"has been promising to refund us for flights they cancelled for a year now"
A Scott (United Kingdom)
Not Verified | This company has been promising to refund us for flights they cancelled for a year now! Every time we phone, it’s another month, another three months. Lately they haven’t even bothered giving us a timeline, they just say they don’t know when they will refund us. They have just received an emergency bail out from the EU. They are certainly not using the money to refund customers! We have asked to speak to a manager, but apparently they are “busy helping customers with real problems”.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bucharest to Liverpool |
Date Flown | April 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"you can’t get a refund"
Caren Pask (United Kingdom)
Not Verified | Liverpool to Bucharest. Don’t use Blue Air as you can’t get a refund. We have been trying since June. Emails are not replied to and there is no way to contact any one by phone. The voucher given is unusable.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Liverpool to Bucharest |
Date Flown | June 2020 |
Value For Money | 12345 |
Recommended | no |
"Covid regulations not being respected"
Laurentiu Szabo (Germany)
✅ Trip Verified | No possibility for online checkin, waiting time at the checkin counter minimum 1 hour. Covid regulations not being respected as can be seen in the picture. They have created a crowd of 300 people waiting in line in stead of allowing online checkin. I paid extra for "Priority", they don't have such a think at the counter. Terrible service!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Köln to Bucharest |
Date Flown | October 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I wish I had read the reviews before"
G Anton (United Kingdom)
Not Verified | Awful experience. I can't explain how angry I am. I paid nearly £500 for a comfort pack to fly with my wife and my little daughter. With this pack you should get a priority boarding, extra legroom seat 23kg baggage and 2 other bags on board and apart from the luggage, I haven't received any of the benefits I should have get so no priority boarding and no extra legroom seats for us. I've been in the queue with the baby for half an hour and nobody cared. Same awful experience on our return flight as well. Another awful experience was when I bought a flight for my family, I've been charged but I haven't received the flight confirmation and there is no way of reaching them on none of the 3 numbers given on their website, nor by email, nor by messenger or Instagram page. I'll never fly with them again even if I will need to pay more for a flight with another airline. Avoid at all cost. I wish I had read the reviews before.
Type Of Traveller | Family Leisure |
Seat Type | Premium Economy |
Route | Liverpool to Bucharest |
Date Flown | September 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"charged me 70 euro for a bag"
N Nakanou (Cyprus)
✅ Trip Verified | Bucharest to Larnaca. They charged me 70 euro for a bag. Because it was bigger than their size by 2 cm. Also, the personnel in gate control were very very rude.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bucharest to Larnaca |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"charged us 80€ for a bag"
Israel Danilov (Israel)
✅ Trip Verified | Bucharest to Tel Aviv. They charged us 80€ for a bag just because it was bigger than their size by 2 cm. Its the first time i saw something like this! Unbelievable! I dont recommend to any body this company.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bucharest to Tel Aviv |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"worst customer service ever"
C Raylan (Ireland)
✅ Trip Verified | Dublin to Bucharest. Flight was initially delayed by over 9 hours and caused us to miss out on one night at our hotel. By far the worst customer service ever. They charge a premium on calling them, view and ignore messages to their Facebook Messenger and do not adhere to their own time frames that they provide you. Would never fly with them again or recommend to anybody.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dublin to Bucharest |
Date Flown | September 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"70 euro for the little bags"
A Daleona (Romania)
✅ Trip Verified | Iasi to Munich, I had just hand luggage, just a rucksacks, to check-in everything was alright, they didn't said anything, like "hey the Rucksacks is to big or not good", then to the gates control everything was alright no one said anything. I was shocked when I saw that before boarding in the plane, the last control place with 30 Min before departure with a lot of people waiting they started measuring hand luggage. Is just funny, because are existing this type of baggage with a standard measure, exact with what the rules of the airplane line are asking for and this bags or not enough good to pass in this special support for baggage. Then we paid 70 euro for the little bags. Really disappointed.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Iasi to Munich |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"truly dreadful airline"
James Withey (United Kingdom)
Not Verified | Bucharest to Luton. A truly dreadful airline. I paid money for speedy boarding but there was no queuing system and no announcement. The company is now refusing to refund me for this as they say there was an announcement. Also, where my partner was sat in the front row he could not see the safety demonstration. Ground staff and stewards are rude. Planes are very old and the toilet door didn't work. Seats are so cramped you can barely move.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bucharest to Luton |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"ground staff is really rude"
K Jones (Ireland)
✅ Trip Verified | Cluj Napoca to Dublin. Blue air is a company which is just ripping off money of the passengers, they are changing their cabin bag allowance measure with -3cm so people who are having cabin approved bags can pay extra 70€. Most of the low cost airlines cabin bag measures are 55cmX40cmX23cm but Blue Air changed this to 55cmX40cmX20cm. So bare in mind this whenever you are purchasing a blue air light tickets thinking how much you will save maybe you will end up spending more. Also ground staff is really rude they are just asking for money and telling passengers to make a complain on the website. I guess it’s not the best marketing strategy.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cluj Napoca to Dublin |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |