✅ Verified Review
| Venice to Gatwick. I am done with British Airways. It has the worst service and incredibly rude staff. We were supposed to fly back from Venice at 11.55 p.m on 10th July. The flight was delayed by an hour and a half. BA policy indicates that there will be no food vouchers or otherwise for flight delays of less than two hours. Fair enough. However, what this does not take into account is the timing of the flight or the airport. The only cafe at the VCE Airport available to customers after security was shutting at around 11.30pm. When I went to buy some water, the guy at the counter refused outright. Another lady had been there since 11 am (her flight earlier that day was delayed) and she went around the same time to redeem her food voucher. The guy shouted at her and called a guard on duty who was of no help and was incredibly rude. My partner tweeted about this to BA and there was no response from them at all although they were complimenting on someone's pics at the same time. We finally found a vending machine and there was no water there too. There was not one person from British Airways this whole time till 1am in the morning. As if this wasn't enough, when boarding started and we were showing our tickets, we were told that that was the priority boarding line and the one next to us was for regular joes like us. We were the tenth/twelfth people from the front in the queue and the other queue was moving parallel to us. There was no sign or announcement separating the two queues. Instead of politely mentioning that, this member of BA staff shouts at us for everyone to hear and asks us to go to the back of the line. By then the so-called priority boarding was over so both the queues were meant for everyone. When I mentioned this, she told me that I was cutting the queue and wasting her time. We just moved aside and waited for everyone else to board before we did. I am definitely never going to choose BA again.