British Airways Customer Reviews

1/10

"never fly British Airways again"

Helen Vozenilek (United States) 24th September 2018

✅ Trip Verified | I was in Prague flying British Airways back to Heathrow. Apparently there were thunderstorms in London so the flights were being delayed. My 17:15 flight was delayed until 8 am the next morning. There was no British Airways person at the Prague airport to relay this message: some consolidator passed out sheets of paper advising people of the remuneration available to them should they spend the night and wait for the 8 am flight. The sheet of information didn't offer any hotel suggestions or ideas of how to get back into Prague. This consolidator also mentioned that there was a 20:00 flight and there was room for thirty people on this flight. So after calling British Airways and finding their offices were closed for the evening, I went online and booked the flight. Because of the late timing, I was charged $356USD. Then after countless emails and hours spent trying to get through on the phone, I finally learned that BA would only reimburse me the non-used flight that I had booked 3 months earlier- at a cost of $96 USD. They also said they would send me a $50 flight voucher: not sure how many months it will take until I receive it. Is there any other airline that doesn't simply rebook a significantly delayed passenger on the next flight and not try to extract outrageous sums from them? I will never fly British Airways again.

Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	Prague to Heathrow
Date Flown	August 2018
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

7/10

"seats were the biggest let down"

31 reviews R Gonzaga (Malaysia) 20th September 2018

✅ Trip Verified | BA34 KUL-LHR 6 Sept, return BA11 LHR-SIN-KUL on 16 Sept. All flights in World Traveller Plus with the exception of SIN-KUL on MH economy. On the KUL-LHR leg, the aircraft was clean and spacious in the PY cabin. The seats were the biggest let down. Whilst there was adequate legroom, they were hard and uncomfortable, especially when reclined with virtually no lumbar support. The headrest did not move at all. The seats taper at the waist which is odd and given that they are quite wide, there is very little storage apart from the usual pocket which I think is a missed opportunity by BA to maximise utilisation of space. The food was okay, you get two meals, the first being quite substantial but the second was a joke. IFE was okay but the best part of the journey was the staff who were pleasant and obliging. The return flight was on an A380. Excellent boarding procedure as it was a full flight. Again, seats were the same but the A380 has that wonderful storage space on the upper cabin. Staff were less conspicuous this time around. Overall, I would recommend them but attention needs to be paid to their seats.

Aircraft	Boeing 787-9, A380
Type Of Traveller	Business
Seat Type	Premium Economy
Route	Kuala Lumpur to London Heathrow
Date Flown	September 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

6/10

"BA sort this shambles out"

Brian Entwistle (United Kingdom) 18th September 2018

✅ Trip Verified | We flew from Los Angeles to Leeds Bradford via Heathrow on Thursday 13th September with British Airways and codeshare partner American Airways. We arrived safely but our bags did not. It is now Monday afternoon and after receiving five different text messages contradicting each previous one we are still without our bags. Come on BA sort this shambles out.

Aircraft	A319
Type Of Traveller	Couple Leisure
Seat Type	Business Class
Route	Los Angeles to Leeds via London Heathrow
Date Flown	June 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

3/10

"experience is so lacklustre"

31 reviews David Ellis (United Kingdom) 17th September 2018

✅ Trip Verified | Brindisi to London. Flying from any airport that includes Ryanair among its serving airlines has to be a bad sign. Brindisi airport is at least modern but it makes few concessions to comfort and there was certainly no lounge for Club Europe passengers. There was also no priority check-in, or, indeed, priority anything. Boarding was a fiasco, with two lines directed into pens, pending the mad dash to the plane, which then entailed using a rather weird, tiered set of steps that was just another queue. Service in Club Europe commenced efficiently, but the cabin crew were of the breezy, cheery type who'd have been better suited to Ryanair. The brief drinks service over, it was on to the the much-vaunted, new look Club Europe meal service. Sadly, this proved to be just another cost-cutting, exercise, with everything piled on to the tiny plastic tray at once, and the appetiser and cheese 'courses' reduced to microscopic portions in little pots. And, of course, the seats haven't changed, although, interestingly, BA seem intent on packing ever more passengers into the Club Europe section, which means that the service is little different to the old economy. Still, we arrived only 30 minutes behind schedule and the priority tags did result in our bags coming off the belt within only a few minutes. It's just that the whole inflight experience is so lacklustre and un-business-like.

Aircraft	A320
Type Of Traveller	Couple Leisure
Seat Type	Business Class
Route	Brindisi to London
Date Flown	September 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

"dreadful seats by the toilet"

C Thane (United Kingdom) 16th September 2018

✅ Trip Verified | Chicago to London. I have flown long haul many times with both BA and Virgin premium economy. In my view whilst the Virgin product has improved, the BA equivalent has deteriorated such that Virgin is significantly better. Despite booking and paying for seats with BA this got changed without notification and we ended up in the back of WT+ on the A380 which are dreadful seats by the toilet with limited recline on an overnight flight. For the first time in many years I found the food inedible and the service not great (for example no cutlery initially on tray, no food choice as had run out of other choice, one drink serving and no where to get water on flight). Went through 3 layers of customer service with BA on seat booking issue but consistently fobbed off. Plane was also very warm so that in all a very uncomfortable return leg.

