✅ Trip Verified
| Denpasar to Perth. My friend and I flew with Batik Air from Perth (Dec 29, 17) to Bali return (9 Jan 18). The service going to Bali was dreadful. There were two stewards and consequently it took over two hours to get a meal (they only had one choice as they had run out of the second choice.) It was a tiny pile of spaghetti with three thumb size “meatballs” on top. Nothing else! It was 6pm when we left Perth. We asked for a cup of tea but they had ‘run out’ of milk. There were screens but we were not offered headsets! On our return flight, my friends suitcase had the zip ripped out when it was going through the X-ray machine in Bali and after much confusion and no solution from the staff at Batik Air in Bali, we had to carry it onto the aircraft and put it in the luggage compartment inside the plane. They confiscated all her toiletries because you are not allowed oversized creams etc inside the plane. This mishap caused the plane to leave about 30 minutes late. The steward made no attempt to show us where to sit so we just sat where there were empty seats. Once again, there were only two stewards (although on this flight the plane was not full). There was no safety demonstration from the staff and no checking of seat belts, upright seats or ensuring bags were secure. It was freezing and when I asked for a blanket, I was told they were only available to Business Class passengers, however after I insisted, she relented and gave me one. The food was once again, disgusting, and again, they had run out of milk. I asked for coke and when I took a sip, it was hot!! This from an airline that boasts ‘full service’ and for tickets we payed $700+ each for. I will never travel with Batik Air again and would never recommend them.