Batik Air

✅ Trip Verified | Bogus flights at lower fares are put in place to lure customers. These flights get cancelled or rescheduled at the last moment, forcing passengers to choose alternate flight arrangements from the same airline. Despite paying for extras (meals, comfy kits) - airline staff is reluctant to provide the same. They either give only after multiple requests or simply refuse and ask customers to follow up with the customer care team for a refund (which is another headache).Inferior flight conditions, not a single screen in economy class is working. Surprisingly, we have to prove that the airline has damaged our bag. None of the airline staff noticed that. Further, it's made impossible for customers to claim by asking for unnecessary documentation or reports, which no one knows where to obtain from.

✅ Trip Verified | It was a nightmare since I booked a Batik Airline ticket. Series of events. 1) I booked a ticket from Auckland to Kuala Lumpur to New Delhi, India for my 67 years old Mother-in-law and disabled sister-in-law. I intentionally avoided booking flight transiting from Australia to avoid any hassle (past experience relating to the transit visa and not getting wheelchair for elderly and disabled person). 2) After some time I got an email notifying that flight has changed from 29/11 to 30/11 and another stop Perth was added. 3) I called Batik customer care (the representative on call was too rude and unprofessional) and booking agent (Go to Gate) but ended up being a ball passed from one corner to another one. I was informed by Batik that all the Batik flights are routed from Australia and the booking agent hasn't provided the clear information on their website. Really! Forcefully, I had to apply transit visa for both the passengers. 4) In the meanwhile, I called the airlines again to secure the wheelchair assistance for 67 years old Mother-in-law having knee issues and for disabled sister-in-law, during that call I wasn't told that wheelchair assistance is a paid service with Batik. 5) On the travel date we reached to the counter to get the wheelchair assistance, but we were bluntly told to pay $90 PP to get the wheelchair (I heard this first time that wheelchair assistance is payable) otherwise passengers will have to walk by themselves. I ended up paying $180/- at the counter but wheelchair was provided only at Auckland airport, my mother-in-law and disabled sister-in-law had to struggle and walk in Perth, Kuala Lumpur and in New Delhi. I didn't get the service which I paid for. My mother-in-law’s knee is swollen due to all these hardships, and she is under doctors’ observation for last 3 days. 6) I was told by Batik representative on call that the passengers would not need to change the plane in Perth stopover (1.10 hrs only), we got ourselves assured that there will not be any hassle for the passengers as the wheelchairs have been arranged. However, after plane landed in Perth, my mother-in-law asked for the wheelchair, but she was rudely told there is no wheelchair and upon insisting and notifying that we have already paid for the wheelchair, she was told to take the wheelchair, if needed and get to other gate after security clearance. An elderly and a disabled person didn’t get the required wheelchair assistance for such a short period of layover (1.10 hrs) and they had to push themselves hard to reach to boarding gate for flight to the Kuala Lumpur. 7) The worst thing ever, I paid for food while booking the tickets and the receipt clearly shows the meal charges, however, both the passengers were refused to serve even water saying you must pay for it! Could you imagine an international flight without food, they had to suffer for the whole flight duration. 8) After reaching to New Delhi, they were again told that there were only 6 people on airlines list to get wheelchair assistance and My mother-in-law and sister-in-law’s name wasn’t there. This is a clear case of gross negligence and deficiency in services on Batik Airlines part. I am badly disappointed about the rude behaviour of airline people, ignorance, non-sympathetic behaviour, and the hardship, mental trauma, inconvenience and the hunger they felt during this period is unforgivable.

✅ Trip Verified | Don't book this airline. We change our flight and paid which is normal. Then they change it back 1 week prior both flights were change. They don't have call centre for you to talk. They will ask you to email only. Both flights change back and they said its either you cancel your flight or refund. And refund will take months to get. Is that right? U pay for change flight and they will just change it back to the original flight with nothing. Then they change the flight going back to Melbourne as well. So you need to book additional hotel accomodation and take another leave and they wont care. Other airlines will compensate after 12 hours. This airline 24hours but nothing. My baggage was crushed on the flight so on next flight i asked the check in person if they can be more careful. He just smiled at me. That's it. No sorry. Or anything to assure you. Don't go to this airline. They will cancel ur flight anytime they want and wont care about your schedule.

