Bangkok Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 409 reviews
8/10
4 star Skytrax Rating
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8/10

Bangkok Airways customer review

(Hong Kong)

Took round trip flight Koh Samui - Singapore. Very friendly service and smooth flight both ways.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Bangkok Airways customer review

(United Kingdom)

BKK to Siem Reap. A good service from onboard crew small snack and soft drinks offered. Whilst I used to recommend this airline they have become unacceptably expensive particularly where they have the monopoly of flights. I will try alternative and much cheaper options in future where available.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(Israel)

HKT-USM ATR 72 HS-PGK. Short flight 40 min. Plane was empty. Good seats as plane was empty had a row for myself. FA very professional. Food good as was cake and sandwich great on such a short flight. Captain kept us informed during some moderate turbulence. No IFE but not needed for such a short flight. Overall very satisfied and looking forward using them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Bangkok Airways customer review

(Canada)

We were given notice by email that our flights were being switched and therefore we would miss our connecting flight to Cambodia and get in a lot later than we had planned for. In the email we were told as a result we were being offered business class options. This in fact was not the case upon arrival to our connecting flight. I expressed my disappointment to Bangkok Airways. Long story short we had a 12 hour layover to our 15 hour flight back home. Initially Bangkok Airways had arranged for us to take advantage of the airport lounge at the Hong Kong Airport but to our surprise when we landed we were greeted by a nice gentleman who actually took us to the airport hotel. We were able to get a good night's rest instead of having to spend 12 hours at the airport before our 15 hour direct flight. We were also given a breakfast voucher. Overall we were very satisfied with how Bangkok Airways resolved this matter for us which started out as an inconvenience. The only other criticism I may have of the airline is that their light meals are not very good or appetizing. May times we did not eat our meal because it contained processed looking lunch meat. Other than that the flights are clean and the customer service with access to the lounge at the airports is a nice touch.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Bangkok Airways customer review

(United Kingdom)

Several hours delayed from Samui to Bangkok. Delay announced only after check in had elapsed. We believe they delayed us because flight wasn't full and they want to save fuel at passenger expense.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Bangkok Airways customer review

(Thailand)

Bangkok - Samui return. Always impressed with service. Outgoing flight - quick check in lounge with plenty of snacks drinks and comfortable seats. Aircraft is the Ex-Batavia air with poor seat pitch no entertainment screen but clean and well maintained delicious light breakfast served by friendly crew. Return flight horrible with very long check in queue. Notify Ground staff that we have done internet check in and they open a new counter for us to drop our bags. The flight operated with new international configuration A319 and was very comfortable. Cabin crew reassign our seat to emergency exit one which offer even better comfort. Good quality light dinner served. Baggage delivered in reasonable time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(Australia)

BKK-USM and UTP-USM on a recent holiday in April. Both flight were very good we have used PG many times and will continue to do so. We were connecting on a flight from China to USM through Bangkok and were very late as our arriving flight was delayed (on another carrier) the check in staff were helpful and we made the flight with 2 Minutes to spare.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(India)

Myself and my Wife were booked from Koh Samui- Bangkok on 31st March. We were to take AI-331 from BKK-Mumbai on same day. Due to technical reasons the PG-146 was delayed by over 3 hours. On arrival at BKK we were met by a Bangkok Airways representative who took us by car to the terminal to try to reach in time for the AI flight. However the AI counter was closed by the time we reached it. However Bangkok Airways could arrange for us to get seats (flight was full so we had to wait till the counter closed) on PG-733 to Mumbai. All the time the Bangkok Airways representative was with us. We appreciate all the help given to us by Bangkok Airway ground staff at Bangkok and have no hesitation in recommending the airline in spite of delayed flight from Koh-Samui.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(Australia)

HKT-USM. Quick check in was able to use their lounge in the Phuket airport it was nothing flash a few chairs and tables drinks cookies and free wifi but still unexpected and very welcomed. Short 45 min hop in an ATR 72 turboprop. Airplane looked a little dated but clean. Good communication from the pilots cabin crew friendly and very efficient. A food box was served which to my surprise contained a full meal which was very tasty. Smooth ride all the way and on time arrival. This airline exceeded my expectation would definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Bangkok Airways customer review

(Brazil)

BKK-Samui expensive as they have the monopoly on the route. Flight was comfortable I had great legroom and slept the entire flight didn't even eat the snack provided although my friend said it was great. Overall great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes