✅ Verified Review
| Bristol to Brussels. Unfortunately, I have to fly this route very frequently and if any alternatives would be within reach, I'd never choose to fly BMI out of my own free will. Knowing that the KLM flight to Amsterdam is less than half the price of that to Brussels, one would expect to get a half decent service in return, say a plane that leaves on time for example. Unfortunately, company policy at BMI is to offer poor service at a premium, and unfortunately company policy is also to have staff issue insincere apologies for "unfortunate coincidences" that can only be blamed on very poor management. Yesterday I had the pleasure of sitting through the ordeal again, and the plane was delayed for 2 hours, due to the pilot being "stuck in traffic" coming from London, which was further explained to be a consequence of bad weather the previous day. Nice try but how is that even relevant. Upside of running 2 hours late, one would expect that staff would have had plenty of time to prepare the cabin and solve all possible issues, but alas, unfortunately there was no catering onboard this service tonight, as a sign of their aptitude for crisis management, the airline had managed to scramble leftover sandwiches from other airlines and two bottles of water. Saving the best for last, the cabin attendant unfortunately also had to announce that something was not quite right with the heating system, causing the cabin temperature to be just over freezing point with vents blowing icy air into the cabin. For our comfort the captain generously decided to fly on to Brussels rather than return to Bristol. Of course he did, or they would have had to pay compensation to the passengers. Arriving at Brussels, the same sorry attendant had the final pleasure of announcing that all onwards connections had been missed and that passengers's journeys would be rerouted as soon as possible.