Belavia

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 17 reviews
7/10
No Skytrax Rating
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6/10

Belavia customer review

Review by (Turkmenistan)

Belavia is one of the carrier 2 operators on this route. For 5kg of excess baggage I was not charged. Was a very old 737-500 with the smell of fuel and unwashed socks in the cabin. No leg room and uncomfortable seats. Crew talking and seemed very strict with no smiles.
AircraftBoeing 737-500
Type Of TravellerBusiness
Cabin FlownEconomy
RouteAshgabat to Minsk
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Belavia customer review

Review by (Ukraine)

Flight from Warsaw to Minsk was on time and uneventful. Transit at Minsk was impossible because the airport has no facilities to process transit passengers. All passengers with connecting flights were herded into a hot, stuffy room for an hour, until the man in a green uniform who had the key to the door to the main Minsk terminal decided to appear. By that time, most connecting flights had departed, including my flight to Kiev. Belavia staff tried hard, spoke little English, said I would have to sleep in the airport as my passport was ineligible for a transit visa on arrival, and travel on the morning flight to Kyiv 14 hours later. Nothing offered, not even a bottle of water for the inconvenience. To be fair it was the fact that Minsk airport does not work for transit passengers that was the issue, but Belavia must be aware of this and should not sell connecting flights. I am sure Belavia is fine for point to point travel, but it (and Minsk airport) is unable to cope with connecting flights.
Type Of TravellerBusiness
Cabin FlownEconomy
RouteWarsaw to Kiev via Minsk
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

Belavia customer review

Review by (United Kingdom)

Amsterdam - Minsk 23/07/2014 Minsk - Amsterdam 30/07/2014. Brand new Embraer 195 that was delivered in May 2014. Good seat pitch config 2-2. Flight packed but air hostess made everyone feel comfortable. Given a sandwich and a selection of soft drinks. Good value for money comfortable and enjoyable experience overall. Would even suggest it rivals Lufthansa and Austrian Airlines that fly to Minsk in terms of overall experience.
Cabin FlownEconomy
Value For Money 12345
yes
10/10

Belavia customer review

Review by (Cyprus)

I have been using Belavia airlines for almost nine years and I have never had any problems. Good service good flights always on time and most importantly staff were very kind and helpful. Representative at the airport always helping with a smile! I am recommending them for a safe and pleasant trip.
Cabin FlownEconomy
Value For Money 12345
yes
8/10

Belavia customer review

Review by (United Kingdom)

I have flown several times with Belavia from Moscow and London to Minsk and have been impressed on every occasion. They might not be cheap from London to Minsk but they are very competitive from Moscow to Minsk. Even better if you fly on their brand new Embraer aircraft which are going to replace the aged Boeing 737s. The staff are very courteous and efficient on every flight sweets are given before take-off and usually before landing food isn't fantastic but neither is easyJet's or BA's. I have flown with Western European airlines into Minsk and the prices are sometimes cheaper if there is a sale on otherwise Belavia offers good value for money Vs. time and hassle avoided from London Gatwick. From Moscow (DME) Belavia code-share with S7 so you will always fly Belavia from DME to MSQ.
Cabin FlownEconomy
Value For Money 12345
yes
9/10

Belavia customer review

Review by (Belarus)

I have flown Belavia to Prague several times. I'm pretty much satisfied. Organized check-in nice service onboard food is normal (not very tasty though). Newer airplanes are better (like smaller CRJ) some Boeings do look old and they are. Seats are comfortable enough. Captain updates you on fight conditions and timings several times during the flight and it's nice. Landings were pretty smooth.
Cabin FlownEconomy
Value For Money 12345
yes
5/10

Belavia customer review

Review by (Hungary)

MSQ-KGD-MSQ economy. Flights were around the New Year and usual for this route CRJ 100/200 were replaced with larger aircraft. Minsk-Kaliningrad with Tu154m. Cabin looked newer than expected and more comfortable although the cabin design was the lowest priority apparently. The crew were polite and very helpful the inflight service decent for the 50 min flight including cold drinks coffee tea and a small chocolate. Return flight was a packed and extremely shabby B737-300 with no leg room the crew very much inferior to the previous one - rude and inattentive. The web-site and on-line check in are functional the international airport Minsk 2 is horrible with no attempts from the staff to make things easier but this is not a major problem because it is empty.
Cabin FlownEconomy
Value For Money 12345
yes
9/10

Belavia customer review

Review by (Netherlands)

From Amsterdam to Minsk and back. Fly this flight every second week now for a year experienced only once a small delay of half an hour. The planes are good in wintertime they use a smaller new plane. Staff are friendly and helpful. Food is not too good. They fly only 5 times per week and in the middle of the day.
Cabin FlownEconomy
Value For Money 12345
yes
1/10

Belavia customer review

Review by (Israel)

24-08-2012 Tel Aviv to Minsk on Boeing 737-300. Aircraft is very old and passenger cabin was in awful condition. One toilet was closed with 3 red tapes and a second was dirty. Meals was good for this type of airline. 2-09-2012 Minsk to Tel Aviv on another Boeing 737-300. Aircraft was old but a passenger cabin in much better condition. Toilets clean. Service more quick and efficient.
Cabin FlownEconomy
Value For Money 12345
no
10/10

Belavia customer review

Review by (United Kingdom)

Everyone given boiled sweets as they boarded. Business class (from London Gatwick to Tel Aviv via Minsk - same price as British Airways or El Al economy). I was also offered a fruit juice or tea/coffee and given a thick blanket and decent-sized pillow. Every business class passenger had 3 seats to themselves and was allowed to lie across all 3. Dinner served on both flights with great portions! Meals served on white fabric tablecloth with fabric napkin and stainless steel cutlery and porcelain dishes. Both flight meals delicious. Service great. Staff spoke poor English on second flight but good detailed announcements and safety demonstrations in English on both flights. On second flight captain gave detailed info on flight route and stats as the flight progressed. First plane an ex-Xiamen Boeing 737-500 in excellent condition with radios at each seat where the ash-trays used to be. Second plane a 737-300. Transfer at Minsk fine as weather delayed the first flight a bus was chartered just for me (the only LGW-TLV passenger) to take me from the transfer desk to the next flight where I was allowed to the front of the queue as a business class passenger.
Cabin FlownBusiness Class
Value For Money 12345
yes
1 to 10 of 17 Reviews