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Bahamasair

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 20 reviews
2/10
2 star Skytrax Rating
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1/10

"unconcerned about our comfort"

(United States)

West Palm Beach to Marsh Harbour with Bahamasair. 3.5 hour delay getting out of Marsh Harbor on Saturday. Had to rebook and pay up charge on connecting flights. Staff kept telling us flight had left Nassau to come to MH but flight aware showed it had not left. They left our luggage in the rain and were slow to respond to our pleas to get them out of the rain. Staff appeared totally unconcerned about our comfort, our luggage or communicating truthfully with us.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteWest Palm Beach to Marsh Harbour
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I would rather swim"

(Bahamas)

Another example why Bahamasair monopoly structure lead to high prices combined with bad service. Second flight. Second delay of hours without any information. Before I have to fly a third time with Bahamasair I would rather swim the 200 miles to Miami. Quicker.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteNassau to Fort Lauderdale
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

Bahamasair customer review

(Bahamas)

Fort Lauderdale to Nassau, Bahamas. The flight was smooth and the flight attendants were helpful and professional. The landing was smooth and nicely done.
AircraftBoeing 737-500
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteFort Lauderdale to Nassau
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Bahamasair customer review

(United States)

My girlfriend and I flew round trip from Nassau to Cuba. Our return home was delayed for three days due to incompetence and failure to follow up on promises. On the way back, the flight was oversold and we were bumped off in Havana. There was no call for volunteers and no consideration of priority for those with connecting flights in Nassau or nowhere else to go in Havana. According to local staff, this had never happened before and they were completely unprepared to deal with it. They were eventually coaxed into arranging a hotel and were great about it - very embarrassed that it had happened, etc. It still took around five hours of messing about in the airport, however. We had very little cash left (because we thought we were about to leave) and as US credit cards don't work in Cuba, we were pretty much stuck and were not even able to contact the other airline that was getting us home from Nassau. A VP from Bahamasair, got involved. He told us to ask for him when we got to Nassau and he would sort everything out. When we got there he was unavailable and neither he nor anyone else had done anything at all. As a result, we wasted most of the day in Nassau airport then got stuck for another night in Miami before finally making it home 3 days late. To add insult to injury, the complaint process is absurd. After more than four months, Bahamasair eventually offered us a pittance for compensation, in travel vouchers - which I am unlikely to use as I will not subject myself to their appalling service again. 1/10 rating may seem harsh as they did provide us with accommodation and (limited) meals for part of our delay. Also the people we actually dealt with face-to-face were great. However the utterly incompetent way they handled everything pretty much trumps any positive aspects.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHavana to Nasaau
Date FlownMarch 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
na

Bahamasair customer review

(United States)

I had a 9:10 flight out of Ft. Lauderdale FL to Nassau Bahamas on May 1 2013. The flight was 5 hours delayed without any explanation by the staff. In addition the attitudes of the personnel was unbelievable their apologies came only after it was mentioned that they did not apologize and when the flight finally was boarding they attempted to scold and belittle the passengers. On the returning flight the flight is still delayed. My flight was suppose to leave at 345 pm it is now 930pm I am still sitting in the airport with no idea when I will be leaving the Bahamas to get back to Florida. This is absolutely a night mare. Never again will I travel with Bahamas Air.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
9/10

Bahamasair customer review

(United States)

We had an excellent experience. The check-in was prompt and efficient in Fort Lauderdale and Freeport. The staff were professional and helpful. We felt the cost of the flights were high but they are usually cheaper than other airlines offering the same service.
Cabin FlownEconomy Class
Value For Money 12345
yes
1/10

Bahamasair customer review

(United States)

Scheduled to leave Orlando to Nassua at 12.30. The plane finally arrived and we took off 5 hours late. Wasted half a day of vacation time they gave no explanation except there was only one plane being used and it was running behind. They gave us food vouchers but did not offer any compensation. This was my first and last experience with them.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Bahamasair customer review

(United States)

My family and I were going from Nassau to Orlando we arrived 4 hrs early to the line out the door with people for the same flight as us. We stood in line for 4 hrs when we got to the front it took them 30 mins to check two bags. Thankfully security and customs were a breeze. Arrived at the gate to find out our flight was delayed 3.5 hrs. We boarded the plane which was very dirty as we were supposed to begin takeoff we had to stop and refuel the plane. Completely inefficient and I will not be travelling with them in the future.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Bahamasair customer review

(United States)

FLL-NAS-FLL and I found no problem with them aside from their ageing fleet of B737-200's. The flight attendants were very nice. Return flight was bumpy but decent.
Cabin FlownEconomy Class
Value For Money 12345
yes
1/10

Bahamasair customer review

(United States)

We were picked up in Miami over 1.5 hrs late. On way home we got to airport over 2 hrs ahead of time and waited for our flight. Flight listed as on time and they boarded us to leave on time but then had to sit in a very hot cabin for over 1hr because they were waiting for late comers to get through customs. This made us miss all our flights out of Miami and when I finally got to Dallas missed any chance of getting home.
Cabin FlownEconomy Class
Value For Money 12345
no
1 to 10 of 20 Reviews