BA CityFlyer

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 39 reviews
8/10
4 star Skytrax Rating
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10/10

BA CityFlyer customer review

Review by (Austria) 22nd June 2015

EDI-LCY on Embraer 190 operated by BA City Flyer in Economy – short domestic hop back to London City Airport. Flight departed on time but could not land at City due to high winds. Pilot tried twice but had to abort the landing and finally diverted to London Southend. During the whole time good information from the flight deck about what was going on. Once the plane landed in Southend, crew was well prepared giving out information during the disembarkation process about the options. Basically, passengers could use a coach to be organized by BA to LCY or people could opt to take public transport to London and have the costs reimbursed later. We opted for the Greater Anglia service to Liverpool Street Station which runs regularly and worked well for us. As for the regular service on board, full bar service and snacks were offered. FA’s were friendly. Service in Edinburgh was hassle free. We had no checked luggage and check in kiosks worked fine with no lines. Terraces Lounge in EDI was quite spacious and comfortable with some food and a nice selection of drinks. Excellent for a regional airport. Especially given the fact that the situation was weather related and clearly not BA’s fault, I felt that BA did everything possible to make the experience as hassle free as possible. Situations like these, when not everything goes as planned, tell a good airline apart from the rest. While the actual reclaiming process over BA’s website took longer and was less straightforward than expected, it finally worked and the difficulties involved were related BA’s procedures and information regarding requirements posted on the website. However, the agents worked with us to finish the claim and were actually helpful during the process . (Oneworld Sapphire)
AircraftEmbraer 190
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteEDI to LCY
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

Review by (United Kingdom) 12th June 2015

LCY-FRA on E190. Great aircraft for these short flights, 2x2 seating, plenty of room for carry on bags plus a beer and a snack. What's not to like. Flight on time.
AircraftE190
Type Of TravellerBusiness
Cabin FlownEconomy
RouteLCY-FRA
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

BA CityFlyer customer review

Review by (United Kingdom) 12th October 2014

RTM-LCY. The lunchtime flight departed Rotterdam precisely on time. The aircraft has 2x2 seating with sufficient underseat space for hand luggage and a table big enough to work on with a laptop. Although small the Embraer 170 aircraft newly deployed on this route feels agile spacious and comfortable. Despite rough weather on the approach into LCY the flight arrived ahead of schedule. Service on board was highly professional with all passengers receiving complimentary drinks and snacks. The RTM-LCY service is a great way to avoid the crowds and queues of Heathrow and Schiphol.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

BA CityFlyer customer review

Review by (United Kingdom) 9th September 2014

EDI-LCY on 31/08/14 and LCY-EDI on 03/09/14. The flights both ways on Embraer 190s were excellent but BA's customer service at LCY was less than impressive. There had been issues with low visibility at LCY on the morning of 03/09. After checking in at one of the machines I was walking past the BA customer service desk and noticed that two employees were sitting chatting to each other. I approached them and once they'd actually stopped chatting I asked if there was likely to be a delay to BA8716. Them: "What makes you think it might be delayed?" Me: "Well there were lots of inbound delays earlier today". Them: "Not got a clue". No I'm not making that up. As it turned out BA8716 left bang on time and I have no complaint on that score but being told that customer service "haven't a clue" about the departure time of a flight due out in a little over an hour really isn't good enough.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

Review by (United Kingdom) 1st September 2014

Used BA frequently to Frankfurt the last 6 months. Really friendly staff. Seats or OK given that I’m 6'7". Price is OK and it is value for money. Also travelling in an out of LCY rather than Heathrow is a bonus. No M25!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

Review by (United Kingdom) 4th June 2014

AMS-LCY on EMB190. These aircraft's are great for European flights 2x2 seating plenty of leg room. Good service beer and snack on 40 minute flight. London City is a breeze at Victoria station within 30 minutes of landing.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

Review by (United Kingdom) 1st June 2014

LCY-GLA/EDI-LCY - UK Domestic (there is one class only on UK Domestic flights). LCY is a favourite airport but having to tag your own bag before getting to the check in desk is annoying. Great smiling crews on both legs but the EDI crew were particularly very happy and jovial not bad considering it was a Sunday lunchtime flight down. Love the Embraer jets for the 2-2 seating which makes for a comfortable journey. On time departures and arrivals on both flights. Seating good and space adequate. Drinks and snacks ok but for the lunch time return it would have been nicer to have had a wrap or sandwich instead of just a small packet of crisps or cookies - although the Lilly O'Brien's chocolate shortbread was rather decadent! Well done BA!
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

BA CityFlyer customer review

Review by (United Kingdom) 28th May 2014

RTM-LCY. Short 40-minute flight in Saab 2000 turboprop operated by Eastern Airways. 1+2 seating with good seat pitch. Boarded by bus. In-flight service was to BA standard: full meal tray for Club pax drinks and snacks for Economy. No cabin separation. Limited bin space for bags but enough under-seat space. Only discernible non-BA feature was ban on mobiles throughout flight. Good value.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
6/10

BA CityFlyer customer review

Review by (United Kingdom) 14th January 2014

AGP to LCY one-way. I occasionally upgrade to Business Class to get lounge access and - most important for me - more space. The E190 which BA Cityflyer operates on this route has good seat pitch and comfortable seats but the 2x2 arrangement means that you'll be sitting next to someone on a busy flight which mine was (I was travelling alone). I have no complaints about the service and the food though I'd mention that I was the third person to be served the meal and the last person to have a choice. The lounge at Malaga is spacious and plenty to drink but little food. and the Wi-Fi didn't work. Not a bad experience overall but the lack of space in Business was a major disappointment and I won't be using again if travelling alone.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

BA CityFlyer customer review

Review by (United Kingdom) 25th October 2013

Flew on new BA route to Granada from LCY on 6 Sep. Appalling organisation at the check-in area. Total chaos. Stood in bag drop queue for solid 30 minutes. Slow security resulted in nearly missing flight despite being at airport well over an hour before departure.. Pouring with rain - no air bridge - we boarded plane to be told by pilot that the airport system to calculate weight of bags had failed and he was doing it manually. He was a bit concerned as we near our maximum weight. Hardly reassuring. Plane eventually took off 50 minutes late and faced strong head winds through France resulting in an hour's delay vs hour landing time. Crew made up for it by offering excellent service. Flight back much better - still an hour late but less people and totally relaxing. Inflight catering much better than LGW.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
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