British Airways Customer Reviews

1/10

"legroom seemed very small"

W Tan (Singapore) 29th August 2018

✅ Trip Verified | Singapore to London. They wanted to charge me an extra GBP65 for being over the 23kg limit. The legroom seemed very small to me, the flight was super full and I was sitting next to a big woman who spilled over her side of the seat. I was asked if I would like tea or coffee with my breakfast and the steward said he will come back with the tea. After a long time I managed to catch the same guy walking by and asked him for my tea and he just said that there was no tea.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	Singapore to London
Date Flown	August 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

4/10

"IFE was the size of my wallet"

H Fanzen (Germany) 29th August 2018

✅ Trip Verified | Washington to Frankfurt via London. Check-In at Dulles Airport was smooth. I asked the agent if it was possible to get a window seat and she did, even though at the online check-in there was none available. Boeing 747-400 was 27 years old, the IFE was the size of my wallet and the quality was incredibly bad. The seats were ok, pretty standard but they had a head rest which was good. My seat was 27A and I had the whole row for myself. Unfortunately a crew member shortly before take-off told me that another passenger had issues with his IFE and they would replace him on 27C. Shortly after take-off the service began. There were 2 food options available. Chicken and vegatarian lasagne, I went for the Lasagne which was ok, nothing special. It came with a salad, a bread bun and a black forest cake. All in all an ok meal, nothing to complain about. The crew distributed 2 mini cans of soda which was a bit unsatisfying. After dinner the crew dimmed the lights and we were supposed to close the window shades for the people who wanted to sleep. I tried to watch some movies (the selection was ok) which was hard on this miniature IFE. In the morning the crew served orange juice and before landing a pretzel with cheese and a small water bottle. Connecting in Heathrow is pretty easy (in T5) there are signs everywhere! Security went fast. There is a huge quiet zone with battery chargers and free WIFI. We boarded again in groups which was good to avoid crowds. BA started to do a buy-on-board service which I hate. However I thought the pricing was ok.

Aircraft	Boeing 747-400 / A319
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	Washington to Frankfurt via London
Date Flown	August 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

5/10

"on the next flight tomorrow"

J Kumar (United States) 28th August 2018

✅ Trip Verified | Rome to London. Our flight was delayed from Rome by an hour and we could not connect to the next flight to Los Angeles as we landed in Heathrow 20 minutes before the departure. There were no staff members who helped us and they have conveniently put us on the next flight tomorrow. They put us on a hotel next to airport and provided dinner but did not provide additional vouchers for snacks and other stuff.

Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	Rome to London
Date Flown	August 2018
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

7/10

"the food is really poor"

J Cooper (United Kingdom) 23rd August 2018

✅ Trip Verified | I always like travelling on a BA A380. Seats in economy class are comfortable and always able to sleep which is rare on other airlines or types of planes. However the food is really poor. In the last 12 months I have had some of the worst airline food served from BA or Cathay Pacific and this includes my most recent travels with British Airways. Thankfully BA airline staff are always the best.

Aircraft	A380
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	London Heathrow to Hong Kong
Date Flown	August 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

10/10

"Really good crew"

Jennifer Cousins (United Kingdom) 21st August 2018

Not Verified | London Heathrow to Düsseldorf. Really good crew on both legs of the journey. Got to board first and let crew know about the fact I was flying solo with slight autism and they kept me safe the entire flight which was a bonus. Loved the fact that they asked if I was OK on board too.

Aircraft	A318
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	London Heathrow to Düsseldorf
Date Flown	August 2018
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

3/10

"the quality becomes worse"

S Andrews (United Kingdom) 21st August 2018

✅ Trip Verified | London to Athens. Since I started using BA in 2011, I can only say that the quality becomes worse. The leg room in Business Class in A320 is the same like in economy. The only thing that you get is an empty middle seat. The meal choices are poor: I had to choose between curry and fish pie. Also, they first brought us the starter and the dessert and after 5-10 mins (once we ate the starter), they took the starter plate and they gave us the main. The on board service, is less 'attentive' than some years ago (probably cabin crew are over-utilised and want to get some rest which is understandable). Also, due to the plane being late, the cabin was not cleaned properly. At some point we need to think why would someone choose BA over low cost airlines. Tickets are priced in a similar way, there is no food on board for the economy (while for business the portion and variety are a joke), leg space is small, there are always delays to depart from Heathrow (not BAs fault, but at the end of the day I experience delays). What is that makes BA in European flights distinct? Probably nothing.

