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Blue Panorama Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 6 reviews
4/10
No Skytrax Rating
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1/10

"seating is uncomfortable"

(Italy)

Both inbound and outbound flights departed with over a 2 hour delay - outbound 3 hours of which 1 hour was on the tarmac. The planes (both) were filthy, the staff (all, bar none) were rude and unpleasant (I had asked how long it would take to refuel and the reply was "we don't know" in a tone of voice that suggested that I was out of order for asking). The food is abysmal (eat before you go or take your own). Seating is uncomfortable and airless. Inflight entertainment is practically zero. The best bit was when I was told I could not stretch my legs outside the toliet area when I went for a walk to the back to move a little and get some water. The hostess gave me the impression that I would set off the lifeboat or open the door. My understanding was simply that she wanted to make sure that the seat for the crew was free. All of the cabin crew were completely disinterested (you need to know where to get a blanket and get it yourself and if you're asleep or not looking at the right moment they won't give you anything to eat or drink). The outbound trip was so bad that we made sure to eat beforehand and rest sufficiently to be able to deal with the return trip from Havana (through Santiago de Cuba). All of this was not at a cheap price - you just get the cheap experience. Information is nil. You do not receive an email telling you that the flight is late, there is no indication online (we checked repeatedly before heading to the airport) and once at the airport, the boards tell you "estimated time" for departure only. If you're lucky you may find a ground crew member who can elaborate but don't hold your breath.
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteFCO to HAV
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"cabin crew friendly .. food always the same"

(Belgium)

This was my first time with Blue Panorama. Travelled in July from Milan Malpensa Airport and after a smooth flight landed on time in La Habana, Cuba. The food was ok although the steward told me that it's always same. The cabin crew was friendly and did everything to make the flight as enjoyable as possible. The only minus was that the entertainment system didn't work. I took a flight back on 3rd August. The food was indeed the same.
AircraftBoeing 767-300 ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMilano to Havana
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"Cabin crew friendly and professional"

(United Kingdom)

MXP-HAV return in Y class. Boeing 763ER was in good condition and quite confortable. I chose for "poltronissima air" that indicates the possibility to be assigned a seat in the emergency exit row larger than others by paying 50 € at check-in desk and overall was pretty good allowing me to stretch my legs. Cabin crew friendly and professional passing around with water trolleys through all the flight. Both flights arrived at destination before the time scheduled.
AircraftBoeing 763ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMilan to Havana
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"charter flight and everything went well"

(United Kingdom)

NAP-RMF round trip in August. It was a charter flight and everything went well with exception of long check-in queue before the return flight (but the Marsa Alam Airport is small). FA present during the flight meals served and eatable double drink and coffee or tea. Legroom was enough (for a charter flight) for a 3 hour trip. A stupid guy smoked in the lavatory during the outbound flight and FA upon being called reacted quickly to enforce the safety rules. Think the fleet age is not the best possible. I can't rate safety standards or maintenance quality.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNAP-RMF return
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"terrible service on ground and in the air"

(United Kingdom)

Flight to Cuba. This airline is simply a disaster. Terrible service both on the ground and in the air. Poor seats meal etc. It is considered as cheap airline - not just on the price but the entire service.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMilan to Havana
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"impressed by this Italian airline"

(United Kingdom)

From Milan MXP to Luxor Cairo on June 11. Positively impressed by this Italian airline. Clean aircraft good seating in a 737-400 and very elegant and friendly FA. Flight on time and although it was a charter flight snacks and drinks were served.
Cabin FlownEconomy Class
RouteMilan to Luxor
yes