Aircraft	A380
Type Of Traveller	Couple Leisure
Seat Type	Premium Economy
Route	Chicago to London
Date Flown	September 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

2/10

"do not serve free water"

M Kamucheski (Germany) 16th September 2018

✅ Trip Verified | Berlin to London. It was a connecting flight, so I should not complain. The flight was on time and the machine clean and? They do not serve free water, let alone tea or coffee. While this obviously costs nothing it testifies to the low perception of customers. BA simply turned into a low cost airline.

Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	Berlin to London
Date Flown	September 2018
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

10/10

"staff was professional"

F Salih (Saudi Arabia) 16th September 2018

✅ Trip Verified | British Airways is my favorite airline. Boeing 777 was 21 years old but clean. The staff was professional. Food was above expectation. During 7 hours flight staff is always there. Captain kept updating us about weather, turbulence, and time.

Aircraft	Boeing 777
Type Of Traveller	Solo Leisure
Seat Type	Premium Economy
Route	Riyadh to London
Date Flown	August 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

7/10

"a surprisingly good flight"

H Larson (United States) 15th September 2018

✅ Trip Verified | Rome to Newark via London. The first sector was on a A319. Flight was a tiny bit delayed but arrived on time. Boarding at FCO was initially by groups and then a free for all after groups 1 and 2. Flight attendants friendly and welcoming. Seat comfort was pretty good with the leather seats though legroom was tight. There was really nothing to set this flight apart from any other low cost carrier as everything had to purchased - even water. No entertainment either. Was prepared for this so packed a lunch from the airport which was better than what appeared to be on the M&S menu. Connection at T5 was smooth as anything given our arrival mid afternoon. Boarding for the flight to Newark was organised and painless. I was dreading this 787 flight a little based on my previous experience with another airline where it felt cramped. Happy to say, the seat comfort was pretty good, legroom was manageable. I was however surprised that for a 2 year old aircraft (i checked), it was pretty dirty. There was grime around the USB port (which didn't work), tv screen and along the floor by the wall. The cushion on the seatback in front appeared to be busting out the sides as well. I found the touchscreen IFE to be outdated and slightly slow in response. The selection was not as extensive but I did find some excellent British content that I had not seen before. The real standout was the cabin crew who were all somewhat senior but their experience shone through in just how consistently friendly, professional and warm they were with their service. They were generous with drinks and very efficient and quick. The main meal was decent though the pre arrival snack of sandwiches were a little dry and disappointing. All in all, a surprisingly good flight on the transatlantic leg in comparison to the sub par european sector.

Aircraft	A320 / Boeing 787-9
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	Rome to Newark via London
Date Flown	September 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

6/10

"Staff very cheerful"

3 reviews m Leeson (United States) 14th September 2018

✅ Trip Verified | London Heathrow to New York JFK. The First Wing at Terminal 5 was rubbish tonight, 20 or so deep and it’s really the only decent part of BA’s ground operation. Flight left late due to repairs then the usual wait for a tow in at Kennedy made us overall late. Staff very cheerful. This route gets decent catering normally but only 3 main options and the Indian chicken was very bland.

Aircraft	Boeing 747-400
Type Of Traveller	Business
Seat Type	Business Class
Route	London Heathrow to New York JFK
Date Flown	September 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

9/10

"This was a great flight"

D Kemble (United Kingdom) 12th September 2018

Not Verified | London Heathrow to Dubai. This was the first time I had flown in first class on BA. I had read many reviews before travelling and they were somewhat mixed. BA's first class cabin is not even close to the best in the skies but then again it isn't the same price and reward tickets are readily available if you are a little bit flexible on dates. We were on a 777 which is probably one of the oldest in the BA fleet. The cabin was clean but a little bit tired in places but the seat was very comfortable and spacious. The sleep suit and amenity kit were great with lots of little touches to make you more comfy. It is nice they offer a male and female kit, my wife was delighted with the contents. The Champagne that BA offer in first is superb. I enjoyed a couple of glasses in the lounge and some on board and it is probably the best champagne I have tasted. Choice of other wines is good too and a particular treat is the Johnnie Walker Blue Label if you are a whiskey drinker. Food was very tasty and well presented. I had a seared prawn amuse bouche followed by poached baby pear with blue cheese and walnut brittle then Lamb Machboos as a main course and finally chocolate mille feuille. We were offered ice creams a hour or two later and then afternoon tea a couple of hours before landing. I cant really fault any of it. It was the best airline food i have ever eaten and better than a number of restaurant meals too. IFE was decent although the screen has to folded away so no entertainment during take off or landing,. I believe this has been rectified in later versions of this seat fitted to the 787. I do wish they had a full series of a show rather than just some random episodes but there was plenty of choice. The thing that really made this flight special were the cabin crew. From the moment we stepped on board until we deplaned they were fabulous. Attentive with out being over-bearing. Witty and charming but still professional and always available to attend to your every need. They were superb. Wifi was available but the page to connect didn't load up when i tried it. I dint really pursue it to be honest as i was happy to enjoy the other pleasures first had to offer. This was a great flight and i would wholly recommend that you try out first. Whether i would choose it over Club World would be on flight by flight basis. You have to do it once though!

Aircraft	Boeing 777-200
Type Of Traveller	Couple Leisure
Seat Type	First Class
Route	London Heathrow to Dubai
Date Flown	September 2018
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	yes

British Airways

Customer Reviews