"staff were very efficient"
38 reviews Richard Callis (Brazil)
✅ Trip Verified | Flew Madrid to London Heathrow. The 767 is ancient and BA have clearly given up on hiding that fact, I guess they will be phasing these old but great planes out of service soon. I love flying in 767s, the configurations are generally very comfortable but to be honest the plane was really dated and BA should definitely improve this. Aside from this the flight was really very good indeed. BA Business class has in my experience always been consistent, consistently good. BA cabin crew in Business class are a real asset. This was one of BA's more traditional crews and they create a very agreeable atmosphere. The flight was very busy but the staff were very efficient and the loading on the flight did not prejudice the overall experience. Food was very tasty indeed and there was an excellent selection of drinks. I'll be sad to see the 767s go but the time has come.
| Aircraft | Boeing 767 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Madrid to London Heathrow |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"experience is second rate"
31 reviews David Ellis (United Kingdom)
✅ Trip Verified | London Heathrow to Brindisi. We weren’t expecting the long queue for Club Europe check-in, but mid-afternoon is apparently particularly busy in T5. Galleries South lounge was also teeming, but at least the filthy chairs had been replaced and there was a reasonable selection of hot and cold food. Group boarding was handled efficiently. The A321 was relatively new and clean, no pre-take-off drinks were offered. Departure was delayed by about 30 minutes but arrival was on time. The Club Europe section was unusually busy, with at least ten, fully occupied rows, including families with pre-school children. Despite the congestion and chaos, the food and drink service was handled efficiently, although the food was no better than the old World Traveller offering. It’s hard to see the point of BA’s short haul business class product when the experience is second rate.
| Aircraft | A321 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Brindisi |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"British Airways is a rip off"
18 reviews Robert Watson (United Kingdom)
✅ Trip Verified | I have BA silver membership. This promises fast track, choice of seats at booking, priority boarding and lounge access. I would advise all travellers that in reality these benefits are intermittent at best and unavailable at worst. The majority of the time my seat choice is changed, fast track at Heathrow is slower than the normal queue, and the lounges so overcrowded that it's sometimes hard to find a seat. The Iberia lounge at Madrid is equality poor, with stale tortilla the only offering at breakfast. British Airways is a rip off. I have uploaded by way of example a seat map of their A321 and seat 22c. This seat is not extra legroom and is cramped like the others. Yet on BA.com they will try to sell it as an exit seat as if it has extra legroom. I recently travelled on Virgin Atlantic and Cathay Pacific in business and economy and it really struck me just how abysmal BA/Iberia are by comparison.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London to Madrid |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"we demanded we keep it"
J Jordan (Australia)
✅ Trip Verified | Hamburg to London. Initial flight from London cancelled from under us 3 days from departure and we had a firm booking to collect a motorhome upon arrival. Total chaos. Ground service appalling and no free service on board. Checkin from Hamburg appallingly slow, and didn't open until 2 hrs from departure. Check in demanded that cabin baggage be checked in while we demanded we keep it. All in all an unsatisfactory airline.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Hamburg to London |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"overall job well done"
G Smith (United Kingdom)
Not Verified | Glasgow to Miami via London. Glasgow to Heathrow was painless as was transfer to t3. Heathrow to Miami on aging 747. Flight delayed by an hour due to temperatures on board being unsafe to board. Kept informed by gate team about progress. TV screen tiny and poor choices of entertainment. Plane was looking it's age and a bit run down around the edges. Premium economy offering in cabin and seat comfort far superior on A380. What made this journey very good was the young lady looking after the premium economy cabin. Polite, efficient, welcoming and nothing was any bother for her. Service with a smile from start to finish . People in here quick to criticise poor service so big shout out to this crew member for doing a great job. Also meals and drink selection very good. Although leaving an hour late we arrived in time so overall job well done BA and looking forward to return journey.
| Aircraft | Boeing 747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Glasgow to Miami via London |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"finally a nice flight"
8 reviews Attila Toth (United Kingdom)
✅ Trip Verified | London Heathrow to Budapest. After so much disappointing experience with BA, this was finally a nice flight. I got an emergency seat assigned at the online check-in, though these are usually for extra money. On top of this no one sat next to me, so I had better seat than the people in Euro Club (Business class) since their legroom is the same as on economy class. The flight departed and landed in time and was uneventful anyway.
| Aircraft | Airbus A32 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Budapest |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew make the journey smooth"
8 reviews Attila Toth (United Kingdom)
✅ Trip Verified | Budapest to London Heathrow. The flight departed in time and would have arrived ahead of schedule if the gate had not been occupied by the previous aircraft. The ride was a bit bumpy, but was not too serious. The flight was full (with kids) and the crew did everything to make the journey smooth. I did not purchase any food, but I saw they ran out of a lot of options due to the unexpected number of on-board purchases.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Budapest to London Heathrow |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Outstanding crew"
Harry Aronowicz (Canada)
✅ Trip Verified | London to Toronto. Group of 10 people age from 2 to over 60. Business Class seating in 787/9 very conducive for family travelling, allows for interaction. Forward Business Class cabin on 787 is fairly private. Service on both flights was flawless, very attentive to the three small children while also allowing the adults to enjoy the meals. Food presentation especially on the intercontinental leg was really nice and the food on both flights was simply fantastic. Outstanding crew on BA 603 and BA 99 - on our outgoing flights from Toronto on August 16 similar great service. BA gets often negative reviews but myself travelling regularly with them have never had a bad experience. Their seating arrangement in Club World is perfect when travelling with family. Other carriers may have an advantage if one travels alone.
| Aircraft | A319 / Boeing 787-9 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Pisa to Toronto via London |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"never provide any assistance"
C Leane (United Kingdom)
✅ Trip Verified | Madrid to Heathrow. I fly with BA on a regular basis and am a gold card holder, their service attitude and facilities drop lower and lower. The planes are filthy, not cleaned properly between flights, the staff are hit and miss - but more miss than anything and very poorly turned out. The food in business is average and the seating in the newer planes is terribly uncomfortable - and as for customer service, there is no point in ringing them they are useless, rude, hostile and will never provide any assistance whatsoever.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Madrid to Heathrow |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"legroom seemed very small"
W Tan (Singapore)
✅ Trip Verified | Singapore to London. They wanted to charge me an extra GBP65 for being over the 23kg limit. The legroom seemed very small to me, the flight was super full and I was sitting next to a big woman who spilled over her side of the seat. I was asked if I would like tea or coffee with my breakfast and the steward said he will come back with the tea. After a long time I managed to catch the same guy walking by and asked him for my tea and he just said that there was no tea.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Singapore to London |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
