✅ Verified Review
| Toronto to Berlin via London on miles in a mix of classes. First class check in at Toronto was good with friendly staff. A fast priority security lane had me in the first lounge in 15 mins. Unfortunately first lounge was full (of gold card members) and so had to sit in the Biz lounge. Good menu to eat on the ground and decent selection of wine and beers. Fast boarding once it started and greeted at the door and taken to 2A. Excellent rose champagne served by friendly and professional crew. A weird but tasty starter of a cured / dried salmon followed by steak which was well cooked. Good cheeses and all courses selected were available. After some decent sleep, a fast breakfast served as late as possible ended a decent flight. T5 North lounge was packed with a 20 min wait for a shower which are now looking tatty and dirty. Decent breakfast selection of hot rolls, fruit, cereals etc. Quick board for the flight to Berlin. Ridiculous leg room -at 30 inches max. Very cramped. Don't like the table in the middle and several couples asked for them to be removed. An ok snack of cold meats though stingy portions. On time arrival and fast bags finished off a good and cramped outward leg. Returning to London in economy was possibly the worst short haul flight ever (including low cost airlines). A full A321 was cramped, insufficient bins (with one out of service) and the now infamous terrible leg room.(I understand this is to get even worse when BA moves to 180 pax on an A320 in line with charter and low cost carriers. Slow food and drink service with little take up. Some couldn't buy as no cash accepted. Not even juice, water and coffee offered for free. This penny pinching denying you even a glass of water makes the US and Canadian carriers look high class. The only saving grace were great crew who were embarrassed by the product they had to deliver. The whole plane looked fed up, subdued and just waiting for the hell to finish. Final leg to Toronto on a 777 included a bus mystery tour to a remote stand. Nice crew who were efficient and offered decent service. Poor lunch of roast chicken, weird mash and overcooked greens. Not Biz class food and pretty average. (more like economy food). Afternoon tea was fine, with a fast deplaning and bags. On the long haul legs, the IFE was identical to Christmas, poor choice, little new material - clearly even the IFE is now down graded. The biz class product - once cutting edge is in urgent need of a revamp if only to get rid of the 8 across and lack of privacy. How the mighty have fallen! Experiencing four classes on four legs, showed the gulf in all classes between BA and competitors on both short and long haul. The short haul legs to / from Berlin are worse than budget airlines where at least you know what you're getting and it's reflected in the fare and extras. With less leg room, fewer toilets, reduced quality and/or no refreshments, and a general downgrading of service, the only thing not reduced is the price. This suggests that the BA Exec and IAG only care about the bottom line and not the customer or reputation of a once world class airline. The only thing left to strip customers of is the Exec Club and Avios. It's only a matter of time before this final nail in the BA coffin hits the customer at which point - I'm off! Hello Star Alliance!