"Flight was uneventful"
34 reviews C Hoffmann (Germany)
✅ Trip Verified | London to Munich. The ground staff were very friendly and the plane was clean. Once boarding was completed we were informed that due to issues with the tower the flight would be delayed by 40 minutes. They hadn't finished loading the baggage and this was clear from the view out of the window, where you could see bags still arriving and being loaded after our scheduled departure. Aircrew were functional but this must have been the last flight of the day and you noticed it. Flight was uneventful they had the flight tracking screen down for 30 minutes before they retracted. Other than being lied to as to the reason for the delay the flight offered the minimum required.
| Aircraft | A321 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Munich |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Air conditioning problem"
Bernard Kauffmann (France)
✅ Trip Verified | London to Cape Town. Waiting at gate, the staff announced flight will be delayed because cabin temperature is too high. Air conditioning problem on board. She said all doors of aircraft have been opened, lights dimmed or switched off to decrease temperature, boarding will start as soon as possible. Finally one hour after take off temperature became acceptable.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Cape Town |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Service as expected for price"
34 reviews C Hoffmann (Germany)
✅ Trip Verified | Full flight from MUC to LHR with British Airways. On the plus side the ground and cabin crew are very friendly, so is the baggage allowance, plane although not new was clean. You have to pay for your food and beverages on board short haul flights. The departure was delayed by 45 minutes and a further delay on arrival for a total of 55 minutes later than expected. We also parked at a gate at the very far end of T5. The plus side of all the walking was that the luggage was there waiting for us. Service as expected for the price and that would be the reason for choosing them again. When traveling with an infant the delays tend to compound matters.
| Aircraft | A321 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Munich to London Heathrow |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very smooth and professional"
Bill Atkins (United Kingdom)
✅ Trip Verified | Manchester to Philadelphia via London. MAN-LHR I am not tall so the Club Europe seating is fine for me on a short flight. Addressed by name - adequate breakfast of bacon roll, fruit and yoghurt. Concorde Room not crowded and no wait for showers. LHR-PHL on aged 747 but still my favorite - cabin/washrooms in very good shape though. I have no problem with the BA F layout unlike so many posters here. Excellent flight - experienced crew and though full cabin, all very smooth and professional. Beautifully prepared and presented lamb shank, good wines as always - nice to see a good British bubbly included. Only downside was deplaning in PHL where F passengers had to fight their way off through the J scrum - could have been controlled by crew, but was not.
| Aircraft | A319 / Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | Manchester to Philadelphia via London |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"experience was bad"
R Nieters (Netherlands)
✅ Trip Verified | Bangkok to London. Seating and interior old with a very small IFE screen. I did not like the meals. Had a short connection and i was rebooked from another partner. Upon arrival in LHR others for the same connecting flight were awaited but not me. I was told there would be service agents in purple everywhere but I found none. The fast track security was non existant. Total experience was bad.
| Aircraft | Boieng 777-200 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Bangkok to London |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"lost my clubs for 7 days"
W Reed (Canada)
✅ Trip Verified | London to Toronto. 14 day trip to play golf with my Father, and BA lost my clubs for 7 days. Dealing with BA lost luggage/customer service was brutal, they had no idea where my clubs were or how long it would take to retrieve them. I had packed all my clothes with my clubs. First days of trip were to buy clothes and essentials. Flight home from LHR-YYZ was an old 777 with a misplaced seat cushion, and a broken seat that wouldn't stay upright. The IFE system badly needs upgrading, and no power ports at the seats - grueling 7.5hr flight. As bad as I thought Air Canada was they are light years ahead of BA.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Toronto |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"BA provides buy onboard"
Lukas Steinberger (Austria)
✅ Trip Verified | London to Vienna. I was shocked that BA provides buy onboard short haul flights - no free water, coffee or tea. I tried to buy something but my Credit Card wouldn't work, and I could not pay with cash.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London to Vienna |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"does not seem to get any better"
Luc Vannevel (Belgium)
✅ Trip Verified | Johannesburg to London. I tend to stay with an airline as a frequent flyer and I fly business class. I have seen a change for the worst in BA service, and it does not seem to get any better. Bedding finally a decent pillow, a very good one indeed. The rest is a waste of money unless a new announced Club World seat is introduced where all this will fit perfectly. Seated in a window seat makes it impossible to make up a bed properly with them new things. I don't expect top food in a plane but I expect service. If you announce things, make sure you have them. On some flights Champagne is not being served when you have taken your seat. Premium economy however gets a sparkling wine. You must eat when they order you to eat. They seem to have run out of certain items such as a gin other than Gordon's. You have to decide upon breakfast before you even had dinner. Entertainment, make sure you bring your tablet with downloaded things to view. BA offers you the most limited offer.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Johannesburg to London |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cabin service was good"
17 reviews L Xu (Singapore)
✅ Trip Verified | Singapore to London Heathrow. It's my first time traveling on British Airways. The seat arrangement in its long-haul business class is very uncommon that half of the seats are facing backward. So you are face-to-face with the one sitting opposite you (at least during taking off and landing when the divider is lowered down). There are 8 Club World seats per row for 777-300ER, which is relatively narrower if comparing with other carriers serving this route. The cabin service was as good as expected. However, I saw only chocolate bars and sweets for the minibar during night. There could be some other choices.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Singapore to London Heathrow |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"BA club world is a farce"
1 reviews E Gardner (United Kingdom)
✅ Trip Verified | London to Los Angeles. Booked this trip eight months previously and as I lost my status on BA a few years ago were forced to pay an additional £180 for our two seats. The flight I chose was a Boeing 787 and was prepared to part with the extra cash so we could be in the small front cabin. Never expecting anything to go according to plan with BA and our flight was cancelled a few days before. We were rebooked onto a later flight which they changed from an A380 to a twenty one year old Jumbo. We were then seated right at the back of Club World to benefit from a screaming child sat in the front row of premium. We were greeted by a rather pleasant steward who told us he would be looking after us for the trip, he then disappeared never to be seen again. Food was served within an hour of take off for an eleven hour flight. The steak so tough was it impossible to cut and could only be eaten by picking up and biting pieces off. After a few hours I went to the galley to seek out a drink as the crew had disappeared, stood there being completely ignored by three stewardesses. Reluctantly one stopped chattering and managed to get me a drink. The second meal was served about seven hours after lunch, steak sandwich, at least that one was edible. The seat was as you would expect on such an old plane totally knackered, getting out was a task in itself. I bought WiFi for the whole trip, it ran for about 50% of the flight, yet their customer (non existent) services refuse to refund the payment even though I sent them a whole host of screenshots showing at various times there was no wifi service, but they are happy to note the problems. We have avoided BA now for some time, except where there is no other option as on Club Europe. But with transatlantic they are probably the bottom of the pile. We only took this trip to use up some Avios, they have all been used now and we could come back from LAX on Virgin Atlantic. Never again, BA club world offered is a farce in today's business market.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London to Los Angeles |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
