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Blu-express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 14 reviews
4/10
No Skytrax Rating
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1/10

"Horrendous experience"

(United States)

Verified Review | Milan Bergamo to Tirana. Flight delayed 3 times, waiting 3.5 hrs with no information from airline or airport staff. Even one announcement to confirm that our flight will actually happen would be better than sitting in a tiny terminal with one bathroom and a small food kiosk for hours. We're not able to leave the terminal. We're basically stranded with no plan. Horrendous experience. Will never fly with this airline.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBGY to TIA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"no assistance, no information"

(Italy)

Verified Review | Heraklion to Milan Bergamo. Flight almost 4hrs late, no assistance, no information. Horrendous experience and no one from Blu-express is showing up! Stuck in the airport and no clue what we'll be doing when arrived at destination since all transports will be over by that time.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHER to BGY
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"with little leg room"

(Italy)

Milano to Havana with blu-express, part of Blue Panorama Airlines. Very old aircraft with little leg room and bad service. We asked for a place closest to the front and they put us in exactly in the last seat (we were among the first to check in) with a very bad smell of toilet since the very beginning of the flight. Other side effects : no storage for hand luggage as it is all occupied for the safety equipment. The staff were unfriendly and unpleasant.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMXP to HAV
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

Blu-express customer review

(Italy)

Flight from Rome to Turin the plane was old but very clean the hostesses were all very friendly. It's better than other low cost airlines because they let you bring both a trolley and a small handbag in the cabin while on other low cost such as Ryanair that isn't allowed.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Blu-express customer review

(Australia)

On 30 August 2012 my flight from Catania to Rome was scheduled for 9 am but delayed initially till 10.00am then two more times until 10.30 and again until 11am. Ground Staff provided no explanation and were totally unhelpful. Boarding the plane was a frustrating experience with only two buses provided to take the passengers out to the plane requiring four trips to move the passengers to the tarmac causing further delay when the flight finally opened. Once on board it took an inordinate amount of time to seat passengers due to the airline's unallocated seating policy as passengers were moved removed and moved again for o apparent reason. We eventually took off at 11.25 arriving in Rome too late to catch connecting flights to England. All in all a very negative frustrating and unsatisfactory experience and one which will ensure I never fly Blu express ever again. Whatever value for money offered by low cost fares is more than offset in inconvenience and not getting to your destination on time.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Blu-express customer review

(United States)

I flew them twice in May between Rome and Catania Sicily. Flights were "nearly" on time and the cost was reasonable. Seats are standard for this class of aircraft (737) and acceptable for these short flights. I don't appreciate the "cattle car" boarding with no seats assigned. It makes for a longer and more difficult boarding than usual. I had a big problem on my last return flight CAT to ROM. This flight was the first of the 3 that would take me to SFO. The Blu-Express agent refused to check my bags through to my other flights. I had to claim bags in ROM and recheck them. Because Blu-Express was late arriving ROM I missed my flights to SFO.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Blu-express customer review

(Australia)

My Dad and I had a flight booked from Rome to Istanbul. It was supposed to be a 10.30am flight however at check-in the girl said there was a schedule change and was now a 3.30pm flight. This made our connection tight but still ok. In the afternoon at check-in we were told the flight was delayed a further 1.5 hrs. We had a 7.5 hr delay with no apologies. This also guaranteed we would miss our flights back to Australia. We booked another flight at our own expense to get us to Istanbul on time and Blu Air couldn't get our baggage off their flight in time. 2 hrs and no sign of the luggage so in the end we checked in to our other flight and fly home without our bags. Blu Air Express offered no help it was Turkish Airlines who explained we could claim the luggage back in Sydney.
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

Blu-express customer review

(France)

Last minute round from Nice to Rome. My departure flight was delayed 2.5 hrs with no information or an estimated departure time. On my return from Rome again we were over 2 hrs delayed with no information whatsoever standing in line at the empty boarding gate. Since the airline never updated we had no idea whether we could leave the gate to get refreshments. To add insult to injury the only company representative kept telling lies we were told several times that the plane was on the ground but since as the airport was busy there was no bus to pick us up. The price was only marginally lower than easyjet. I only took that flight because I could get to Rome earlier (supposedly).
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Blu-express customer review

(Canada)

Nice to Rome was only $89 CAD total compared to other airlines charging close to $400 per person for the same route. We did expect to be a baggage fee as they charge you $7 Euros per kg over 15kg but pleasantly surprised to only be charged an additional $49 Euros total. Plane clean staff were very nice. The reason everyone lines up 1 hour before the flight (we didn't figure this out until too late) is because seating is not assigned. That being said our seats were fine and flight was great. Only complaint was that the flight was 3 hours late in arriving. In their defence they had emailed our home email address a day or so before to notify us but we didn't have access to our home email so didn't find out until we arrived at the airport.
Cabin FlownBusiness Class
Value For Money 12345
yes
3/10

Blu-express customer review

MXP-SAW on an extremely old and very badly kept 737-400. Seats in terrible condition. Toilet too. Cabin crew were very friendly and accommodating.
no
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