Blue1

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 49 reviews
5/10
No Skytrax Rating
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7/10

Blue1 customer review

Review by (Estonia)

HEL-OSL. Check-in was rude and dismissive but otherwise the flight had very nice crew and the plane was spotless clean as well. BOB meal is cheaper on Blue1 than on SAS due to the currency and I found the quality to be rather reasonable as well. On-time departure and arrival in Oslo. Ticket price was great as usual.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Blue1 customer review

Review by (Finland)

HEL-BLQ-HEL. Check-in in Helsinki was awful. We already had the boarding passes printed but before proceeding to baggage drop we had to queue at the self service check-in kiosk for the baggage tags. So why do they have check-in online in first place? The queue for the baggage drop starts right next to the check-in kiosks the departure hall is very small and people were standing between the two queues. As a result many people ended up queuing in the wrong line and no-one from Blue1 did even notice what was going on. So a ten minutes operation lasted almost half an hour. On the other hand the plane was a new and shiny B717. Light coloured leather seats plenty of legroom compared to other regional airlines and friendly FA made the flight pleasant despite the clumsy start.
Cabin FlownEconomy
Value For Money 12345
yes
6/10

Blue1 customer review

Review by (Estonia)

HEL-ARN a very full flight operated by Golden Air for Blue1 (frequent airplane substitution). Economy Extra is at the back at the plane upon boarding. Seat comfort and space is poor even for Economy. I enjoyed the cheerful service and the nice fresh meal. Flight departed and arrived with a slight delay. This is nevertheless about the level of a competitor's regular Economy Class fare but priced a bit higher; the level of space especially is totally unacceptable for anything above LCC Economy.
Cabin FlownEconomy
Value For Money 12345
yes
6/10

Blue1 customer review

Review by (Estonia)

BLQ-HEL which they fly 2 weekly during the summer. A bit of a random route but the flight was full due to very cheap fares. I got in on an OW for $107 incl. all taxes. Flight departed about 35 minutes late and a little time was made up en route. Plane was spotless-clean with Blue1's new seats. Service was generally OK but everything is now for-purchase including soft drinks! Not sure how they can call themselves a full-service airline like that. Bologna is a disaster of an airport with the construction and there was only one agent for check-in for the entire flight and nothing for *G. Well for the price this can slide.
Cabin FlownEconomy
Value For Money 12345
yes
4/10

Blue1 customer review

Review by (United Kingdom)

Flew Stockholm to Helsinki. Booked a business class flight through Eurobonus miles to find that there is in fact no business class and was in fact in premium economy. The difference between this and economy on the 40 minute hop comprises a glass of wine or a beer. All pretty disappointing. The plane was on time I guess.
Cabin FlownEconomy
Value For Money 12345
no
8/10

Blue1 customer review

Review by (Finland)

ARN-HEL on the standard B717. Clean and airy cabin legroom fine for such a short hop. Coffee/tea served for free. Courteous FA's gave out a stuffed toy for the baby in our party and took extra care explaining how the infant's seatbelt worked. Bags were on the belt in minutes at HEL.
Cabin FlownEconomy
Value For Money 12345
yes
6/10

Blue1 customer review

Review by (Germany)

HEL-MUC on tired MD 87. Took the Internet upgrade opportunity for 4900€ to "Premium Economy". Worth it on ground service (Quick check-in Fast Track at Security) as Economy Pax had a long queue for both. The SAS Lounge in Helsinki very basic. Cabin crew friendly nice breakfast. However no English newspapers available and no comments at all to the flight from the cockpit! The price for the upgrade is ok as I had 2 rows for me alone - in contrary to the Economy cabin which was 95% full. Otherwise you are flying Low Cost with a high economy fare.
Cabin FlownPremium Economy
Value For Money 12345
no
6/10

Blue1 customer review

Review by (Sweden)

Short trip Arlanda to Helsinki. Very nice people working on board. Cold but nice meal nice experience.
Cabin FlownEconomy
Value For Money 12345
yes
6/10

Blue1 customer review

Review by (Estonia)

HEL-CPH-HEL. HEL-CPH on Avro RJ85 on-time both ways. Clean aircraft crew and service are nothing special but seats comfortable and spacious in the 3x2 configuration. CPH-HEL on B71 food for purchase in both directions drinks free. In general this is competitive to SAS on the same sector but definitely a low-cost feel without a particularly low-cost price.
Cabin FlownEconomy
Value For Money 12345
yes
3/10

Blue1 customer review

Review by (United Kingdom)

Premium cabin on new 717s provides access to seating in the front of the aircraft and a meal service. Value for money is okay - the fare and upgrade charge were significantly lower than for other full service airlines. If you are a Star Gold customer this is simply not worth it as you already have access to the SAS lounges. LHR-HEL breakfast was a plastic box no refinements and free water in addition to free tea/coffee provided in Economy. A very basic meal with a small portion of hot food. HEL-LHR was better with a hot meal and courteous crew keen to refill drinks. Other Star members on similar flight lengths (Turkish Aegean TAP) do a much better job. This is basic flying at the low cost end of the alliance. I have flown SAS Business/Economy Extra in the past and found service to be better the overwhelming impression is of plastic reduced cost and service stripped down to the bare minimum. The 717 is configured for 115 seats in 2x3 and not 120 seats as some have commented; there is no seatmap available anywhere. Star Gold customers are given preferential seating.
Cabin FlownBusiness Class
Value For Money 12345
no
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