"Six hours before it was cancelled"
S Porter (Canada)
✅ Trip Verified | I was due to fly London Heathrow to Vancouver Jan 7th. Six hours before my flight was to depart it was cancelled. When I called in (after waiting for 45 minutes on hold), I was told it was due to 'Operational Requirements'. A lot of back and forth, but the bottom line, BA could not get me back to YVR until Thursday. I could get a refund on the return portion my flight, which leaves me nowhere as there is no reasonably cheap option to re-book. Or they could fly me into Seattle on Tuesday and I must make my way home from there on my own dime, and I could submit for reimbursement from BA - no guarantees they will reimburse though. I was told when BA cannot get you to your home destination, their policy dictates that they will fly you to the next closest destination only never mind that the destination is in another country, and forces me to clear customs there and at home. I am flying Air Canada when I return to the UK in February. At least if they cancel my flight, they will make a better effort to get me back home.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Vancouver |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"asked to pay extra to book specific seats"
Cathryn Bennett (United Kingdom)
✅ Trip Verified | London Heathrow to Madrid connecting onto Iberia to Panama City. Had some problems before check in and although we had been able to pre book our seats with Iberia from the time of booking even though we had paid for Business Class flights BA still wanted £20 per person each way to pre book our seats. We tried to check in on line and were unable to. When we arrived at check in we were initially told that even though we had booked through tickets that they could not issue boarding passes for the full journey as there was less than 2.5 hours turn around time and we would have to collect our baggage from re claim and check in again. we pointed out that this would certainly cause us to miss the flight and as we were flying to Costa Rica it was unlikely that there would be a suitable alternate flight that day and we would lose a day of our holiday waiting around in Madrid airport. This flight had been booked since March 2017 and no one had raised this The assistant rang someone and we were eventually issued with the boarding passes and had no problems with flights or luggage. We were quite disappointed with the seating in the cabin to Madrid the seats were the same as Economy but with a metal plate over the middle seat. We were offered food and drink and as we had eaten n the lounge we did not want anything but it did look of a high standard We were, we felt unnecessarily made anxious at check in and were disappointed by the seating in Club World. We were disgusted at being asked to pay extra to book specific seats that's just greedy.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Madrid |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"My suitcase didn't arrive"
33 reviews Derek Northcutt (United States)
✅ Trip Verified | London to Dusseldorf. My suitcase didn't arrive. I was unable to file a claim upon arrival because BA 940 was delayed and I had to catch a train to Osnabrück but was told I could file online. That is incorrect because the online system doesn't accept American Airlines strap tag numbers. I tried to call the number I was given but the agents in Madrid refused to take the claim over the telephone and advised me to file online and after I explained that this was impossible due to the faulty system they told me to call the DUS baggage office. I called the local number they gave me, but the call was routed every time back to Madrid who again refused to take the claim. Finally, on about my third attempt to reason with the agents I found a young lady who was helpful and took my claim. However, I did not still see my suitcase until four days later. Now I am trying with difficulty in just getting reïmbursed for my modest expenses incurred (toiletries, underwear, doctor's consultation, and replacement medication). On another topic, £1.80 for a tin of coca cola?
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Dusseldorf |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"staff attitude so nonchalant"
P Taleen (South Africa)
✅ Trip Verified | Johannesburg to London. Awful, pathetic service and staff attitude so nonchalant. My seat area was absolutely filthy. When I asked the stewardess to assist, she looked at me like I was such a nuisance, made clicking sounds and picked up some fruit peels nuts and piece of paper. Between 3-4am in the morning, I went in search of snacks. Found the cabin staff in the kitchen area. When I asked, please may I have some snacks, I was told to get it myself from the side counter and the staff continued with their conversation. Not one them got up to assist, not one of them had replaced any of the snacks (the counter was empty, only about 3 crisps available and 2 chocs), they kept serving the person next to me, over me instead of going around me, didn't matter that they blocked my viewing - that is fine and understandable, but no excuse me, please can we, nothing. Rudeness at it's best. If you asked anything, the stewardess made it look like an absolute chore, and made one feel like you were being a burden.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Johannesburg to London |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"pulling in the right direction"
Ian Smith (Portugal)
