✅ Trip Verified
| Flew short haul business class with British Airways, Manchester - Gothenburg via London Heathrow. It's a diffcult one to review, some aspects of the travel were excellent and others unacceptable. We used points to travel, so what we paid was fine, though would never pay a full BA business short haul fee. We have family in Sweden so took 70kgs (gifts etc) of luggage with us for our four night trip. Check-in was fine both ends, all fights on-time (just about) and no luggage issues, a positive. The staff were friendly though clearly demoralised and actively encouraged to email/publish our concerns. We had a mixture of fortunes with the catering MAN-LHR, nice cold meat platter (30 min flight). LHR-GOT three dried up finger sandwiches, no alternative offered, were told could not take from the M&S menu in economy either. One reason for this, because we ordered an asian veg meal once years ago and apparently this stays on the system. I was told to change my profile details on BA site - once home I looked it clearly says meal options - none, i.e. no special menu (confusing to say the least). Thus the catering became an issue on the remaining three flights. We were told in economy you had to purchase everything, even water, however if in an emergency tap water could be provided - so much for a full-service airline! Any newspapers also gone from business class. On LHR-GOT route there was no divide put up between business and economy, so a 'free for all' to the front toilet. Leg room not great, even fully paying business class passengers have to purchase a seat (more than 24h) in advance (£21 for the frist row and £18 for the rest), which is ridiculous if you had paid £400 return. Lounges OK - preferred MAN to LHR (which is busy and looking worn already). The down-scaling of BA and the mix of pretending to be a full-service airline, but having budget airline ideals and practices is both confusing and not on. The FAs were a saving grace, though rest assured, they are not happy. We'll use up our existing points, though definiately not our airline of choice.