Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 235 reviews
6/10
3 star Skytrax Rating
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3/10

Avianca customer review

(United States)

JFK-MED-BOG-JFK Avianca business class is taking a rapid nose dive. It's not just that food is getting worse (the new menu to NYC is basically inedible) you can't get a glass of wine on domestic routes (free rum and whiskey only) the uncomfortable A320 turns up on more and more NYC routes and the lounges are stuffy and overcrowded. The most disappointing part of the service is that Avianca makes absolutely no effort to ease the way for premium passengers through the deplorable Colombian airports. There are no dedicated security lines no fast track through immigration (which can take up to two hours in BOG on bad days) and when you finally make it to the plane there is no priority boarding. Obviously equal misery for all is a well tested concept - it's called the discount airline. That seems to be where Avianca is headed - surely with its present state of service there is no way to mistake it for the serious world class airline it wants to be. The only reason I keep recommending Avianca is because Delta Continental and American are hardly attractive alternatives. But if LAN ever opened a route between NY and Colombia.
Cabin FlownBusiness Class
Value For Money 12345
yes
5/10

Avianca customer review

(Colombia)

BOG-JFK return business. Most of the time Avianca uses A319/320 in this route. These planes have a terrible business class seat with limited recline. They are good for a 2 hour flight but not for a long flight such as BOG-JFK (aprox 6 hours). If you are lucky to fly 767 or the new A330 in this route you will have a good service from Avianca but not in these smaller planes. AVOD has a decent choice and food service was OK (although I think that travellers would prefer a breakfast before arrival at 6am than a dinner at departure time on mid-night). It's sad to see Avianca placing a bet on this seat configuration for long routes such as Santiago or JFK since comfort level is substandard.
Cabin FlownBusiness Class
Value For Money 12345
no
8/10

Avianca customer review

(United States)

Miami-Bogota-Guayaqui-Bogota-Fort Lauderdale. With the exception of BOG-GYE on a Fokker100 all segments on a new A320. Good legroom and large individual touch-screen entertainment- including a nice pillow blanket and quality head-seats. A small but tasty meal is served with colombian coffee and good-quality whisky. All free of charge! Female flight attendants are courteous and attentive but their male counterparts can be less so. One downside not Avianca's fault is the international wing at Bogota's Eldorado airport. Completely uninspiring not providing even an intercom system. Flights are called by the gate agents in loud voices as if we were in a bus station. However major construction is already underway and it should improve considerably the experience for the connecting passenger. All is all this is one of my favourite airlines when flying to South America. Not top-notch but above average at competitive prices.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Avianca customer review

(United Kingdom)

JFK-BOG-MDE. Overnight flight from JFK on A319. Ground staff efficient and did a good job of trying to control excessive luggage. Still overhead bin room ran out fast with arguments ensuing. Onboard service fairly dismal - a small cold wrap offered by a mostly unfriendly and uninterested crewe xcept one young FA. Cabin felt excessively hot and uncomfortable. Seats fitted with PTVs but uncomfortable. Only water round was before landing on a 5 hour flight - not even OJ offered. Connection in BOG at dawn was fairly easy. Domestic flight was on an A320 fine legroom for a short segment. A drink offered. Crew seemed much more professional and interested in doing their job than the ones on international flights.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Avianca customer review

(Colombia)

CLO-BOG-SMR return. All flights on time new A320 economy cabin seat equipped with a footrest and IFE offering good choice of short movies music and flight info. Juan Valdez coffee juices and small snacks are served. In addition web check-in is working and useful.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Avianca customer review

(Canada)

BOG-MED-BOG in economy class. Flights late both ways with no explanation. No announcements in English only Spanish so you just have to follow the crowd. Inflight service is virtually non existant with the exception of lousy coffee. For a Country that exports some of the best coffee in the world Avianca serves the sludge. Shame as the flight attendants look good in their uniforms but that is where it ends.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Avianca customer review

(Colombia)

MAD-BOG in A330 with the family. Very attentive FAs serving in a very friendly way. Quiet and comfortable cabin lie flat seats with slight angle but comfortable for seating and sleeping. Good AVOD with nice selection. Food excellent although they should change the menu and wine card more often it has been the same for years now! Good amenity kit duvets good breakfast selection excellent. Nice little details like typical Colombian flowers accompanying the dinner and Colombian coffee as farewell present.
Cabin FlownBusiness Class
Value For Money 12345
yes
5/10

Avianca customer review

(United States)

LAX-BOG-MDE return in Economy. Seating very tight and food inferior on both the long legs. On the return MDE-BOG we were mingled in with passengers coming in from Madrid to Medellin and it was quite chaotic getting back into the domestic group in Bogota as I was staying a day there. I felt there had been a serious decline in passenger service in the last 12 months even allowing that when I did the same trip a year ago it was in Business. But the check-in staff at LAX were very friendly more-so than in Bogota. Too little English spoken inflight and I think the non-Spanish speaking passengers get a pretty raw deal.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Avianca customer review

(United States)

Had my flight scheduled for night of Nov 1st from Bogota to New York. They let all passengers check-in process through security and to the waiting room. Flight was scheduled for 11pm. At 1130pm when all passengers are seated waiting for boarding they announce Flight cancelled (Delayed according to them). We have to leave and come back at 5am. They keep the bags. They seem to have joined to flights since new faces showed up at the 0715 flight. We confirmed with them that since it is another plane are bags will make it to JFK on the same plane with us and 3 staff members say YES to this. We arrive at JFK and and on baggage claim there is one lady from Avianca. She announces that over 100 bags were left in Bogota and they do not know when they will come. The plane in which we came was smaller and could not handle all the luggage. Bottom line is we are getting a run around on the bags and nobody knows when and if I might get them. Never again with them.
Cabin FlownBusiness Class
Value For Money 12345
no
9/10

Avianca customer review

(Colombia)

Bogota-Guayaquil in F100 flight 1 hour late due to thunderstorm at El Dorado airport flight very nice meal service with starter main dish dessert and welcome champagne on the ground. Seat 2x2 configuration wide enough and seat pitch decent. Crew very attentive on this flight offering a very personalized service. As it was an early afternoon flight even the AV lounge at El Dorado airport was enjoyable almost empty so lots of space and tranquility. Regrettably the same poor food and beverages in the lounge.
Cabin FlownBusiness Class
Value For Money 12345
yes