✅ Trip Verified | Received notification that flight replacement and time change on 2:20pm but the flight was departed on 1pm. So missed the flight! Forced to bought new ticket.

✅ Trip Verified | Boarding process was terrible, it was a free for all. Once on board, FA's were nice and helpful. The seats were worn and the aircraft looked tired. The flight left on time and it was quite uneventful. Food and drinks need to be paid for, so two FA's were in charge of an economy cabin and took forever to make their was from the front down to the back were I was seated. The price of food was reasonable and I didn't buy a hot meal as the flight departed at 2355 but the food eaten by my neighbour looked and smelt very nice. The seats were cramped and legroom was awful if you're tall like me. We landed on time and out bags arrived without any fuss. I would fly them again if the price was right.

✅ Trip Verified | I used Batik for my business trip from Jakarta to Semarang and return. My client paid the ticket. I had bad experience which they change the schedule for almost 3 times (Ticket from Jakarta to Semarang). And the experience happened again with a delay. This caused me canceling an important meeting. Batik Air and lion group never care about their customers. The worst airline ever.

✅ Trip Verified | No customer support at all. Flight rescheduled by Batik Air with no explanation, no further information. Booked and confirmed flight Melbourne to Bangkok with a layover in Denpasar on Nov 25. This morning I got email from Batik Air that my flight Melbourne - Denpasar has been rescheduled from Nov 25 to Nov 26. No word about connecting flight Denpasar - Bangkok. I sent email to [email protected] and got rejected several times with the message "The group customer_care only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list." Even I registered my email and got booking confirmation on it, "my email is not on their list". Then I tried so called "24 hrs support whatsapp chat" and no one responded, no support whatsoever. Then I called their phones in Melbourne and Brisbane airports. The numbers are not in use, not surprise. So, there is no way I can check if I will have the connecting flight at all. Or this is their way to make customers buying another ticket. Batik Air, never again.

Not Verified | My tickets booked with Batik air were cancelled by the airline due to COVID 19 restrictions in 2021. However, after several follow ups via email and phone calls, I have have not received any refund till date. They are extremely unprofessional and do not care about customer service at all.

✅ Trip Verified | Our experience with Batik Air was terrible, and it left us deeply disappointed and hurt. The issues we faced haven't been fixed, and we're not sure who's responsible for treating us so badly during the flight. They didn't even apologize or say thanks, which was very rude. First, there was no warning about the flight delay, and we were left waiting in the boarding area without any information. The plane's air conditioning wasn't good, and it made the journey uncomfortable for our baby and us. To make things worse, they sprayed something unpleasant when we got off the plane. We can't find any way to talk to them or fix these problems. It's not just about getting money; we felt disrespected and taken for granted as passengers. When we wrote to Batik Air, they responded with generic sorry messages and flight rescheduling terms and conditions that didn't address our concerns. Our journey was supposed to be nice, but it turned into a nightmare. Originally, we planned to arrive in Bali at 11 am on October 8th, with a 3-hour flight, then a 2.30-hour layover in Kuala Lumpur, and finally a 1.30-hour flight to India. But Batik Air made us suffer for almost 20 hours, delaying our arrival in Chennai, India, until October 9th. This was the worst flight we've ever had, with long delays, poor communication, and not enough help for passengers.

✅ Trip Verified | Beware before booking! Hoping to get refund back! Last minute reschedule of flight by 1 day! October 2023 We were suppose to travel from BLR to KUL to DPS on 15th Oct 23:55PM IST. We got an email on 13th Oct 8:35 PM IST, that due to unavoidable reason, they are changing the flight date from 15th Oct to 16th Oct. I paid 7.5K extra to get baby bassinet and seats together on KUL to DPS flight separately. All the effort and planning is gone down the drain. We had to rebook new Singapore Airline so that our travel is not impacted due to this pathetic airline. They customer care seems so local as if this is getting run from a single room. They say they will email the e-ticket but then forget and then you to have call them and mail them multiple times to remind. Highly unprofessional. Just before the travel, we will be paying 3X to get on the right flight and also fighting with Batik Air to refund all our money. They caused us great inconvenience but I wonder if they will pay us anything. This all is done with a family traveler (1 infant and 5 year old) Pathetic Pathetic Pathetic Airline.