✅ Verified Review
| I have flown on Batik Air 3 times between Singapore and Jakarta. My experience on board their flights have always been pleasant. Cabin crew service was good, hot meals delicious, flight entertainment was up to date, and the plane was new. 2 days ago, I boarded Batik Air ID 7521 from Jakarta to Surabaya. As usual the cabin crew were ever courteous, pleasant and helpful. I have traveled on some of the major airlines for my work but this trip was even better. Not feeling that great after the long journey from hotel to airport and the long wait to board the plane in an airport that need a major renovation, I decided to head to the restroom to wash up before the plane takes off and there a cabin crew who not only ushered me from my seat but also opened the door of the restroom for me and checked on me when I was seated if I was feeling better. That little thought was the "wow" factor that sets Batik Air apart from most airlines in the region including some national airlines. The plane diverted back midway due to Surabaya runway being closed for repairs. The crew, both cockpit and cabin were very apologetic. I understood from the other cabin crews that they had been flying Jakarta-Solo-Surabaya-Jakarta earlier. That must have been tiring for them but they still put on a good show and the sincere smile they wore on their faces made the inconvenience most bearable especially with their hands clasp and apologizing to every passenger when they re-boarded the plane. With the fares and the commendable service they offer, I would give the national and budget airlines a skip. I strongly recommend any travelers travelling to and within Indonesia to give Batik Air a try if they have not been on one.