✅ Trip Verified | London to Bangkok. I was a bit apprehensive about flying BA Club World due to the bad reviews the airline has received recently. Boarding at Heathrow was well organised due to their group boarding policy. On board I offered a pre Champagne or water. Once airborne choose gin and tonic and cashew nuts. Meal pre ordered online. I found all three courses exceptional and very well cooked. The staff worked tireless right through the twelve hour flight. I know BA Club Seats are not ideal, but nevertheless they are still more comfortable than any Middle East airline I have flown with. Entertainment screen poor and needs urgent revamp, cannot see when lights are on in the cabin. Very nice to see a mixed aged crew that shows ageism does not exist at BA. I also must commend BA for their quick medical response to a passenger who had collapsed on the aircraft in club. There rapid response and actions probably saved his life, I flew on 12 January. Well done BA, you are pulling in the right direction again.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London to Bangkok |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"British Airways is always a good choice"
6 reviews Francesco Messina (Italy)
✅ Trip Verified | What I have to say. “To fly, to serve”, a very well respected motto. British Airways is always a good choice. I was flying business class from LGW to FCO, everything was excellent! The crew were really nice for the whole flight, I was travelling solo and I had a long conversation with a steward on board while he was serving the food. We got a varied and luxury food and beverage choice (I got champagne and salmon!) everything was lly tasty. We departed and landed on time (with direct connection to terminal with finger in both the airports, and I really appreciate this every time.) So, what to say, British Airways is always a warranty and is with no doubt one of the best European airlines. Their success is surely deserved.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London Gatwick to Rome Fiumicino |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"impressed with level of service"
Tony Banwait (United States)
✅ Trip Verified | San Jose, CA to London Heathrow round-trip in Club World. Had originally booked in Premium Economy but received upgrade offers from British Airways that were too go to pass up. Extremely happy and impressed with level of service provided. Glass of champagne upon boarding, premium whiskies and a nice fillet of steak for dinner. Cabin crew came by constantly to see how I was doing on both legs. Lie flat seat gave me 5+ hours of sleep on both flights. The seat itself was not as wide as I anticipated and the lie flat bed can feel somewhat claustrophobic but legroom is no issue. The 787-9 is a fantastic aircraft. Comfortable and quiet. Fast track passes an added plus. Flying out of San Jose is a bonus since I'm a ten minute drive to home. Overall very pleased with British Airways and the service provided. Access to lounges at both airports another plus ! No complaints from me. Will look to fly BA again later this year. Just hope they have more offers for Business Class.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | San Jose, CA to London Heathrow |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"an awful experience"
R Schröder (Germany)
✅ Trip Verified | Dubai to London. Cabin looked dire and wasn't particularly clean. Seats are dreadful. Sat by the window and literally had to climb over another person to get to the aisle. Product must be about 15 years out of date. Food was of poor quality. No mid-flight snacks such as fruit salad or sandwiches. Second meal was tiny. Arrived at a bus gate in London. No bus appeared for about 30 minutes. Crew blamed the bus providing company. Overall an awful experience I do not intend to repeat.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Dubai to London |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"full-service airline or low cost"
K Murten (United Kingdom)
✅ Trip Verified | London to Düsseldorf return. Outbound flight from Londiin City was fine. Boarding was quick and smooth, flight was not too busy. Nice crew, on time departure and a breakfast tray, which I did not expect. On the flight back A319 to Heathrow and you need to buy on board. Don't understand the concept of BA. It's an incosistent product, as on the outbound flight there was service, on the inbound flight no service. They should decide, if they are a full-service airline or low cost. I understand that they are under pressure, but they are usually more expensive than Lufthansa and a completely different story, if compared to easyjet. Easyjet is not offering any great service, but you wouldn't expect it. With BA prices are like full-service, but value for money is much worse than easyjet or Eurowings.
| Aircraft | E170 / A319 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London to Düsseldorf |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"such a poor service"
Tanbir Kaur (United States)
✅ Trip Verified | New York to London. My flight was cancelled on November 17th. The day I was supposed to fly in the evening, I received text when I was in middle of doing important last minute arrangements that I had to leave in middle. After talking to one of the agents for hour and a half, I was able to get alternative flight that was leaving from Charlotte instead of New York. In order to get this new flight I had to be at JFK Airport at 1:45 pm. To make this happen, I had to skip all last minute arrangements. The flight from Charlotte means more commuting and more discomfort because it was not direct flight to London. Our 7 hours flight turned into 12 hours. On top of longer and uncomfortable commuting, I was unable to sit with my children. The meal I requested was not available on the new flight. Absolute worst experience! While flying back from London to New York on November 27th, we got the flight as scheduled but the crew didn’t have our requested meal available! It was my first experience with British Airways and I’ll make sure it’s the last one. On my flight back to New York I requested water to one of the attendants and she didn’t turn back for 9 minutes! I reminded her. She said she has been very busy. No apology, no courtesy, nothing. A big name like British Airways has such a poor service with such rude and unprofessional staff.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | New York to London |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
