"an excellent flight"
31 reviews David Ellis (United Kingdom)
✅ Trip Verified | London to Johannesburg. Turning right to the first wing at T5 was a new experience for us. It was all pretty slick, although the guy at check-in wasn't exactly Mr Convivial. The Concorde Room was impressive, too - particularly the terrace with its quirky interior design, overlooking the main concourse. Boarding involved lining up according to group. This smacked a bit of low-cost airlines, but I guess that's necessary with all the passengers on a double-decker plane. The first cabin on the A380 is definitely more spacious than on a 747 and the 'suites' also had more room and extra storage space. The dividers seemed higher, too, giving better privacy. The fact that the cabin was only half full was another bonus. Cabin crew were friendly, attentive and thoroughly professional. Food was good, too, and demonstrated that airline food can be of restaurant quality if the cabin crew use reheating facilities properly. The wines on offer were a good selection, including the fabulous LPGS, and we enjoyed some wine tasting. Sleep quality was considerably better than Club World, although the cabin temperature was a little high. Overall, an excellent flight that fully met the brief of first class travel.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | London to Johannesburg |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Completely inadequate service"
C Beale (United Kingdom)
✅ Trip Verified | Having booked BA Business Class and paid extra for the seat selection on the Boeing 787, I was disappointed to have the flight re-scheduled. I rejected BA's offer of flying on Belgian Air and had to change my flight to get a different BA aircraft. When I booked in the window seat selections had been lost. My husband and I were forced to sit separately. At the booking in I was told that they could not find "proof" that I had paid for selected seats. I could not prove the payment because the booking number had changed with the new flights. Spooning with a stranger in the centre isle was not the trip I planned. On the return flight (again, sitting apart from my husband) my TV did not work. The staff could not have been nicer, but could not find an alternative seat. On return, BA customer complaints offered a £400 voucher on my next flight. Despite sending two detailed messages, I received the same response. Completely inadequate service by BA (not the flight attendants) in delivering the flights I paid for and dealing with the complaints.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Dubai |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the staff were very helpful"
S Kane (Canada)
✅ Trip Verified | Vancouver to London Heathrow. I chose to fly with them because I had been told they were good for families and as I was traveling with my 8 month old alone this was what I needed. The booking process was not smooth and very stressful, I have to call customer service multiple times and they need to improve their customer service call center. The 2 flights were great though, the staff both on the ground and in the air were very helpful and did everything they could to ensure I was doing ok. The crew came around often with drinks and the food was ok I was first given a cot for my baby. I originally wanted a one of the Britax seats they have but was talked out it saying my baby would be more comfortable in the cot, nope! He was too big and could not lie straight so I asked for it to be switched out and he was asleep with 15 minutes. All the toilets in economy were out of order at least 3 hours before we reached our destination so everyone had to used the business class toilets, I'm sure that was annoying for the people seated there and lines were constant.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Vancouver to London Heathrow |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was below standard"
J Masson (United States)
✅ Trip Verified | Boston to Nairobi via London. The only good thing was the new and clean looking plane for the first leg of the trip from Boston to Heathrow. The cabin crew service was below standard. I had a window seat and twice I was passed up and not offered anything to eat/drink while everyone around me was, simply because I was watching a movie. I noticed that if you didn't have eye contact with the attendant you were not offered anything. Airplane food is not exactly gourmet but BA food was so bland even the little I ate was only because I was hungry. The connecting flight from Heathrow to Nairobi was worse because the plane was the opposite of the one from Boston to Heathrow. It looked beat up and lacked even the basics like a USB port. Cabin crew service on this leg was below standard. I'm probably to blame because I overrated BA before flying with them but now I know better.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Boston to Nairobi via London |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"space around the seat is cramped"
B Worley (Switzerland)
✅ Trip Verified | Basel to San Fransisco via Heathrow. I'm convinced the quality has dropped considerably in the past several years. I booked World Traveller Plus or Premium Economy which costs appr. twice as much as economy. The flight to SFO was ok seat wise as the plane was an A380 and I has reserved an aisle seat. The food was disgusting for me, during the flight we were given a box with several pieces of junk food and shortly before landing given a piece of pizza. The choice of food leaves a lot to be desired. There were cold drinks offered regularly and you can go to the bulkhead to get extra if needed. We were offered maybe two hot drinks during the 12 hours on the plane (longer due to a delay leaving the UK). The flight back to the UK was worse since it was a Boeing 747 with the older bulkier seats. You couldn't even get to the remote control hidden in the inside of the seat and I'm not big. The recliner didn't work properly and the general space around the seat is cramped as the person next to me spilled over to my seat. I feel sorry for larger people. The food was just as bland and poor and barely any warm drinks. The staff seem challenged with certain situations. Next time I'm off to the US I will look for an alternative airline.
| Aircraft | Boeing 747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Basel to San Fransisco via Heathrow |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"forced me to check-in my suitcase"
J Barvele (France)
✅ Trip Verified | London to Lyon. The flight has 1h 30 delay for a flight duration of 1:30. Ground staff forced me to check-in my suitcase during boarding process due to lack of space in the plane and I got my suitcase damaged with 2 big cuts on the back. Then the customer service has been very useless. Such a very bad experience. I do not recommend flying with them.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Lyon |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"extremely nice and helpful "
T Neale (United States)
✅ Trip Verified | London to Boston. I was seated next to a customer who was needed an extra seat. The flight attendant was extremely nice and helpful and ensured I was comfortable throughout the flight. Superb Customer Service.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London to Boston |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"wonderful crew"
29 reviews A Marshall (Sweden)
✅ Trip Verified | Stockholm to London. Standard configuration on short haul European flights. Business class still 3 seats each side of the isle. Middle seat fitted with a tray. Had a wonderful crew with 2 super professional stewards in business. Drinks served with a smile and the food also. Food reminding of what was served in economy 10 years ago when there still was free there. The best part of the meal was the cheese and pudding.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Stockholm to London |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I’m sure it’s bad luck"
C Porter (Netherlands)
✅ Trip Verified | Amsterdam to London arrived 33 minutes late - three delays, taking off, landing, and getting the walkway to the airplane. This has happened twice this year. I fly KLM 90% of the time on this route and am delayed very rarely. I fly British on this route when it is significantly cheaper but am delayed. I’m sure it’s bad luck but if you do better than double the flight time you are having a good day.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Amsterdam to London |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"plane seating is worn out"
H Parker (United Kingdom)
✅ Trip Verified | Buenos Aires to London. We flew overnight Friday 9th November. The plane seating is worn out and uncomfortable, there were large numbers or Argentinian passengers on the plane yet I saw no staff that spoke Spanish. The chicken dinner was described as Curry but there was no sauce on it. The bread roll was stale and dessert stodgy, During the night no water was offered to me. It was not possible to charge electronic equipment, the seatback screens were small with a limited choice of entertainment.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Buenos Aires to London |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
