✅ Trip Verified
| Bangkok to London Heathrow. Despite all the negative reviews I decided to fly with BA on my recent trip to Europe, on this route BA has a daylight flight (I can't stand midnight plus departure and night flight where you can't sleep anyway and arrive at your destination wasted), more luggage allowance in premium economy and they advertised what seemed to be a comfortable cabin and stylish service. The fare was also pretty good. In the end, I have to admit my mates were right, this was a let down all along. My issues were the following. I purchased a ticket in premium economy. The advertised seats on the BA Thailand website were reflecting the newer version, when in fact not one of the 777-200 which operates the LHR-BKK-LHR route have been refitted. The seat date from the early 2000's - almost two decades ago, and I had to pay 35 pounds each way to select my seat. Come on ! Yes I got my amenities kit, a better pillow British papers and pre-departures drinks, a full bar and plenty of drinks to keep me going for 12hr plus. But the seat is old, not that comfy, the IFE belongs to the late 90's and is a disgrace to the industry. Great sound, good headset but rubbish tiny screen with a poor picture quality. I spent 12hr looking at the ceiling as I could not see squat. The seat itself is way outdated and the cabin/seat were dirty. It was however A bit better out of LHR but still not that great. The meal service was not good out of BKK. Bar service did not have peanuts or savory snack - just a napkin. Main dish was ok, but appetizer and dessert a cheap joke. No cheese nor crackers. Not enough at all, you are left starving, and in economy it is even worst. I have to say it was better on the return leg and will give you more details in a bit. Cabin crew told me they just reverted to the old style as they have had way too many complaints and the J/C had a brand new a la carte service as well. Cabin crew operating both legs were great - professional, approachable and present in the cabin every 30mins with drinks. Out of LHR the main meal was this time pretty good, including cheese and crackers and a much better appetizer plus desert. The only false note was the meal pre-selection. You get served first as they do with special meals - but do not offer you any drinks. You have to wait for a very long time. By then my meal was cold and i sent it back. They did replace it right away, but this was clearly a waste of time. Pre-selecting your meal, means you are sure to get your choice of casserole and that you wish to be served at the same time then others so the bar is right behind and one can enjoy a glass of red with is steak. Pax with Special meals service can wait as the crew have way more to hand out and these veggies lovers often do not drink anyway. Other than that it was this time a decent meal. Having said that, there was no middle service, which meant 9 h between lunch and breakfast without even a snack. Not acceptable on such a long haul. Funny enough the BKK-LHR feature three meals so why not on the LHR-BKK leg ?. BA could be so much better. They have a great force but way too many cost cutting left and right - and should have upgraded all their fleet at least 5 years ago. It is clear to me the CEO is running BA to the ground and needs to get the sack by share holders sooner rather than later .