Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 283 reviews
5/10
3 star Skytrax Rating
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10/10

Avianca customer review

(Colombia)

San Jose to Bogota on board an Airbus 320. Flight departed on time. I was impressed with Avianca because they offer a full lunch meal for a flight lasting only One hour and fifty minutes. Crew were very helpful with passengers and very professional in their work.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Avianca customer review

(United Kingdom)

This is the latest airline to offer domestic flights in Brazil. The fleet is modern. With A320 and A319 aircrafts. I flew from Sao Paulo to Natal and back both flights involving a change in Brasilia all 4 fights were full the seats were equipped with seat back video and a snack and drinks were offered on all sectors the cabin crew were very smart and professional and there was nothing to fault. All in all a good experience on a very well run airline which was a joy to fly forget TAM or GOL try Avianca if they fly where you want to go you will not be disappointed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Avianca customer review

(United States)

Waiting for AV 21 from JFK to BOG in the barely acceptable Swiss lounge AV is using at JFK. 3.5 hour delay. These things happen though this particular flight is late out of BOG 28 of 30 times (I tracked last month) and 12 out of 30 times so late that the return from New York has to be pushed back. AV personnel of course calls every delay an "unusual regrettable incident" but after a couple of years lies wear thin. Isn't it time that management create a schedule which can actually be completed? In the meantime I will take AA whenever I can. Better a predictable layover in MIA than AV's amateur act (not to speak of the consistently ghastly food on this run).
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Avianca customer review

(Australia)

Recently flew 4 flights with Avianca throughout Colombia (BOG/MED/CTG/BOG) and was a pleasant experience on every one. Check in was a breeze and all flights departed on time. Quite comfortable on board and staff were very accommodating. On one flight to Costa Rica I was delayed a day due to not having my yellow fever certificate with me. Check in staff at Cartagena were more than understanding and helpful of the situation. For the price I paid it's the best value airline I have flown. Other people have had problems accessing cheap flights with a foreign credit card but with a bit of research I found a way to access them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(Italy)

BOG to ADZ (San Andres Isla) on March 31st and back on April 4th: everything went smoothly flights on time operated by nice and new planes with comfortable seats and good service delivered with a smile. Both A320 had the personal TV screen which is not common on a less than 2hr flight and a good entertainment system (suffering some rebooting problems during the return flight). Tickets not very cheap though (USD 900 for two persons) but very close to the only two competitors available for this route (LAN and COPA). The only problem with Avianca national flights is the Puente Aereo terminal they use in Bogota kind of small and overcrowded building while the brand new international terminal (El Dorado) is a state of the art facility. Will surely consider to fly again with them in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(Spain)

18/3/2013 BCN-BOG-PEI. Easy check in at BCN airport smooth boarding and reasonable comfort seat on A330. Transfer in Bogota without complications to flight to Pereira on A321. All on time. Inflight entertainment is very good meals basic but okay. Friendly staff. 2/4/2013 PEI-BOG-MAD checked in too late to have baggage labelled to Madrid had to collect baggage in Bogota and check them in for flight to Madrid. To have this done you need to be there 3 hours before your flight leaves. Bogota is airport is very efficient checking in baggage was done quick. Worth doing this option as to wait for 3 hours on flight at Pereira airport. Flight to Madrid left and arrived on time. Good service will definitely fly Avianca again. Very good value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Avianca customer review

(Spain)

MAD-BOG business class. Cheaper than Iberia sometimes much cheaper. Overall not bad but certainly does not let you feel "special" as when flying with the Middle East companies. Food is good. Staff are kind but not attentive. Don't provide pyjamas. Food is served in trays and the table is not laid for you they will just give you a set of cutlery. Linen are cheap quality not sure if it is cotton. In the bathroom low quality paper towels. Toothbrush is in two pieces and is uncomfortable to hold. No razor nor shaving cream. Only a dozen films to choose from.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Avianca customer review

(Colombia)

Flew from Bogota to Neiva and the Fokker 50 turboprop-powered plane was noisy. The views of the Andes were excellent though. The drinks were good but the coffee was not very tasty which is odd for a Colombian airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Avianca customer review

(United States)

JFK to BOG on March 19th in Business class. Check in was quick however made to wait in a long line before being let into the dedicated business class line. Directed to the Swiss Airlines Lounge which is nice enough. Onboard everything was great. Flight attendants were nice and helpful. The toilets were clean and usable. Seat (1K) was comfortable enough but they should definitely have the option to lie flat for longer flights. Gave us amenity kits which contained L'Occitane products. One of the biggest selling points for Avianca is their Inflight Entertainment System. Served breakfast shortly after take off and it was rather good but afterwards flight attendants disappeared until one hour before landing. I would expect to be offered drinks or other services in between. Arrival had no issues and the new international terminal in Bogota has made a huge difference for international travelers since the building is comfortable making visitors feel welcome. Hopefully they will continue to improve their service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Avianca customer review

(Ecuador)

Mar 12 from UIO via BOG and MAD to ZRH in Economy. Flight from BOG to MAD was on AV 26 with an Airbus 330-200. My aisle seat was very comfortable and fortunately I brought my own entertainment for the flight because in-flight entertainment from Avianca is very basic. The worst was the service and the quality and quantity of the food. The stewards were never seen in the cabin except during the meal distribution. During the flight we got two small hot meals which were both poor in quality. I had much preferred a single but better quality hot meal and before the landing a small snack. I got a cheap ticket on Avianca for this reason I don't complain and next time I will bring food for the flight. Avianca is fine if you can get a really cheap ticket from Colombia to Europe.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no