"plane was clean, but cold"
4 reviews S Zalbo (Hungary)
✅ Trip Verified | New York to Budapest via London. The second flight was a bit different. The plane was clean, but cold. I wanted to drink water, but the cabin crew does not accepted my request. By mistake the captain welcomed the passengers to Bucharest and not Budapest.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Budapest |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"sufficient seat legroom"
S Marden (United Kingdom)
✅ Trip Verified | Heathrow to Athens on A321. Arrived at the airport in time and bag drop was an ease. Got to the gate within 30mins of bag drop with light security queues. On the aircraft, there was sufficient seat legroom for my seat 7F. A funny safety video played and the flight was smooth. No food was served, except some M&S, BBC news was playing on the screens, with no sound and Russian captions, quite confusing. The plane landed half an hour late, but it was the best landing I have ever experienced.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Athens |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"do not match expectations"
T Smart (Australia)
✅ Trip Verified | London to Bangkok. I am not a fan if the BA configuration in Business. However I did have seat 2J so it was right up front. I am not sure where to begin. Food awful, I ordered beef (a showcase of British beef the notes said) that was inedible I left most of it. Instead of asking was something wrong or would I like another meal option, the FA took the tray away and asked if I wanted dessert. Wine 2 reds 2 whites and 2 champagnes - hardly a stellar wine list. Entertainment small screen with dreadful resolution and a very limited ordinary range of options. Staff challenged at best, clearly some had not been in business before. Disengaged and disinterested. The cabin was over hill for me. The toilet was not checked very often, a sweet wrapper remained on the toilet floor the entire trip as did an overflowing rubbish bin. I would expect much better up the front of the plane we pay a premium to be there and the service and overall product do not match expectations.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London to Bangkok |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"operated by Air Belgium"
Mark Stanger (United Kingdom)
✅ Trip Verified | Abu Dhabi to London. Although a BA flight, this sector was operated by Air Belgium and offered a really poor experience. Aircraft felt old and tired, cabin crew were totally indifferent, cabin temperature was too hot and stuffy and food totally inedible. A really awful flight and worth looking at alternatives if you need to fly this route in the near future.
| Aircraft | A340-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Abu Dhabi to London |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"ditch this non responsive airline"
Keiran Coulton (United States)
✅ Trip Verified | Gatwick to Orlando. Stains on the seat, cotton buds in the seat well. Disgusting and had to force them to clean. No entertainment on board, it was not functional. Internet available at three times Emirates price and twice AA flight and speed that won’t achieve streaming. When I complained to BA they told me I couldn’t communicate with the CEO but I could connect with their customer relations. I have been Gold on BA for thirty years and it’s time to ditch this
non responsive airline.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Gatwick to Orlando |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"absolutely great"
Steven Hodgson (United Kingdom)
✅ Trip Verified | Newcastle to Las Vegas via London. Both my flights were great, on time and the food was good on the flight to London, and a nice bottle of champagne as well. My long haul flight was also good, aircraft was 20yrs old but clean, cabin crew were very nice, friendly and efficient, my pre ordered meal was absolutely fantastic, the only complaint I can have is the in flight entertainment needs to be improved, ie, try showing some classic British comedy programmes instead of the unfunny modern stuff, and also include some good classic rock music that people have actually heard of, apart from that, absolutely great, well recommended.
| Aircraft | A319 / Boeing 747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Newcastle to Las Vegas via London |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"restored my faith in BA"
Christopher Rainbow (United Kingdom)
✅ Trip Verified | While it is still fresh in my mind, I’d like to commend the hard working crew of my BA flight from St.Petersburg to London Heathrow on 23rd October 2018. The check-in staff were very professional and helpful and assisted me with a query. Boarding was operated remarkably efficiently and in a precise and orderly manner. The cabin crew were welcoming and very professional in their appearance and demeanor too. The cabin was spotlessly clean and the flight departed on time and arrived slightly early. The captain was informative. My only gripe was the lack of a route map on this flight and the M&S buy on board option was a bit tedious. Disembarkation was equally well managed and passengers were fare welled in a courteous and sincere way. This flight has restored my faith in BA. Well done to the superb crew!
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | St Petersburg to London |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I was disappointed"
56 reviews Miguel Galeno (United States)
✅ Trip Verified | London to Philadelphia. I upgraded from coach to business for almost $900 because I wanted to experience BA’s business class in the Boeing 787, but I was disappointed. While the aircraft was new, the staff really could have cared less about the business guests. 2-3-2 in business with some seats facing the cockpit and others the tail. BA lost me as a traveler because the crew although polite, service wise was lacking. Pre-flight they offer you a beverage, I asked for rose champagne and I was told “I guess I have to go find a bottle and open one”. In my previous business class experiences there are beverages served every 2 hours, not on this almost 8 hour flight. I was served my main meal almost 2.5 hours after takeoff. You get one full hot meal and a snack one hour and a half before landing. You also get an initial beverage and then the next time a beverage is offered is 1.5 hours before landing. If you ask for anything else to drink in between you have to go into the galley. Yes they have the menu, linen, silverware and glass but you feel like they just have to do this for you and not like they want to do this for you. Because of the extra seat they cram into business now they are all very narrow and really uncomfortable. There was virtually no storage other than a small laptop droor and that’s it. I have to say the entertainment options were very good and there was no Wi-Fi on this flight. You get a pillow, duvet and blanket and a decent amenity kit. BA has the new planes, and decent business amenities however they lost me in the service. I will not pay to upgrade to business on BA and will avoid flying with them if I have another option. They need to improve when it comes to inflight experiences and treatment specially for their business class travelers.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Philadelphia |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Good improvement"
18 reviews Robert Watson (Spain)
✅ Trip Verified | Madrid to London. Good improvement. This BA club Europe flight was on a B777 so seats were flat beds. BA have updated their menus so instead of serving a sandwich they offered a full meal service. Three choices of main and food was good quality. Good BA listened to feedback. They were as always let down by their Iberia partners in that their Madrid business lounge was abysmal as usual. With no toilets available and the lone tortilla as the unique culinary offering along with dirty tables
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Madrid to London |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Flight was uneventful"
34 reviews C Hoffmann (Germany)
✅ Trip Verified | London to Munich. The ground staff were very friendly and the plane was clean. Once boarding was completed we were informed that due to issues with the tower the flight would be delayed by 40 minutes. They hadn't finished loading the baggage and this was clear from the view out of the window, where you could see bags still arriving and being loaded after our scheduled departure. Aircrew were functional but this must have been the last flight of the day and you noticed it. Flight was uneventful they had the flight tracking screen down for 30 minutes before they retracted. Other than being lied to as to the reason for the delay the flight offered the minimum required.
| Aircraft | A321 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Munich |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
