Bahamasair

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 30 reviews
3/10
2 star Skytrax Rating
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1/10

Bahamasair customer review

(United States)

My husband and I purchased a one way ticket on BahamasAir as we were returning on a friend's private plane. We arrived at the airport 2 hours prior to departure time and waited 1 hour 15 minutes to check in. Before we were issued our boarding passes (as there is no online or curbside checkin) we were informed that we must purchase a return ticket in order to be allowed on board. Not having any choice we purchased two refundable tickets at a cost of almost $600. We were informed that we can cancel the flight as soon as we land in the Bahamas and they would charge us a $15/ticket cancellation fee. Additionally our flight was an hour late with the board at the gate never indicating the time change. The crew on board gave us sporadic departure instructions - some after we were in the air (ie. turn off all electronic devices and my seat was broke! A couple of days into our vacation I spent a significant amount of time trying to call both the local and toll free number for BahamasAir. I kept getting disconnected or a fast busy tone - for two days straight. We finally went to the concierge of our hotel and pleaded for his assistance. He encountered the same problem but was finally able to reach the Customer Service Department. Once I got on the phone with the rep she tried to connect with the Reservations department and she could not get through as well. After explaining our situation they finally connected me with someone who was able to accept our cancellation (they did not even have a cancellation number to provide). Needless to say we lost a good 1/2 day of precious vacation time for which BahamasAir wants $30 in fees and 6-8 weeks to return our money. I read the complaints about BahamasAir before I booked. Since the main complaint was flights departing late but I figured a small delay would be no big deal since we weren't on a time schedule. I also like to give small businesses a chance when possible. We never imagined that this complaint would be nothing compared to everything else we experienced. On a positive note we all got to the Bahamas safely and they gave us a mint on our way out of the plane. I chalked this experience up to "lesson learned" - I just wanted to send out a warning to all of you out there considering this airline.
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

Bahamasair customer review

(United States)

Ft. Lauderdale to Nassau. Getting the ticket and checking the bag was a breeze the fun began while waiting for the flight I was chatting and wasn't paying attention to the time however others were. No one bothered to tell us the flight was delayed although on the screen checking in it advised it was going to be on time. We took off an hour late. Also on our return trip we were an hour late. Never again.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Bahamasair customer review

(United States)

I have never had a worse experience DCA to NAS. I purchased tickets through BA for a codeshare with USAir. Upon check in we were told that BA never transfered the ticket numbers to them and therefore they had no record of our reservations. There were 30 other travelers at the gate with BA tickets on this codeshare and all were told they had no reservations. We tried to call BA to rectify the situation only to have them cut us off 10 times. We never reached our destination we lost the money paid to our vacation rental and have yet to be refunded our airfare. No one in customer service cared one iota. Instead they blamed USair for the problem.
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

Bahamasair customer review

(Finland)

Miami-Nassau-Havana. Check in at Miami couldn't understand our tickets although I printed tickets that Bahamasair send to me. At the check-in in Miami they told us that we need to get off the plane before the connection flight and do the check-in again. When the plane took off we asked it from the crew and they said we couldn't do it again and we needed stay on the plane. When we arrived to Havana there was nice surprise for me. They had left my baggage to Miami! I wasn't the only unfortunate one they had left 18 baggage to Miami. I had to wait 4 days for my baggage and the airline didn't even send the baggage to me when it arrived to Havana. I had to pay taxi and go get it by myself from the airline. If you seek some email addresses from their website you see that there is none of them. They have just phone numbers so you have to call to them if you have any questions concerning your bookings or flights.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Bahamasair customer review

Miami-Nassau. In principle everything worked out fine. B737's are very old check in took enormously long time. Very strict on weight and size of carry-on baggage. Onboard the staff gave the clear message that they would really like to be somewhere else than on that aircraft. They were totally unmotivated and not offering service. Almost all the journey they were gathered in the aft galley eating. Otherwise the flight was nice with plenty of information from the flight deck.
no
2/10

Bahamasair customer review

NAS-GHB-NAS. I purchased my e-ticket online received receipt and e-ticket. Upon check-in at NAS the agent could not find a reservation for my partner and I. Fortunately there were two seats available and we were able to get the same fare. Apparently my credit card was never charged in the first place. How does something like this happen? And why wasn't I contacted? The flight going went on time and the crew were professional. On the return leg we arrived at the Governor's Harbour airport about 40 minutes prior to departure (mind you this is a tiny airport they don't even have a security check). We were immediately scolded and rushed and told that boarding was almost complete and we were "so lucky" to be getting on. The attitude of the workers was unbelievable here and left such a bad taste in our mouths. The flight took off about 30 minutes early and we ended up arriving in Nassau when the flight was supposed to be leaving Eleuthera. Never again.
no
3/10

Bahamasair customer review

I flew with Bahamasair from MIA to Long Island and back to Orlando. Despite the delays we were able to catch all our connecting flights and all the Bahamasair staff were nice and accomodating. Overall much much better than US airlines!
no
na

Bahamasair customer review

Our experience of Bahamasair was quite an adventure! We experienced delays going to and returning from the Bahamas. The airline has simply not learnt the concept of time! The inflight snacks were Ginger Ale and Peanuts (that's your lot) and the staff were kind enough to literally throw the peanuts at you! If you need to go to the toilet then make sure you go before boarding the plane as you will be faced with a leaning tower of full bin bags in the toilet. There is a total lack of consideration for people's luggage as a female passenger found out to her cost. When you complain to the airport authorities upon arrival you are told " Chill man you're in the Bahamas!" A great start to our honeymoon!
no
na

Bahamasair customer review

We were booked on a Bahamsair flight form George Town to Nassau the flight failed to turn up and we had to use another carrier. Had it not been for the kindness of the staff in Nassau we would have missed our flight to the UK. We are still trying to recover our ticket refund!! Never again!!
no
na

Bahamasair customer review

I am absolutely disgusted with the service of the national flag carrier - Bahamasair. It is totally ridiculous that we are since centuries saddled with the level of service or lack thereof in delivering passengers to their destinations in a timely manner. We have heard enough excuses. We believe that this national airline is a complete failure vis a vis customer service and delivering the difference. The only reason that Bahamasair still has passengers on the family island routes is because of the monopoly that exists there. I fell in a Bahamasair trap a few months ago when I had to go from Miami to Freeport. I was booked on a nonstop flight UP244. At the counter I was told than they would not have that service and I would have to go via Nassau - even if I would need 5 hours for this trip. Bahamasair can spoil your vacation even before you arrive at your destination. And what is the Bahamas government saying "t is better in the Bahamas". A well known investor has another marketing slogan for the Bahamas "Look at it but do not touch it!" I was glad to be able to catch a American Eagle flight same evening and a few minutes later only.
no
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