British Airways

✅ Verified Review | New York to London Heathrow. First class check in at T7 in JFK was quick, polite staff provide better service than those at Heathrow. The Concorde Room is just a few metres after security. It is nice enough with a good range of seating and dining booths, but washroom / shower facilities are downmarket. Selected a couple of a la carte menu choices and these were nicely presented and tasty. Boarding was reasonably efficient, and staff onboard offered usual boarding drinks, pyjamas etc. Delay of about 30 mins on departure was made up during the flight. I opted to sleep straight after take off, seat comfort is okay if a little narrow. 90 minutes before arrival I had some fruits and pastry for breakfast, accompanied by some good coffee. While I only needed minimal service onboard, the staff were courteous and efficient, and they are one of very few good things left after BA after their CEO seems to have decided to alienate loyal customers of 40 years! Arrival into T5 at Heathrow, B satellite at 0515 was absolute bedlam, and a reason I would choose another airline on this route. We wanted for 4 satellite trains to pass by totally full before we could even get to the main Terminal - to find Immigration in total, disorganised chaos. I buy and pay for my own tickets, and do feel that BA is now grossly overpriced forge standards they provide. Please get a CEO that values quality over bean-counting.

✅ Verified Review | Gatwick to Marrakech, the cabin crew was lazy and rude, refusing to sell a pack of sweets which would have not taken more than 30 seconds . For the duration of half of the flight they sat in the back having a break during which all service stopped. Half way through the flight we ordered some sweets from the food menu. The lady that passed said that they will come back once they had finished serving some other customers. After 30 minutes we pressed the bell for assistance and one of the staff came to rudely explain that they hadn’t finished serving other customers even though none of the 3 staff members was seen serving anyone. We waited 20 minutes before pressing the bell again which was ignored. After another 10 Minutes my partner went to the back of the cabin to order the pack of sweets but the cabin crew explained that they are having a break now and that they stopped serving. We tried for over 1 hour to buy some Jaffa cakes which would have taken less than 30 seconds but it was too much to ask for. Ryanair or EasyJet Service is luxury compared to the service of this cabin crew. I will not use BA again if I can avoid it and cannot recommend this airline .

✅ Verified Review | This was my first time flying with British Airways from Los Angeles to London Heathrow. I was able to secure a window seat for myself (without paying any fee) during online check-in 24 hours prior to departure. The baggage drop-off experience at LAX and LHR was smooth. At LAX, the BA staff tags your check-in bags, at LHR, you have to do it yourself. The on-board experience was good. This was my first time sitting on the upper-deck of A380 (which had a special storage bin by the window armrest). Food options were consistent with what you find on most transatlantic flights (Chicken or Pasta). There was no WiFi, but BA had a good collection of movies. I enjoyed BA's in-flight "movie snack" as well. The "Flight Map / Tracker" wasn't working on one segment, which was a bit surprising. Overall, I had a pleasant experience and would consider flying with BA again.

✅ Verified Review | Gatwick to Cagliari proved to be a rather pleasant and well organised affair. The website was easy to use and very clear. I checked-in online and simply had to drop off my bag. I arrived very early for the flight and noted that there was quite a queue already. The boarding process was quick and efficient and the interior of the aircraft was clean. My seat was comfortable for a short flight. The captain made clear and informative announcements and the two crew I could see worked very hard and were pleasant. The crew made use of Italian and were cheerful and professional. My gripe is the awful use of Marks and Spencer food. This has to be purchased and a good few items were not available. There were no route maps and no entertainment systems. The lavatory was clean. Disembarkation was managed well.

✅ Verified Review | Shanghai to Tampa via Heathrow/Gatwick. We received deplorable customer service recently from British Airways. I purchased business class tickets on 11/28/2016 for flights on September 30, 2017. I purchased two tickets for a total of $9,676.26 plus an additional $652 for seat assignments. The problems occurred on our return flights. We were booked October 17, 2017 on BA168 Shanghai to LHR London with continuing service, October 18, 2017 from London Gatwick)to Tampa. We were disembarking a cruise ship at the port of Shanghai on October 17, 2017. We checked in online 24 hours before our flights scheduled departure at 11:00 A.M. On the evening of October 16, 2017 the captain announced that the ship would not dock at the port as scheduled at 7:00 A.M. In the morning on October 17, the Captain announced that the Chinese had shut down the port and were not allowing any ships to dock. After these announcements we frantically tried to contact British Airways because we expected that we would miss our 11:00 AM flight. We were unable to do so. We were informed that in order to exit China without a visa, we needed to have proof of our flights leaving the country. We were aware of this requirement. We had not applied for a visa because we were only transiting from the ship to the airplane. We knew that without a visa of valid flights out, we would be escorted to the local Chinese police station until we could arrange flights out of the country. For obvious reasons we did not want to experience that situation. We were able to contact a travel agent via e-mail (our phone was not operating as we were at sea in Chin ). Our agent was able to contact British Airways and explain our situation. There was another flight that departed on October 18, which was 13 hours 40 minutes after our original flight. That was Flt BA 160. We were told here are your choices: 1. Pay a change fee of $884 and be down graded to premium economy on both flights, BA 160 and BA 2167 , even though we would be able to make BA 2167 as it did not depart London (LGW) until 11:55 AM on October 18, 2017. 2. Pay an additional $6,388 per person for a total of $12,776 to keep our business class status on both flights. (We had already paid $10,328.26 for these tickets). 3. Disembark the ship and take our chances with Chinese immigration. Option 2 was outrageous, Option 3 frightening. We felt we had no choice but to choose Option 1. The travel agent advised us to explain what had happened when we arrived at the airport at check-in and request our business class seats if they were available. When we checked in at PVG we asked if there were business class seats available. “Yes, several” was the response. We explained what had happened and asked as a courtesy if we could have those vacant seats. “Yes, for a cost of $12,776 “. Of course we refused to pay that amount. We were then charged additional baggage fees because as we had expected to be flying business class, two suitcases were over the 50 lbs limit for economy. While on board during that flight BA160, I went into the business class cabin and saw that there were indeed vacant seats. When we arrived in London we again asked to be seated in our originally purchased seats. Were we on the same flight as originally scheduled, but I was informed that our business class seats had already been assigned to other flyers. Apparently British Airways sold our seats or an upgrade to other passengers at our expense.

