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Batik Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 7 reviews
6/10
No Skytrax Rating
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8/10

"maybe fly Batik Air again"

(Indonesia)

Verified Review | First time flying with Batik Air.The cabin crew was nice, but a passenger ask "Is this plane going to Ternate (TTE)?". The cabin crew said "Sorry, maybe you have entered the wrong plane." The cabin crew don't know if this plane heading to Makassar (UPG) with the transit passenger who going to Palu and Ternate. I explain where this plane going to the cabin crew. The cabin crew just said sorry. The in-flight entertainment was good, but maybe need to add more movies. The in-flight food was good and delicious. Next time, maybe will fly with Batik Air again.
AircraftA320-200
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteCGK to TTE via UPG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"not properly trained on hospitality"

(Indonesia)

Verified Review | Singapore to Jakarta. What kind of "full service" airline sells headsets for its own entertainment system? Then when I want to purchase the headset, the FA keep looking all around the plane for it. They only serve water, coffee or tea, no juices at all. The food was mediocre, nothing special. The FA were not properly trained on hospitality. Furthermore, the FA failed to provide custom and excise form that is mandatory for anyone coming to Indonesia.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSIN to CGK
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"a very pleasant experience"

(Australia)

Verified Review | First time for business class on Batik Air, from Jakarta to Padang. Was impressed with cleanliness of aircraft. While the lounge was not as plush as I expected, the legroom on the aircraft was excellent. We pushed back on time but were slightly delayed due to congestion at Jakarta airport. 10 mins late up in the air. We were greeted by two staff with hot towels and were offered a pre flight drink or juice. There were five of us in the business cabin. Three in my party. My daughter slept through an hour of the flight. Staff were attentive but not intrusive and were diligent. The quality of the meal was sufficient but I didn't like the tuna - real metal cutlery and crockery was also welcomed. Flight was smooth, ife screen large and clean. Overall a very pleasant experience, would fly again. No foot rest. No blanket. No music.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteCGK to PDG
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seats and legroom were comfortable"

(Indonesia)

Verified Review | Jakarta to Surabaya with Batik Air. It is a brand new A320 aircraft. Check in was fast and smooth, with 20kg baggage and we got the seat that we had check in earlier. Boarding was very early, before the boarding time. The cabin crew was very friendly and helpful. The seats and legroom were both comfortable. The plane was clean and tidy. The IFE system was responsive but it has not many updated movies, it was ok for us since it is only short flight, but it should have more content for the longer flight, During the flight I was offered a complimentary drink and some bread and snacks. We touched down 20 mins ahead of schedule. Overall, it is a very nice flight with Batik Air and will definitely fly with them again.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteCGK to SUB
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"will fly with them in future"

(Indonesia)

Verified Review | Kupang to Jakarta with Batik Air A320. The ticket price is very cheap and slightly above LCC in Indonesia. The plane was new with lots of leg room in economy class. Nice leather seats but they should provide better headrest for passengers to make the seat more comfortable. The food was quite nice. The staff on the ground and inside the plane were friendly, kind and well-dressed. The IFE is very responsive but it has limited content, maybe because Batik AIr operates mainly short flight. The flight was very on time with arrival around 30 minutes ahead of schedule time. Overall, I am more than satisfied with Batik Air and will fly with them in future.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKOE to CGK
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"flight attendants were very helpful"

(Singapore)

Verified Review | Flew from Kupang to Singapore via Jakarta with Batik Air. The aircraft's were very clean but the seat in economy class should have a headrest as it is uncomfortable for long flight. The IFE should have more option in movies as it is not very interesting for the movie that they offer. Despite that, the flight attendants were very helpful and always had smiles on their faces. The food was good for the both flight. The legroom for A320 is also very big. Overall, it is a nice trip to fly with Batik Air as it is affordable as the price is between low cost carrier and full service airlines.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteKOE to SIN via CGK
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"first and last time"

(Singapore)

Verified Review | Jakarta Halim Perdanakusuma to Lombok with Batik Air. Worst airline ever! Jakarta Soekarno and Jakarta Halim airport are situated 1 hour away although both are in Jakarta. So I departed from Soekarno to Halim to catch my flight to Lombok. Upon arrival, I was then informed there are no flights to Lombok from Halim. No emails regarding the change was received too. The staff tried to help but the most was a transfer back to Jakarta Soekarno and the earliest flight out. No hotel was offered. First and last time using Batik Air.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHLP to LOP
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no