On 30 August 2012 my flight from Catania to Rome was scheduled for 9 am but delayed initially till 10.00am then two more times until 10.30 and again until 11am. Ground Staff provided no explanation and were totally unhelpful. Boarding the plane was a frustrating experience with only two buses provided to take the passengers out to the plane requiring four trips to move the passengers to the tarmac causing further delay when the flight finally opened. Once on board it took an inordinate amount of time to seat passengers due to the airline's unallocated seating policy as passengers were moved removed and moved again for o apparent reason. We eventually took off at 11.25 arriving in Rome too late to catch connecting flights to England. All in all a very negative frustrating and unsatisfactory experience and one which will ensure I never fly Blu express ever again. Whatever value for money offered by low cost fares is more than offset in inconvenience and not getting to your destination on time.