Bangkok Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 409 reviews
8/10
4 star Skytrax Rating
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10/10

Bangkok Airways customer review

(Australia)

BKK-REP July 2012. Highly recommended. Efficient polite and friendly crew. Free food and drinks even though only short flight on an ATR.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(Canada)

I flew 3 times aboard Bangkok Airways during a recent trip to Thailand. I was very impressed by the quality of its service. The service aboard is good staff professional and polite. They provide us with a really good meal even on 1-hour flights and they have a lounge at BKK Airport for the customers in transit which was very appreciated when we were waiting between our interconnecting flights via Chiang Mai. There we could enjoy a complimentary buffet coffee juices and Internet. It was very pleasant! Our flights were always on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(Turkey)

We flew from Bangkok to Koh Samui and return. All flights were on time generous service on board for a one- hour flight. Outbound was an ATR which takes 20 minutes longer than the Airbus. Lounge access to economy passengers is a nice touch. Online check-in is a life saver since you can just use the luggage drop-off counter with fewer passengers queuing. Otherwise it might take at least half an hour due to the popularity of this route. Would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(Russian Federation)

We flew to Samui. The inflight experience and business-class seats were nothing was exceptional but lounges are very nice and accommodating both in Bangkok and Samui. On the return they changed the board and business-class cabin was cancelled. However at the check-in counter they sincerely apologized and paid us the difference between Business and Economy in cash as a goodwill. They still gave us an access to Business Lounge in Samui and sat us in the first row in Economy with extra space for legs.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(Thailand)

BKK- Koh Samui return. Outgoing flight a bit chaotic. Unusually long check-in line even for Internet bag drop counter. Boutique (economy class) lounge at BKK airport completely full during rush hour once we manage to find a seat the snacks and drinks are still very good and well stock. Onboard ATR 72 a bit old but fairly comfortable for 90 minutes flight. Light breakfast very tasty and adequate. Return flight brilliant. Samui airport lounge give the scenic panoramic runway view. Flight is again on ART 72 but look newer. Impressed by the dinner served for a short flight. Baggage claim very quick for both flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(United Kingdom)

Yet another CNX-BKK flight with an onward connection to Doha with QR. I had expected my bags to be tagged all the way through to my final destination but was very surprised to also get my onward boarding passes for my flights with QR. I use PG frequently and was surprised to find that the flight was about 1 hour late. A member of the PG staff personally spoke to every passenger with an onward connection to ensure that they still had enough time and he promised that we would be met on arrival at BKK. And indeed we were. The half dozen or so transiting passengers were put on in a minivan which took us to the security check thus avoiding a 3 mile hike. Reason for the delay? Late arrival of incoming aircraft. Once onboard there was little apology for the delay and still no reason given. Standard PG snack which is fine after an hour in their lounge at CNX airport. Thanks to the arrangements made for our arrival at BKK I still had plenty of time to board the ongoing flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(Thailand)

Flew Chiang Mai to BKK - and as usual everything excellent. Lounge at Chiang Mai well stocked and always replenished with snacks and drinks (non-alcoholic). Many copies of current magazines and WiFi connection. Light tasty meal offered on this one-hour flight. Cabin crew very friendly and co-operative. Boarding easy; deplaning ditto. Will always fly this airline even though it costs more than the largest budget carrier in Thailand. Getting luggage at Suvarnbhumi always takes time. This of course is not in the control of BKK Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Bangkok Airways customer review

(Cambodia)

REP-BKK-REP. As the only carrier serving Siem Reap from Bangkok you don't have much choice. Service is an ATR72 or A320. The food is ok for such a short flight it's nice to have something to eat and drink. Beer is available so no complaints there! IFE depends on your aircraft but pretty basic. One important point I'd like to mention is that in certain airports there is a lounge for all passengers. One general lounge for economy and one of course for business. Not much mention is made for economy passengers but in here you get free food and drink wifi and a much more comfortable place to rest before (and after) your flight. For the short flight that this is approx. 1 hour what is provided is decent although a little over-priced.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(United States)

Last week BKK-HKT-BKK. Both flights A320's in very nice condition. Departures and arrivals pretty much on the mark. FA's friendly and professional. And a meal on an hour long flight! This is a terrific regional airline and I hope they control their growth so they do not lose all the little things that make them unique. The airport lounges were a nice touch. Will continue to use whenever possible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(United Kingdom)

After a 5 month absence from Thailand I was curious to see if the PG service between CNX and BKK had any changes. There were and all positive. The quality and offerings of snacks have improved considerably. Lounge food is pretty much the same but the lounge is a real bonus and for economy passengers probably unique in the industry. FA's were efficient without going on a charm offensive. PG remains my choice of carrier on this route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes