✅ Verified Review
| Flew with Azerbaijan Airlines from Moscow to Baku and continued to Tbilisi. I had high expectations based on previous reviews. They were all met and exceeded. I had to call to AZAL office in Moscow to sort out a problem, which was resolved quickly and friendly by AZAL. At Moscow Vnukovo airport check-in staff gave tips how to pack luggage to minimize the excess baggage fee by using "two/three items become one"-method in packing service. Ticket desk lady of AZAL taking the excess fee was also friendly. The cabin crew was great, well groomed and cheerful. All spoke Azeri, Russian and English. Seats in economy class were wide and comfortable, seat pitch great (I am 195 cm). Punctual departure. Inflight entertainment had common TV-screens and additional selection of music channels. Earphones were provided. I liked their service concept. Free delicious Azeri-style hot meals with spices, salad and dessert, and beverages. Cabin crew was generous, proactive and were present in the cabin. Because the flight was operated as "low-cost" brand (AZAL has not experienced real low-cost) passengers had opportunity to buy Azeri wines, spirits and snacks for low prices 1-2€. Luggage was on the belt when we came to arrival hall. Baku Heydar Aliev Airport is superb - facilities are great. I have never seen an airline having so many staff at the airport as AZAL. Again check-in lady advised how to make excess baggage fee less. Nice and cheap Azeri tea ceremony at airport café. Boarding 45 minutes before departure, aircraft again comfortable. In-flight service same - free meals and beverages.