"nothing special, such a disappointment"
A George (Nigeria)
✅ Trip Verified | I traveled on British Airways with my wife from Dallas to Lagos, Nigeria via London on February 23, 2018. I had an extra bag that I paid $200 for in Dallas, our flight got delayed in Dallas, therefore we missed our flight to Lagos. When we got to London, we went to the BA counter to explain our situation and find a solution and they decided to put us on a Virgin Atlantic flight to Lagos. On getting to Virgin Atlantic counter, we were told that we have to pay for the bag again and request for a refund from BA, we decided to do that. I opened a case on BA website, explaining what happened and requested for a refund, as what happened was their fault and not mine. They refused to issue the refund claiming that each airline has their own baggage policy, I know this, but what happened was not my fault, but theirs. That was the last time I heard from them on the issue, even the economy premium was a waste of money, nothing special, such a disappointment, never again!
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Dallas to Lagos via London Heathrow |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the worst flight I have ever had"
B Palmer (United Kingdom)
✅ Trip Verified | Flew British Airways from Budapest to London Heathrow. Quite possibly the worst flight I have ever had (and I travel often). Generally when we travel, we try to pack our hand baggage light, as we check our heavier bags and it's more convenient for other passengers too. My partner and I had 2 briefcase-sized bags between us that fit nicely in the overhead locker. As more passengers boarded, most with as-large-as-possible carryons, the overhead lockers filled up. The flight attendant walks up to the overhead locker above our heads, takes out our bags, hands them to us and says "I'm sorry but the space is needed for large bags", telling us to put them underneath the seat in front of us. Reducing our leg room to zero. How is this at all fair? I questioned why we should lose our leg room as a result of having smaller carry-ons, and was given the response that I would delay the flight if the bags had to be offloaded. I have no idea who at BA thought it would be a good policy to hand out the yellow tags that mean "thank you for bringing smaller carry-ons than everyone else, as a measure of our appreciation, we'll take away your leg room". The general decorum of the flight attendants also deserves a mention. Young adults barely out of high school, and who would be more suited to making coffees in a road services Starbucks, such was their experience at providing pleasant service. What a sad state of affairs. I will never ever travel British Airways willingly again, long haul or short haul. I would rather take a civilised one-stop journey with Lufthansa and arrive in a pleasant frame of mind than endure the persistent dirty feeling of a direct British Airways flight.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Budapest to London Heathrow |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service was outstanding"
D Kemp (United States)
✅ Trip Verified | The air conditioning didn’t work in the part of the airplane where we were sitting and it was very hot. I had to stand in the back of the airplane where it was cooler. It was an 8 hours flight from London Heathrow to New York JFK. Overall the airplane was old with little space to seat. There was no wi-fi. The leg/seating space was very small. I wish that food would be more taste neutral. If your child doesn’t like spicy or flavored foods/snacks, there would be nothing to eat. The stewardesses were most helpful and their service was outstanding. Landing was smooth. The BA staff made us to check in our bags even they were carry on. There are measuring boxes where you should be able to stick your luggage in, and these boxes are very small. Also the Airport Security was overly zealous - they had to search kids bag, and they found roll-on deodorant and checked it for fumes.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to New York JFK |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"My bag was damaged"
C Larbey (United Kingdom)
✅ Trip Verified | My bag was damaged on a BA flight in December 2017. All looked good when I got to the airport customer services counter - was told it would be replaced and they gave me a number to call. I called this number when home and it's a 3rd party company called K2. They will only replace with a poor quality bag that is not the same as the one they damaged despite it being in excellent condition and hardly used. I raised this with BA who refused to offer like-for-like replacement. I got nowhere with them after hours on hold numerous times. 4 months later I decide that something is better than nothing and call K2, to get the bag they offered me, only to find that BA have closed my case and they won't send one. Finally get through to BA and they finally agree to put me back to K2 to get the bag offered. If I want to upgrade what they offer I will have to pay it myself. I wont hold my breath but it is supposed to arrive on Tuesday. I would not fly again unless I had no other viable option.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Vienna |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Efficient staff"
E Smyth (United Kingdom)
✅ Trip Verified | Efficient check in helpful staff advised on best lounge option for our flight. Decided to opt for premium economy as only 4 hour flight from London Heathrow to Cairo. Galleries South lounge was relatively quiet good range of snacks including an afternoon tea offering which was quite good. Showers clean and well presented. Chaotic boarding. Well presented aircraft, staff in premium economy cabin offered welcome drink. Slightly delayed departure time made up en route. Unable to order main course for meal on line but got choice of meal which was totally acceptable. Efficient staff and good inflight entertainment. Happy with whole experience. I don’t think I would use over club world for a long flight but for a flight where you don’t need to sleep it was fine.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Family Leisure |
| Seat Type | Premium Economy |
| Route | London Heathrow to Cairo |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"complete waste of money"
Charles Gwillim (United Kingdom)
✅ Trip Verified | St Lucia to Gatwick. As this was a night flight we decided to fly business so we might get some sleep and I now wish we'd saved the extra that it cost, a complete waste of money. The cabin is very dated, and cramped, it wasn't clean (half a biscuit down the side of my seat and plastic bags on the floor) and the service and food were average at best. Why in this day and age do BA persist with having seats with no direct aisle access? Not that I could get comfortable enough to sleep anyway, the seat was adequate and no more, the entertainment system screen was small and the touch screen was very clunky, needing very firm contact to get any response. On top of this there was no USB point to charge my phone! I expected better cabin service than we got, not offered tea or coffee after dinner and it seemed to be a case of asking for anything that was needed rather than being offered it - I certainly don't expect to have to remind the flight attendant about the cup of tea requested 15 minutes earlier. All in all it was an education, certainly taught me a lesson!
