✅ Verified Review
| I flew from London Heathrow to Sofia and back. The plane on both flights was an Airbus 321 and I’d guess a young one judging by the freshness of the interior. I am 1.82m (6 feet) tall and found the leg room and seat width to be fine – I certainly didn’t feel cramped even in the centre seat. Both flights departed the gate on schedule (although actual take-off on the outbound flight was slightly delayed because of air traffic restrictions over Europe). The cabin crew on both legs were pleasant and courteous. On both flights, the captain kept us very well informed of our route and our progress. So far, top marks to British Airways but where they let themselves down is the shambles of a refreshment service. It might seem like a minor gripe but I do like the opportunity to get something to eat or drink on a flight even if I have to pay for it (which you do not on other legacy airlines like Lufthansa). The range and prices of food and drink on offer were comparable with low cost airlines I have flown with. But there the comparison ends because whilst I have always been served quickly (and sometimes twice) on short haul low-cost airlines, BA’s service is too slow and seems to run out of stock too. They also insist on card only transactions. I had the misfortune to be sitting toward the rear of the plane on both legs - and the A321 is a long plane. A single trolley started from the front, making ponderous progress towards me and even though the flight was two hours and forty minutes long, I only just managed to get a coffee and sandwich from a slightly harried flight attendant who by now had returned the trolley and was scuttling to and from the galley, squeezing past the long queue of passengers waiting for the lavatories. (The coffee, by the way, was excellent). The return flight was worse because the trolley made it two thirds down the aisle and was getting tantalisingly close to me before abruptly stopping and returning to the galley, leaving the remaining passengers unserved. In conclusion, clean plane, punctual service, pleasant cabin crew but awful refreshment service.