✅ Verified Review | Gatwick to Marrakech. Generally a well organised flight and fairly full in Y class. My gripe is about the current food service. This was a fairly long short-haul flight scheduled for 3h 45m in which a reasonable meal service would be welcome and desirable. After a lot of comments from others who have flown BA recently we bought food in the terminal before departure as the coho-ice on board is very limited, especially as much seems to be already 'sold out'. The biggest issue is about the time taken to do the food selling. It took almost all of the flight time for the crew to work through the plane to serve every row even though I observed that about 60% of passengers bought nothing. Of course this led to problems for those wishing to go to the toilets at the rear when food service starts at the front, any passengers from front to middle have no access to aft toilets after the trolley has passed. Passengers resorted to using the forward toilets passing through business class which I assume was not welcomed by those passengers. I overheard a crew member saying that they were not going to duty free sales as they were out of time. It is ridiculous that this paid and limited service takes so long. I remember the days when a British Midland crew could serve a full cooked breakfast with tea or coffee to all 100 or so pax on a LHR to Middlesbrough flight scheduled for 40 minutes or an Aer Lingus crew serving hot breakfast to all on a turbulent flight of 1 hr from Dublin to London. If BA want to differentiate themselves from low cost carriers then this is not the way to do it.

✅ Verified Review | Oakland to Heathrow and this flight was fine. The worst that could be said is that there is no magic, that other airlines manage to provide. Left and arrived on time. FA attentive and professional. Food reasonable and alcohol served in generous proportions. My only real complaint was the inflight entertainment was rather poor with lots of old films and TV programmes and a mediocre choice of music.

✅ Verified Review | London to Sofia. Cabin crew were kind. This is the only positive thing. British Airways are now becoming as bad as Ryanair! Onboard passengers have to pay ridiculous amount of money even for a small bottle of water. When I booked my flight from Heathrow to Sofia, I was told I get a free checked in bag for my baby girl. A day before my flight I decided to double check this and called their customer service line and the guy on the phone told me I need to pay for checked in bag if I want one. I told him that there should be one included for my baby daughter but he said this is not true. I asked him to double check this and he said he already did so I had to pay for a checked bag (£30 each way) since I already had my suitcase packed. Next day, as I went to the check in at Heathrow, I was asked how many bags do I want to check in. I asked how many bags am I allowed to check in and the lady said I can check in two bags- one for my baby and the one that I’ve paid for the previous day. The thing is that I only had one suitcase since the guy on the phone told me I can only check one bag (if I pay for it first). After I arrived in Sofia, I rang British airways and explained everything, so they agreed they should refund the money they’ve charged me for the additional bag. They said they’ll refund the £30 for the London-Sofia flight the same day and the other £30 fee for the Sofia-London route in about a week time. A month later I checked my online banking and saw they’ve only refunded £30 for the outbound journey. I rang them and they’ve said they are sorry and they’ll refund the remaining £30 within the next 3 days. When I pointed that it should be fair and reasonable that I get a 20% discount voucher from my next flight price, they said this is something British Airways do not offer.

✅ Verified Review | Singapore to Nassau via Heathrow. British Airways is becoming a dismal airline to fly with. I will start with the worst and shocking aspect of my flight from Heathrow to Singapore on Oct 23. There were bugs on the flight and I have bites all over my body at least at a dozen places. One can suffer the bad food, service / behavior of cabin staff but having one's health compromised is unacceptable. The toilets were filthy. I was in the paid premium seat (front row) and I could smell the toilet from there. The attitude of staff ranges of sweet to indifferent and curt sometime for no rhyme or reason. The food is inconsistent and becomes a pain when you are on a long haul flight because there are no options available. While flying from Nassau to Heathrow, the dinner was fine but the breakfast (I think it was a morning snack), consisted of a croissant which was a cold lump, coffee which was cold and a oats snack bar. I mean, you cant get a croissant right? The inflight entertainment was mediocre at best and remains much to be desired. The screens in the Singapore- Heathrow sectors were ok to use but the Heathrow to Nassau sector were malfunctioning all the time. I could feel the fingers of the passengers sitting behind me trying to function the 'touch screen'; more like punch screen. The flights were mercifully on time and full marks for that this time. It could learn well from airlines like Singapore Airlines which are pretty consistent and clean. I am giving the airline 4 of 10 only for value for money.

✅ Verified Review | Flew London Heathrow to Madrid. British Airways monopoly of the routes to Spain have a serious impact on the quality. BA owns Iberia so there’s no competition. Planes are the worst of the BA fleet, check-in is a nightmare because they operate each other’s flight, but the online check in does not recognize each other’s booking references. Really the worst of BA and Iberia worlds together.