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | St Lucia to Gatwick |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"well below BA's competitors"
31 reviews David Ellis (United Kingdom)
✅ Trip Verified | Fort Lauderdale to Gatwick. An efficient courtesy bus took us from car rentals (terminal 1) to the international terminal (terminal 4). Check-in was friendly. Security staff insisted on using a whole-body scanner for everyone and were overly officious. Surprisingly, there was no business class lounge, although there was plenty of sitting space before the gates in the redeveloped terminal. Boarding was according to group rather than priority which caused some annoyance. Club World was in two smaller cabins, with the usual, outdated eight seats abreast. Take-off was on time. The wrong menus had been loaded, so the actual menu was announced over the tannoy. Drinks and food service served efficiently. Food adequate and not overcooked, but below the standard of Turkish Airlines. Seats hard and uncomfortable for sleeping, with the usual issue of having to climb over legs if in a window seat. Abbreviated breakfast (no hot option) served an hour before landing. Arrived 30 mins ahead of schedule. Overall, an adequate flight, but the inflight experience was well below BA's competitors.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Fort Lauderdale to Gatwick |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"additional payment to select seats"
15 reviews N Salito (United Arab Emirates)
✅ Trip Verified | Dubai to London Heathrow. It's bad that BA requests additional payment to select seats before the check-in. If flying solo it's not a big issue, but with any companion (in this case I was with my son of 10) it would have been an issue to be separate. This also means that if there are 3 or 4 flights, and a group of two (as in my case) the difference would be substantial, up to approx 1000$. Lucky enough at least on the return flight we were able to select the middle seats because the flight wasn't full. On board service was decent. Professional, courteous and friendly attendants. Toilets in the second half of the flight weren't too clean. Flat seats in business class are outdated but comfortable for a nice sleep. The aircraft did not have WiFi.
| Aircraft | Boeing 747 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Dubai to London Heathrow |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"outdated, unclean and uncomfortable"
T Leane (United Kingdom)
✅ Trip Verified | London to Las Vegas. Disappointed at BA - flights were delayed (my partner took the same outbound flight on a different day and was delayed as well by 2-3hrs). Aircraft interior was outdated, unclean and uncomfortable seats with very small legroom space. No safety video which was surprising as most long haul flights include this. Food was tasteless and I did skip a meal in the end - during one of the snack times we weren't given the options by our FA but the guy sat next to us who was served by another FA was given different options. Inflight entertainment poor with very limited choices and monitors were very old. To ensure that I sit with my partner on the return flight, we paid to reserve our seats - not impressed by this especially when we realised that the legroom space for my partner was obstructed by a broke IFE box which was loosely fitted so the door kept opening taking his legroom space as well as exposing the cables in the box which if you knocked it down would affect his monitor. Learnt our lessons, next time we will not fly BA!
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Las Vegas |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the utmost courtesy and assistance"
E Penton (United Kingdom)
✅ Trip Verified | Tampa to Gatwick. I am a disabled traveller with considerable mobility issues. As I usually travel alone I can find it extremely difficult. However, from the moment I arrived at the check in desk in Tampa I was met with the utmost courtesy and assistance. From the check in clerk at business class waving me forward to use his terminal things just went from excellent to exceptional. I was helped to put my suitcase onto the conveyor scale and assisted with every step of the way until the aircraft door. Every person was polite, helpful and went out of their way to make my journey as pleasant as possible. I witnessed such kindness and this is what I have come to expect and value from British Airways. Having used other airlines in the past - I am converted - I will not use any other airline in future.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Tampa to Gatwick |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
