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Bhutan Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4 reviews
7/10
No Skytrax Rating
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1/10

"Bhutan experience turned bad"

(Singapore)

Verified Review | Today, I am flying out of Paro via Kolkata to Bangkok with another connecting flight 3 hours after landing with Bhutan airlines. Their flight is delayed by at least two hours without passengers being informed properly. No signboards, no announcements. Also as they know my connecting flight I did not get pro-actively informed. Asking myself and going up to the station manager no real support is offered, no reliable forecast for landing time in Bangkok is given. I have to short term re-book my connecting flight from Bangkok to Singapore. No responsibility taken for extra cost, a hotel in Bangkok or other additional expenses. Their excuse is weather in Kalkuta not allowing their plane to come to Paro. A wonderful Bhutan experience turned bad!
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RoutePBH to BKK via CCU
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

Bhutan Airlines customer review

(United States)

Flew Bangkok to Paro round-trip both flights via Calcutta. Outbound I was in Economy Plus and the legroom was excellent. The breakfast was well served hot and tasty-far more substantial that is offered on many other carriers. On the return I was upgraded to business and the leather seat was roomy and comfortable. The meal (lunch) was good but the performance of the crew was truly world-class. I have to say that I was very impressed by the professionalism and demeanour they displayed. In business one is given access to priority clearance in Bangkok which worked well but still a long wait for baggage-though mine was the first bag out. Excellent offering overall.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Bhutan Airlines customer review

(Bhutan)

PBH-CCU CCU-PBH Y class. Check in staff at Paro very helpful friendly smiling. Cabin crew similarly accommodating and friendly. Clean cabin decent space for Y class. Light refreshments and sandwiches (veg or non-veg) served on this short 50-minute segment. Every flight has been spot on time (or slightly early). Good announcements from cockpit to point out Himalayan peaks when near Paro. Competitive prices. A good alternative in/out of Bhutan from Drukair.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Bhutan Airlines customer review

(Bhutan)

BKK-PBH via CCU. Y class. Wet leased aircraft from Lithuania. Checked in just before closing the counter. Hassle free. On time departure. Full breakfast served on first sector and snake on short second segment. Crew efficient. Fares lower than competitor Druk Air.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes