✅ Verified Review
| Jayapura to Jakarta via Makassar. I arrived in Sentani Airport on 21 Aug 2017 at 2.45 pm with no ticket. Approached ticketing service area and found a man sitting on Lion/Batik Air desk in front of a computer. I asked for available ticket to Jakarta for Batik Air flight at 5pm. The man said I need to go inside the check in area and pass through security and scanning and he told me to tell that no one is attending me here so I need to go inside. I thought, so weird. When inside, I went to their ticketing service and a lady who attend my request was very quick and professional and I got my ticket there after I need to go out again to go to ATM to pay her in cash because she can only accept one particular bank card. The plane was late to arrive in Sentani for about 20 minutes. The boarding process was smooth. The cabin looks new, nice leather seat, and I think a bit more spacious then Lion Air. The inflight entertainment screen was wide with responsive touch screen and easy to use. Short range of movie selection, lot more of Hindi/Tamil movie than I would have expected, and no music selection. Meal service is fine. The food is average to low. Only water, tea, or coffee. Landing and arrival was smooth. They took us on a bus to arrival Terminal 1C in Soekarno-Hatta Intl Airport. I was in confused that no sign of my flight in Baggage Claim Area. So I need to ask to one of the ground staff just to receive a non-caring answer as she just pass my question by calling out to another ground staff which apparently more knowledgeable of the baggage claim situation. I went to the designated carousel and it took ages for the carousel to start to get my luggage. I would recommend Batik Air but Lion Air group until now is still my last option for my flight.