Bangkok Airways

REP-BKK-REP. As the only carrier serving Siem Reap from Bangkok you don't have much choice. Service is an ATR72 or A320. The food is ok for such a short flight it's nice to have something to eat and drink. Beer is available so no complaints there! IFE depends on your aircraft but pretty basic. One important point I'd like to mention is that in certain airports there is a lounge for all passengers. One general lounge for economy and one of course for business. Not much mention is made for economy passengers but in here you get free food and drink wifi and a much more comfortable place to rest before (and after) your flight. For the short flight that this is approx. 1 hour what is provided is decent although a little over-priced.

Last week BKK-HKT-BKK. Both flights A320's in very nice condition. Departures and arrivals pretty much on the mark. FA's friendly and professional. And a meal on an hour long flight! This is a terrific regional airline and I hope they control their growth so they do not lose all the little things that make them unique. The airport lounges were a nice touch. Will continue to use whenever possible.

After a 5 month absence from Thailand I was curious to see if the PG service between CNX and BKK had any changes. There were and all positive. The quality and offerings of snacks have improved considerably. Lounge food is pretty much the same but the lounge is a real bonus and for economy passengers probably unique in the industry. FA's were efficient without going on a charm offensive. PG remains my choice of carrier on this route.

BKK-USM-BKK business. Flights were both good in A319s. Service was excellent menus were handed out and hot meals served on both flights - one afternoon one evening. Lounge at BKK is good and separate from the one for all also at Samui airport. Delay on return but information given and accepted. Flights are short but in that time they are able to impress one and genuinely enjoy the flight with them.

Bangkok- Chiang Mai return. Outbound on ageing A320. Aircraft interior worn out stained seat cushion but service very good. 45 minutes flight with 5 minutes late arrival tasty croissant sandwich served as breakfast special meal request delivered promptly. Return on Ex-Batavia Air A319 with Batavia's seat more cramped than other aircraft in PG fleet. Light dinner is ok but not impressive. Extra plus - PG always have a staff to sort baggage at carousel to avoid any possible damage.

BKK-CNX-BKK Nice airline with excellent service. The lounge for all was a nice place to wait and despite both sectors being under an hour a hearty snack and drinks were served on both legs. Crew was friendly and efficient and completely satisfied.

Phnom Penh-Bangkok regularly and the flight is rarely on time. Food is usual mediocre airline fodder. Usually there is a bus from the apron at BKK to and from the main terminal adding time to the journey. Having said that it's the best value compared to expensive Thai Air and tatty Air Asia planes.

Bangkok-Male. Check-in was easy boarding good food tasty. Cabin crew all looked cheerless. Smiles were only offered on disembarkation. Male-Bangkok - 3 loud and drunk German passengers howling with laughter and behaving like drunken schoolboys made this flight an unpleasant 4 hours. What made it far worse was the complete lack of control shown by the cabin crew who kept supplying beer to them right up to 20 minutes before landing. I will not be booking with Bangkok airways again.

Travelled from Phuket to Bangkok. Low rating on value for money due to the level of service compared to the price you pay with this airline compared to a low cost carrier like Air Asia. Seat comfort and food is average.

Bangalore-Bangkok-Bangalore and Siem Reap-Bangkok. Don't know what's so boutique about the airline. Flights were not on time food was mediocre and portions very small. Crew do not smile seats onboard were cramped - overall very disappointed with this airline.