British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
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7/10

"turned into a low cost airline"

(Portugal)

Trip Verified | London to Belfast. Another regular flight by British Airways, which has turned into a low cost airline, given the total no frills service they provide. The staff are extremely nice and polite, but in the short haul flights you only get luggage. The flight went perfectly, departing and arriving on time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Belfast
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Worn seats, cracks in the walls"

(Germany)

Trip Verified | Very full flight on G-BNLP/B747 flying from Miami to London. According to BAsource.com this plane was built in 1990. Obviously, since then it was not refurbished. Felt like a teenager again. Worn seats, cracks in the walls and dirty. Additonally, the IFE did not work. At the same time no reading lights as controlled by inflight entertainment. As the night approached, crew turned off reading lights and cabin lights. No IFE and no book reading possible. Crew were young and friendly, but obviously not experienced. Took 2.5 hours until we had our meal after take-off - they skipped our last four rows. Only after inquiring we got a tray. On arrival, new contractor at Terminal 3 and no jetbridge driver available. Needed to wait 20 minutes until someone arrived. Overall, poor experience with British Airways. They used to be good, but they try to be low-cost and charge legacy carrier prices. Will not work. To fly, to serve is no more adequate as their slogan.
AircraftBoeing 747-400
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMiami to London
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"service attentive and prompt"

(United States)

Trip Verified | Warsaw to London. WAW is not a pleasant airport and the one lounge after passport control “Bolero” is always overcrowded so that benefit of flying club is not worth much at this airport. BA have changed their boarding process to group numbers and it went smoothly. Seat in club Europe is a standard coach class seat on a very tight pitch - frankly it’s pretty poor to sell this as a business class product with such seats. The service was very good, attentive and prompt. The food served was also good with a choice of main course, appetizer, desert and cheese course with drinks flowing, frankly well above expected.
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteWarsaw to London
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"they do not offer anything free"

(Sweden)

Trip Verified | I booked my flight with Cathay Pacific, the route between Stockholm and London was operated by British Airways. For a 2.5 hour flight, they do not offer anything free on board, there was no individual screen or USB charge at the seat for this short European flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStockholm to London
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"crew were very pleasant"

(Portugal)

Trip Verified | Flew British Airways from Lisbon to London Heathrow. Uneventful flight. The crew were very pleasant when welcoming the passengers, but then seemed like they were doing everyone a favor by being there. They should smile and be a little more considerate. However, the check-in lady was nice and we had a laugh. My problem with BA, for a while now, is that it has become a low cost airline for shorter flights.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLisbon to London Heathrow
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't have spare water"

(Singapore)

Trip Verified | Singapore to Heathrow. I skipped my meal on board and have requested for the small bottle of water that was served with the meal. The air stewardess indicated that there were spare bottles behind and she will bring me a bottle afterwards which never came. When I asked another air steward for a bottle of water, he told me they don't have spare bottled water besides the one that came with the meal. Was it that difficult to provide a small bottle of water on a flight?
AircraftA380
Type Of TravellerBusiness
Seat TypePremium Economy
RouteSingapore to Heathrow
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"seat was claustrophobic"

(United States)

Trip Verified | Chicago to Chennai via London. The pilot and captain were top class - the flight was delayed by more than 4 hours - but they made it up to 2 hours and was smooth. Chicago check in staff unfriendly, it took them 28 minutes to serve 2 of us. The only thing they tried was to upsell me into First Class. Meals - excellent choices veg or non veg is all the crew asked business. My co passenger asked for a menu - answer - you are booked for veg meal - so that will be served. He asked for drinks menu - answer - "What do you want?" The seat was claustrophobic, closed and uncomfortable. The crew was unsmiling.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteChicago to Chennai via London
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"it did not disappoint me"

(United Kingdom)

Trip Verified | Flew London Heathrow to Toronto. I am a frequent traveller but this was the first time I have traveled with British Airways and it did not disappoint me. The flight departed on time and caused no extra delays whatsoever despite the dreadful weather conditions in Toronto. The cabin crews were wonderful and the service were great. The seat aren't the most comfortable for a long haul flight but the value for money is good too.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Toronto
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"my worst experience in business class"

(United Kingdom)

Trip Verified | I flew British Airways from Heathrow to Hong Kong in Club World on a A380. They have recently introduced the new Club World service on this route and it was a complete disaster. It took 3 hours and 20 minutes to serve the food on an overnight flight. They ran out of champagne and some of the food was even served cold. The cabin crew were generally unresponsive and didn’t seem to care much about providing a decent service to premium clients. Overall it was probably my worst experience in business class and the new BA concept doesn’t seem to work well (it was even criticised by the crew during the flight). I am gold on BA and it may lead me to reconsider my airline choices in the future.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Hong Kong
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"you would expect a better meal"

(United Kingdom)

Trip Verified | I flew British Airways from Miami to Heathrow on an Airbus A380. The Premium Economy cabin is located on the upper deck. I had a side seat with no one sitting next to me. Boarding was smooth and we left on time. Food and drink was fine apart from breakfast which consisted of a cream cheese roll, which is not very pleasant any time and certainly not early in morning and a granary bar which I didn't eat, my dog liked it when I got home. For the price, you would expect a better meal. IFE was fine. Crew good.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteMiami to London Heathrow
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages