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Biman Bangladesh Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 54 reviews
6/10
2 star Skytrax Rating
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8/10

"happy to fly with Biman"

(Bangladesh)

Verified Review | Dhaka to Rakshahi, the flight was on time. The cabin crew were helpful specially for my kid. Food was nice. The ground staffs were also good at Rajshahi airport. The flight was before EID-UL-Azha. I am happy to fly with Biman, and the aircraft was also clean and fresh.
AircraftQ400
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDAC to RJH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"food was terrible"

(United Kingdom)

heathrow to Sylhet with Biman Bangladesh and without doubt one of the worst airlines I've experienced. PTV broken and asked 10 times for it to be fixed without any luck. Staff look like they would rather be doing something else rather than working. Food was terrible, served soft drinks in paper cups so you aren't able to ask for anything but water during non meal times. The return flight from Dhaka to Heathrow was just as bad if not worse, staff woke us to be served our food instead of just placing it on our tables like a normal airline would do. Truly terrible service. Shame it's the only airline to offer direct flights.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLHR to ZYL
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew always had a smile"

(Australia)

Flew Biman Bangladesh Airlines from Dhaka to London. Slow but friendly service, good food. Comfortable newish aircraft. Great value for money. Approximately 20 minutes delayed departure, but arrived on time. Facilities were clean and crew always had a smile. Would definitely fly again.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDAC to LHR
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"seats quite comfortable"

(Singapore)

Biman Bangladesh from Singapore to Chittagong via Dhaka. The flight to Dhaka was operated by Boeing 737. The aircraft was new, only a few weeks old, but I felt the seat pitch was short. IFE was reasonable. Meals could have been better. Check-in at Singapore was ok. Cabin crew was also ok. The baggage took a long long time to arrive at Dhaka. Dhaka to Chittagong operated by Boeing 777-300 was delayed by 3 hours. Quite frustrating wait at the domestic lounge, where the only snacks stall had run out of food. Had to go out of the terminal to get some food. However, the aircraft was quite good. Seats were quite comfortable.
AircraftBoeing 737 / 777
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSIN to CGP via DAC
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"courteous cabin crew"

(Bangladesh)

Dhaka to London return on Biman Bangladesh. Check in was very efficient. Good lounge at Dhaka Airport. IFE, food and beverage service was very good. Polite and courteous cabin crew. Check-in at LHR was also quick and efficient. Gulf Air lounge at LHR was not bad at all. Worth taking DAC-LHR direct flight in Business class. I plan to travel with Biman again.
AircraftBoeing 777-300
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteDAC to LHR
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a nice experience"

(Bangladesh)

A nice experience with Biman Bangladesh Airlines. The flight was on time and the plane was clean enough. No IFE system but enjoyed the travel as an inflight magazine was offered which was written in both Bengali and English. Staff were also nice. Food was good enough for a 40 minute flight. I also used Biman for my returning flight and that was also good apart from the flight being 15 minutes late.
AircraftDas 8 Q400
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDhaka to Kolkata
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Boeing 777-200 was so bad"

(United Kingdom)

Very disappointed with the Biman Bangladesh Airlines Boeing 777-200 it was so bad. It was like you go back to the 70's. I have travelled with Biman previously with the newer Boeing 777-300 and that was so much better experience. This experience was bad - seats were cramped zero entertainment and for 10 hours it was very painful not worth money you pay. Return trip was even worse as previously they kept you in hotel for one night in Dhaka, than fly next morning, but now you have to go Sylhet airport for 3am stop at Dhaka, wait there 4 or 5 hours than fly UK. When booking flights make sure you get Boeing 777-300. Only plus side 40 kg luggage
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon to Syhlet
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"would consider flying again"

(United Kingdom)

The planes used by Biman Bangladesh from London to Sylhet and return via Dhaka were clean and cabin in good condition. I believe the planes used for the journey were Boeing 777-300ER. The the Inflight Entertainment has a 12" screen, with Hollywood and Bollywood Movies, games, flight maps and other information. The seats in economy were comfortable and included foot rests and neck support, and the inflight magazine was also good. Food The food served was not to the standard of Emirates or other similar airlines, but still to a good standard. The food consisted of two main meals, cold drink and hot drink. Cabin crew were attentive and smiling and spoke fluent English. They cleared trays promptly and responded to requests promptly. They even brought my group of travellers masala (desi) tea's upon request. There is improvement needed in the way that they serve food. During the main meal serving times, there are 3 option ie Chicken, Lamb and Fish, however this is not advertised anywhere and nor is there a menu card offered, which is offered by other airlines. The only reason I found out was because I enquired about the options, otherwise cabin crew simply serve the dish they hold in their trolley! Also the juices served are not good quality and full of sugar. I would consider flying again with Biman, provided they are able to keep up the quality.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDhaka to London
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"provided good service"

(Bangladesh)

I flew with Biman last month from Kuala Lumpur to Dhaka. Food was good and warm. Juices, Cokes and Water were given frequently. IFE was also pretty good filled with Bangladeshi, Indian and Hollywood movies. Hostesses were smiling and provided good service. Seat was comfortable. Overall the whole thing was good up there.
AircraftBoeing 777-200ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Dhaka
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"there are still negatives with Biman"

(United Kingdom)

First flight with Biman Bangladesh Airlines after almost ten years of not flying with them due to terrible planes and flight scehdules. Check in at Heathrow was chaotic as there were many travellers with families and overweight luggage. Biman don't have their own lounge but use Gulf Air at Heathrow. worth paying 30 pound surcharge for some peace and relaxing. New plane had good seats and clean interior. Inflight entertainment is okay, not a great selection of movies of videos but sufficient. Meals were adequate though nothing special and certainly not on par with the Emirates or Qatar Airways. Biman seems to have made some improvements from what it was, but there are still negatives. Cabin crew really need to smile more and be friendly, they seem disengaged as if they don't like their jobs. Selection of soft drinks is very poor - asked for coke and not available, asked for pineapple juice again not available. They do not offer drinks during flights or pre take off. They don't provide hot towels and you have to ask for blankets.
AircraftB777 -300ER
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLondon to Sylhet
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
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