British Airways

✅ Trip Verified | Tampa to Gatwick. I am a disabled traveller with considerable mobility issues. As I usually travel alone I can find it extremely difficult. However, from the moment I arrived at the check in desk in Tampa I was met with the utmost courtesy and assistance. From the check in clerk at business class waving me forward to use his terminal things just went from excellent to exceptional. I was helped to put my suitcase onto the conveyor scale and assisted with every step of the way until the aircraft door. Every person was polite, helpful and went out of their way to make my journey as pleasant as possible. I witnessed such kindness and this is what I have come to expect and value from British Airways. Having used other airlines in the past - I am converted - I will not use any other airline in future.

✅ Trip Verified | Heathrow to Keflavik. I had booked economy, was pleasantly surprised to be upgraded when I checked in online. Priority boarding worked well and even though the flight was full there was no overhead locker range. The inflight meal was prawns was generous along with a good selection of wine. Off loading was straightforward. The return flight was on time, the pre booked emergency seat had more leg room the premium seat. M&S food service was OK. The cabin crews were slow at taking payment. Overall similar experience to an easyjet flight.

✅ Trip Verified | London to Muscat first class. First time trying out first class on BA. Check-in was fairly quick and efficient, didn't have much luggage, but the first wing did not feel very exclusive. I had selected window seat in advance and this was confirmed and still intact as I got printed boarding pass. Concorde room was nice, well designed but quite crowded in some places. Had to ask for a champagne two times out in the terrace, before it got served a good 20 minutes later. Checkout out the cabana for an hour, which was not very appealing at all, and managed to miss the first 5 min of the 15min treatment I booked for the Spa. Onboard was informed there was a problem with the Seat I had selected, and was issued a new aisle seat, which was disappointing. Upon entering the first class cabin, I had a quick look at the seat, and it was not immediately apparent, there was something wrong. I asked a crew to check and they came back to confirm that I will indeed not be able to sit there, but there was no explanation of what was wrong given. I did not want to waste any time to settle in, the crew looking after me introduced himself and served me champagne and warm nuts as well as offering some magazines to read. Seat was comfortable and spacious enough and seemed fairly private, with a small wardrobe to hang jacket. The TV screen seemed quite large and high quality. Unfortunately the seat controls were not super responsive, and neither was the remote for the TV. Soon after take off, I was informed I could eat when I like. Arabic starter was great. Had pre-selected main meal online. Meal was of good quality and cooked well. Had a dessert and the mixed cheese plate (not as good as other cheese I've had in some Business class). Surprisingly the entertainment system had a rather limited selection, I imagine on two ultra-long flights in the same month, one might run out of anything of interest to watch. After finishing the one film I decided to watch, I decided to try get some sleep. Crew made the bedding while I tried to put on the pyjamas in the tiny first class bathroom. Bedding was of good quality and comfortable enough. I missed breakfast, as I was still rather full from the dinner and pre-dinner at the lounge. Overall, I was reasonably happy with the flight and the product. The crew were very friendly and professional. Given this was first class, have to admit there was no wow factor, either with the soft product or ground experience. I managed to book flights for a good price during a promo, otherwise it would personally not be worth the price tag for a fairly short flight.

✅ Trip Verified | My family and I travelled from Cape Town to London on the 10th March 2018. We have a 1 year old and a 4 year old. Once seated, we realised that our entertainment system was not working. The cabin light for all seats that we had booked were not working either. There was minimal effort from the cabin team to try and resolve this. As it was a night flight, my wife and I had to see to our 1 year old in the dark. Any help we needed required us to walk to the galley to receive any assistance. As BAs safety demonstration prior to take off is on video, we didn't receive this. The flight was the worst airline experience we've had. I doubt I'll ever fly with BA again.

✅ Trip Verified | Gatwick to Madeira. The flight left on time and arrived early, slept as early morning flight. The plane was not very clean, grubby tray between seats and ingrained dirt in the spokes of the seats. The staff were pleasant. Breakfast was offered and my children felt it was adequate. The return was poorly organised, no use of fast track security for business class passengers. Long queue for boarding and a grubby plane. Really no point in paying for business class. The staff try so very hard to please the passengers but nearly 4 hours and no entertainment, dog-eared magazines. Quickly disembarked and swiftly through immigration.

✅ Trip Verified | London to Casablanca. Their customer service quality in Heathrow Terminal 3 is very patchy. For background, my initial flight was with TAP Portugal which got cancelled, then rebooked to BA. My second flight had further issue, and instead of requesting TAP to rebook me, BA took the liberty of rebooking a 3rd flight for me - which turned out to be overbooked. This then caused me having to liaise with both TAP and BA to rebook my 4th flight - I was tossed around by both customer care telling me it's not their problem. TAP can no longer rebook me on another flight as they have lost the right to alter the ticket as soon as BA rebooked me on the 3rd flight. I was initially served by a very helpful staff who attends to my rebooking issue - the last flight I was rebooked was overbooked. However, later on I was passed on to a couple of rude staff that were reluctant to serve me as it was 15 minutes past their end of shift. They were also talking about me in front of me and accused me of taking advantage of BA. This is very rude and extremely unprofessional. I've never had this treatment during my 10+ years of flying with various airlines, both top rated and low cost carrier.

✅ Trip Verified | British Airways flight manager is very professional. I travelled on BA985 from Berlin to Hong Kong via London on 19 Feb. Due to the snowy weather, my flight leaving Berlin to London was delayed, in which I was worried about missing my connecting flight from London to Hong Kong. During the flight, the manager came to me several times, explained to me the reason of flight delay, informed me about the connecting flight arrangements. Her information was very clear, trusted she has been working closely with airport ground on this. Very much appreciated for their service.

✅ Trip Verified | Hyderabad to Brussels via London. Didn't expect this from British Airways. For me quality hit the rock bottom. Especially the unclean flight. I would have preferred the aircraft from Brussels to London and vice versa for the long haul travel. Maybe my expectations was too high but considering the price I paid for ticket I think it's not worth it. Other airline which I used to travel had the same price and if I compare the services of that ariline I regret choosing British Airways.

✅ Trip Verified | London Gatwick to Fort Lauderdale is one of BA's new long-haul routes and clearly designed to cater for winter sun seekers. From September 2018, the Gatwick fleet will be 'densified', with an horrific ten across in economy and a reduced Club World. The 777-200 on our flight was of the bog-standard 90s vintage, which meant 48 pax squeezed into the Club World cabin and everyone having to make do with the ancient, small screen, low resolution IFE that required the usual rebooting. But there were positive aspects to the flight: a young and efficient cabin crew, the improved Club World food service with plates brought individually to one's seat, and arrival ahead of schedule, although this was let down by the delayed disembarkation that's commonplace at Fort Lauderdale terminal 4. Overall, an entirely reasonable flight.

✅ Trip Verified | Milan to London Heathrow. The service and cleanliness has hit rock bottom at BA I am flying with them very frequently and this last trip was testament that they have lost passion. The response was we are not responsible for cleaning the plane.