Bangkok Airways

BKK-Phuket. Checked in online and went straight to bag drop counter with no queue. Request seat change to emergency exit and got it with smile. My luggage was oversized and did not fit their normal carousel they try to assist me as best as they can and even dispatched a porter from the Business class desk to make sure I got everything right at oversize luggage delivery hall. Lounge and snack good as always. Nice service on board with professional crew light cold cut served with juice or soft drink. On time departure and arrival the only negative is the aircraft which most of their fleet will be in serious need of retrofit or complete renovation very soon.

Flew BKK-CNX jet-lagged with my sons and 5 hold-bags on 9th August. Check-in smooth the premium-desk called us over to help clear the economy-queue of 50-ish people. Boarding slightly-delayed due to late-arrival of incoming- aircraft. Plane spotless & staff friendly and welcoming meal on PG is the best on any Thai domestic-flights! Definitely our preferred carrier within Thailand!

Took 4 flights with this airline BKK-REP LPQ-USM-BKK. Inflight service is quite good with lots of smiles from crew who speak very good English. Repeatedly thanked for flying them and they did a great job. Served a full meal on each flight (45 min) which was impressive- even asked for red or white wine on LPQ-BKK sector. Where the airline gets minus points is the ground staff. Flight delayed 1 hour in LPQ- no announcement or explanation with 70 pax milling around in a small airport. On arrival into BKK to make tight connection to USM staff met pax at airplane door then said "Go to gait 3A" and disappeared. No info on where to go what to do in a large busy airport.

PG 746 DAC-BKK 26 MAY. PG 745 BKK-DAC 04 JUN. Flew with them last month. Aircraft was clean staff very friendly and food quite good. Will definitely fly with them again.

PG 274 12 July. Since Thai Airways delayed they changed our flight to be on time in BKK for connecting flight. Windows of aircraft very bad due to cleaning and polishing. Staff performance is very good Food was good. We would use this airline again.

I booked an award ticket BKK-PNH in business class. Very fast check in and fast track security and passport control. Blue Ribbon lounge in BKK offers different drinks and wine cold snacks and some hot food. Possibility to shower. On board there's no real business class. Bangkok Airways created Premiere Class on this route. That means the seats are the same as in economy but the middle seat serves as a small table. Very good food on this short flight. Easy immigration and luggage came fast. Conclusion: very good service. But their economy product is so good that it's difficult to beat it at a reasonable price. I would never pay for this ticket!

Bangkok - Koh Samui - Siem Reap - Bangkok. All flights on time and bags delivered quickly. Excellent cabin service and more than palatable snacks. Overall a great little airline.

I have flown many times with Bangkok Airways from Dhaka to Bangkok and Bangkok to other Thai cities. For the most part I enjoy the service i.e. friendly staff clean and well maintained aircraft food OK. However the legroom is not all that great and the on-board entertainment is woeful. Since I first started flying with Bangkok Airways back in late 2011 their prices have increased considerably such that the cost of a return ticket Dhaka to Bangkok is only slightly less than Thai Airways but with no Business Class far worse flight times and crap on- board entertainment. Their so-called 'lounges in Bangkok and Phuket are also not worth bothering with. The food is pretty ordinary the coffee bad no alcohol and quite dirty (e.g. stains all over the lounge chairs and carpet). Hence I have recently switched to Thai Airways.

I flew Chiang Mai-Bangkok return and had just had a shoulder operation. They were very attentive. They approached me to give me first boarding and put me in a row with no other passengers. They then offered me a wheelchair in Bangkok though I didn't need it. I was very touched by their attention.

BKK-USM-BKK. Flights left on time. Service very good. Lounges appreciated even for economy pax. Meal served on Samui flight not that good but this is according to individual taste. The return flight meal was the best I had on my trip even compared to the long haul flights I had - excellent! The airport at Samui is great and a new departure lounge is also very good. The service onboard was excellent and to be commended.