✅ Trip Verified
| This was a night flight New York JFK to London, so it was difficult to assess the service onboard, although what I experienced was certainly not bad. I think this was a very quiet flight, judging from the number of people around the gate, and there were only another 4-5 pax in First. But it's quite hard to tell when wrapped in the cocoons of the Concorde Room and First cabin. The former felt very exclusive but, as commented elsewhere, to the point of being fussy. It's irritating that they don't have any showers in the Concorde Room; I wasn't amused to check in at the Galleries (business) Lounge, be brusquely sent on to Concorde, only to have to return to Galeries upon learning that that were no showers in the former (it was 7pm, early August in NYC - of course I needed a shower!). Departures from NY were running around 3 hours late that evening due to weather, and we were warned about a 60 min taxi to the runway. But we were very well looked after at that point; the cabin wasn't secured until just before takeoff, and the boredom of the taxi was eased by multiple - and very welcome - top-ups of champagne, seved by various members of the crew. Likewise, all the perks of first class were there; I was addressed by name, the crew introduced themselves individually, dinner and drinks orders were taken, etc. All very courteous and professional. After such a long delay, I decided to have some more dinner as I was quite peckish; this came with some excellent wine, and was served promptly, so there was still plenty of time for sleep. But the soup was cold, and the main wouldn't have been out of place in business class. Moreover, it would have been nice if someone had mentioned that the BA arrivals lounge at LHR would be closing by the time our delayed flight reached its destination; had I known this, I would have had breakfast and a freshen up on the plane. A very annoying oversight that led to quite a lot of inconvenience (picture a spoilt guy trying to insert contact lenses in T5 arrivals toilets...perhaps you saw me?). The cabin layout and bed: well, it's easy to find details of this elsewhere online. But it's certainly nothing special for First Class. Overall, a very acceptable flight, but I felt that the overly-fussy service sometimes got in the way of the practicalities of a short overnight Atlantic crossing (where can I have a shower in the morning? Where will I be having breakfast?). I've had business class flights from other carriers that have absolutely nailed these aspects.