly. However there was no route map and many of the snacks listed on the Marks and Spencer to buy menu were not available at all. I must mention that the cost of the luggage was outrageous and off putting.

✅ Verified Review | Athens to London. Slowest baggage drop service I have ever experienced. I spent a whole hour waiting to drop my bag (queue for people who have already checked in). I seriously do not understand how they can be so slow. People have already checked in, they just need to leave a bag. The company really needs to look after their processes

✅ Verified Review | A return British Airways flight from London to Sofia was a service of 2 halves. The outboard leg was very good from London to Bulgaria, the check in was swift and efficient, boarding the flight was simple and quick. The 2 bag on the flight policy was enforced and stowing bags on the plane was quick. Disembarking off the plane was straight forward and easy. The flight was worth a good 8 out of 10. The return flight from Sofia to London was the opposite. Check in was slow and not inefficient. There was no priority boarding of the plane and it was a Ryanair type of scramble to board the plane. The 2 bag on the flight policy was not enforced so many people got on the flight with a roller bag, a rucksack and then a small holdall! The 5 cabin crew had a nightmare experience trying to stow all the bags before take off. Once airborne the M&S service was sold out before halve of the economy cabin was served. With only drinks and crisps available towards the end. Finally disembarking the plane was a slow and drawn out affair as passengers where trying to locate their 3 bags while holding up the isle. Overall I would give this leg 4 out of 10.