✅ Verified Review
| Lisbon to London Heathrow. Now that BA have started charging for all food and drink on short haul flights, they might as well rebrand to a budget airline. Over the last few years, leg room across European flights (business and economy class) has decreased, to the point where it now practically the same as any budget airline. That said, it is in practice worse than budget airlines, because at least the main budget carriers have done the decent thing of removing the seat recline button, eliminating further discomfort. Even without the seat in front reclined, anyone taller than 5' 8" will be packed in tightly on any European short-haul flight. The staff are friendly and polite. However, they are often struggling to pass through the whole economy cabin with drinks/food sales service, especially when the plane is full and the flight is under 2hours 30mins. This does not only result in thirsty / hungry customers, but also the almost permanent presence of the service trolleys in the aisle blocking access to the toilets. Business class (which I sometimes use) is offered a free meal and drinks, all of a reasonable quality. However, in terms of legroom / seat size there is no benefit compared to economy. The only reason I continue to fly BA is because I have fairly set routes and BA generally fly at times which suit me. Otherwise, I get little in the way of added value. The benefits of Avios points and moving up membership tiers are hardly worth it (in monetary terms), particularly if one mostly flies within Europe. It is much cheaper to get a lounge membership (many are valid for most European - and beyond - airports), rather than remain loyal to BA these days. I have been flying with BA for well over a decade now, on a monthly basis. My sympathies go to the staff, because I fear cost-cutting will get them next, which will no doubt be to the detriment of the high standards the crews maintain to this day.