Departed from Singapore and arrived in Beijing on 01 August 2015 at 1440hrs. To avoid missing the Beijing Capital Airlines flight as planned to depart at 2110hrs the same day, we went to the Information Counter at Beijing Capital International Airport to confirm the terminal for boarding. We were only aware and informed that the flight has been cancelled upon checking at the Information Counter. From the flight booking details, it was clearly stated one of my company’s contact number and email. However, the airline did not ensure that we were informed of the flight cancellation. After checking at the Information Counter, a phone call was made to Beijing Capital Airlines to re-confirm the cancellation of the flight and to find out why we were not being informed. No answer was given. In view of our original arrangement in Hulunbuir, we also check with the Beijing Capital Airlines on the next earliest available flight to Hailar. However, all flights to Hailar was fully booked due to peak season. And we were informed by the airline that the earliest available flight was on 05 August which affected our original plan greatly. To minimize the delay to Hulunbuir, we have no choice but to source for alternative flight from another airline, having the earliest available flight on 04 August. According to our conversation with Beijing Capital Airlines's operator, the airline was able to refund our tickets. After made a request of the Flight Delayed Certificate and ultimately we received it after we come back from our trip. Reason stated in their certificate is cancelled due to aircraft adjustment. We were required to write-in to request to claim of our refund and follow-up by some other procedures. However until to-date, we are yet to received a reply from the airline. We find no other way to make our request and was like being ignored. No follow-up action by the airline. I hope someone able to assist on the matters.
|Beijing to Hailar|