Top 100 Airlines  

BA CityFlyer

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 43 reviews
8/10
4 star Skytrax Rating
Sort Reviews by :
Show
9/10

"flight was very slick"

(United Kingdom)

BA City Flyer is a slick operation out of London City, using the BA brand but often exceeding the general BA quality. My flight to Amsterdam was only 40 minutes long but they still managed to serve a hot breakfast to every passenger, including economy class. The business class breakfast was better than BA's usual standard (which is by no means bad). The operation of the flight was very slick, leaving dead on time despite starting boarding late and having to deal with getting a disabled passenger up the stairs into the plane. Landing in Schipol was a little early which was useful given how slow Schipol has become.
AircraftE190
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteLCY to AMS
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew were friendly and efficient"

(Switzerland)

London City to Glasgow, and a excellent flight overall. On time, easily dispatched from LCY, so much better than LHR. Plane was clean and comfortable and seemed pretty new. Crew were friendly and efficient. We arrived 10 minutes early and bags available quickly at Glasgow. All in, an excellent experience.
AircraftE190
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLCY to GLA
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"E190 jets are comfortable"

(United Kingdom)

Edinburgh to Amsterdam via London City, crew were friendly. Sadly the breakfast cut off had been passed so no hot BA breakfast, though I was able to grab some fruit and muesli in the Executive Lounge before boarding. LCY to AMS I was served the best meal I've experienced onboard : balsamic chicken with puy salad and figs. It did feel like a bit of a rush on such a short flight, but its hardly worth complaining. The E190 jets are comfortable. Same seats in business and economy, and large windows. So much better than the Airbus planes normally on British Airways flights. One downside is there is no BA lounge at LCY to wait in when transiting, so you have to make do with one of the cafes or the waiting areas.
AircraftE190
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteEDI to AMS via LCY
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"stress free experience"

(Spain)

BA Cityflyer from London City to Madrid. Stress free experience from online check-in to arrival. No departure or arrival delays, 15 minutes early landing at Madrid Barajas. Comfy seats, good complimentary sandwich and several drinks runs: we had a couple of wines each, bottled water and coffee. Very competent mixed British / Spanish cabin crew had a smile and a friendly word.
AircraftEmbraer 195
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLCY to MAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(United Kingdom)

This was one of my best flights, crew well dressed, engaging and went that extra mile for customer service. The aircraft is small, but you pay for the conscience of less than an hour from home to departure out of LCY. The food was tasty.
AircraftEmbraer 170
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteLCY to GVA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(Austria)

EDI-LCY on Embraer 190 operated by BA City Flyer in Economy – short domestic hop back to London City Airport. Flight departed on time but could not land at City due to high winds. Pilot tried twice but had to abort the landing and finally diverted to London Southend. During the whole time good information from the flight deck about what was going on. Once the plane landed in Southend, crew was well prepared giving out information during the disembarkation process about the options. Basically, passengers could use a coach to be organized by BA to LCY or people could opt to take public transport to London and have the costs reimbursed later. We opted for the Greater Anglia service to Liverpool Street Station which runs regularly and worked well for us. As for the regular service on board, full bar service and snacks were offered. FA’s were friendly. Service in Edinburgh was hassle free. We had no checked luggage and check in kiosks worked fine with no lines. Terraces Lounge in EDI was quite spacious and comfortable with some food and a nice selection of drinks. Excellent for a regional airport. Especially given the fact that the situation was weather related and clearly not BA’s fault, I felt that BA did everything possible to make the experience as hassle free as possible. Situations like these, when not everything goes as planned, tell a good airline apart from the rest. While the actual reclaiming process over BA’s website took longer and was less straightforward than expected, it finally worked and the difficulties involved were related BA’s procedures and information regarding requirements posted on the website. However, the agents worked with us to finish the claim and were actually helpful during the process . (Oneworld Sapphire)
AircraftEmbraer 190
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteEDI to LCY
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(United Kingdom)

LCY-FRA on E190. Great aircraft for these short flights, 2x2 seating, plenty of room for carry on bags plus a beer and a snack. What's not to like. Flight on time.
AircraftE190
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLCY-FRA
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

BA CityFlyer customer review

(United Kingdom)

RTM-LCY. The lunchtime flight departed Rotterdam precisely on time. The aircraft has 2x2 seating with sufficient underseat space for hand luggage and a table big enough to work on with a laptop. Although small the Embraer 170 aircraft newly deployed on this route feels agile spacious and comfortable. Despite rough weather on the approach into LCY the flight arrived ahead of schedule. Service on board was highly professional with all passengers receiving complimentary drinks and snacks. The RTM-LCY service is a great way to avoid the crowds and queues of Heathrow and Schiphol.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

BA CityFlyer customer review

(United Kingdom)

EDI-LCY on 31/08/14 and LCY-EDI on 03/09/14. The flights both ways on Embraer 190s were excellent but BA's customer service at LCY was less than impressive. There had been issues with low visibility at LCY on the morning of 03/09. After checking in at one of the machines I was walking past the BA customer service desk and noticed that two employees were sitting chatting to each other. I approached them and once they'd actually stopped chatting I asked if there was likely to be a delay to BA8716. Them: "What makes you think it might be delayed?" Me: "Well there were lots of inbound delays earlier today". Them: "Not got a clue". No I'm not making that up. As it turned out BA8716 left bang on time and I have no complaint on that score but being told that customer service "haven't a clue" about the departure time of a flight due out in a little over an hour really isn't good enough.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(United Kingdom)

Used BA frequently to Frankfurt the last 6 months. Really friendly staff. Seats or OK given that I’m 6'7". Price is OK and it is value for money. Also travelling in an out of LCY rather than Heathrow is a bonus. No M25!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1 to 10 of 43 Reviews