Aircraft	A320
Type Of Traveller	Couple Leisure
Seat Type	Business Class
Route	London to Athens
Date Flown	August 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

10/10

"thoroughly recommend it"

6 reviews Matthew Haycock (United Kingdom) 21st August 2018

✅ Trip Verified | London Heathrow to Singapore. Had a great experience in the Concorde Room, and Galleries First lounges in Heathrow T5. I was warmly greeted by a member of the crew, who held me aside and took me into the cockpit to meet the flight crew and have a look around, all because I expressed a slight interest, and for that I am thankful. The flight crew were very friendly and it was nice to see what goes on in the cockpit. The seat was very well presented, there was a small amenity kit, as well as a pair of pyjamas. The seat was clean with pillows, as well as ample storage space. You get a closet to hang clothes, a little compartment next to the seat, as well as the overhead bin, so I never ran out of room. The pre-departure beverage was a choice of water, orange juice, or champagne and hot towels were handed out. The flight left slightly behind schedule, but at Heathrow, this is something you expect. Very soon after take-off, the crew began serving dinner. I had already booked my meal in advance, but the choice of starters, mains and deserts, as well as the beverage menu, was very good. The meal I had was exceptionally tasty and I would have it again! Once dinner service had finished, the crew turned down the bed for me, whilst I went and changed into the comfortable pyjamas that were provided. The bed was very comfortable and at just over 6 feet tall, I did not have any issues fitting into the bed and stretching out. There were plenty of blankets and pillows available and I slept very well. When I awoke, I was offered coffee and a short while later, breakfast. The breakfast choices were continental, or cooked. I opted for the cooked option and I was not disappointed, as it was very tasty, and there was a lot of it. The inflight entertainment was good, and there was a large range of films, TV programmes/series, audio books, and kids programmes to choose from. The system was responsive and was good quality, although I did not watch any films, so I cannot speak of the sound quality. The crew served with a smile and even when I asked for a Latte, which the machine didn’t do, the crew went out of their way to make one for me which was very nice. They really made this already special experience even more special. If you want to treat yourself to BA First, I would thoroughly recommend it.

Aircraft	A380
Type Of Traveller	Family Leisure
Seat Type	First Class
Route	London Heathrow to Singapore
Date Flown	July 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

3/10

"no foil covering the food"

M Weale (United States) 20th August 2018

✅ Trip Verified | Philadelphia to London. Nice plane, nice seats, low quality service on the plane. Both my husband and I ordered low sodium meals. His was delivered, mine was not. When asked, the attendant brought an uncovered tray with the sticker on the tray LSML. Obviously heated up quickly but was lukewarm, dry and I was troubled by the fact it was delivered with no foil covering the food. Not the same as my husbands meal, so I have to take the airlines word LSML that it was low sodium. Attendants serving coffee missed us and when I pressed the call button it was over 15 minutes before a flight attendant showed up. One pass through the cabin for drinks. After that, you had to go to the back of the plane to find an attendant and order a drink. Sandwich served before landing in the evening was horrendous. Hummus, limp piece of lettuce and soggy thin sliced tomatoes made this stale sandwich unappealing and tasteless to say the least. I expected edible food and better, more friendly service with this airline. Our flight attendant was stone faced and seemed curt and bothered each time we asked about my missing meal. Before landing many people still had trash but no final walk through by our invisible flight crew. I thought British Airways was better than this.

Aircraft	Boeing 787
Type Of Traveller	Couple Leisure
Seat Type	Premium Economy
Route	Philadelphia to London
Date Flown	August 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

"choose another airline"

G Barold (United States) 18th August 2018

✅ Trip Verified | London to Las Vegas I experienced an ancient entertainment unit that was inoperable and could not be reset. The tray table did not stow properly so the armrest remained at a 45 degree angle with the metal frame exposed. The seat cushion was so badly sunken it was as if totally unpadded. One air vent for the 3-seat row and no in-seat power. Luggage was mislaid for 33 hours, even with priority tag. After writing to British Airways regarding disappointing flight, BA customer service contacted me and offered an apology and a $63USD voucher toward future BA travel to make up for their shoddy service. If you have a choice, choose another airline!

Aircraft	Boeing 747-400
Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	London to Las Vegas
Date Flown	July 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

5/10

"asked if I would like any food"

K Darinic (United Kingdom) 17th August 2018

✅ Trip Verified | Zagreb to London and during the check-in (24 hours before, I checked in via app) I was offered no choice of seating. During the flight, I was asked by stewardess if I would like any food - I find that approach not pleasant at all. I was not personally invited to use the Lounge. I find that lacking for a business class fare.

Type Of Traveller	Business
Seat Type	Business Class
Route	Zagreb to London
Date Flown	August 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	no

British Airways

Customer Reviews