Avianca

✅ Trip Verified | Panama to Punta Cana via Bogota. I am furious over the baggage fees charged by Avianca. We checked one bag under 23 kg and each had one small carry on size under 10 kg and proper size. The round trip airfare for two was $800. The baggage fees were $510. To make matters worse the checked bag was damaged upon arrival. I asked for a partial refund for the carry on size bags and was was refused. I have never been charged by any airline for a small carry on size bag to easily fit in overhead compartments. I WILL NEVER FLY THIS AIRLINE AGAIN! Also on one leg of the trip the rows of seats were so close that none of the seats could recline.

Not Verified | I was going to Columbia, nonstop ticket and Colombian company. I was happy to go with them until I face the reality of Avianca. I had terrible experience with them. When I talk to them on the phone to get information about my ticket they were not able to answer my questions, they are not well informed. They will try to find a reason to charge you extra money. They did not let us to take carry-on bag in the plane, at the end we did but we had to fight for it. Their seats are not comfortable. The food service was terrible. I will never go with them again. I’m willing to pay more and get a normal human being treatment.

Not Verified | For years I preferred the ease of non-stop flights from DC to San Salvador with TACA (before merging with Avianca), and yes TACA was not perfect but their flight attendants were very good, same with the food and alcoholic drinks, and, again, the convenience of a non-stop flight made it the best choice over other carriers. Ever since the merger, Avianca has been sliding down on their service both sales and flight attendants. Food was not as good, then the pandemic came and they did away with the food service. So now, there is no business class, meaning no comfortable seats on a 4 and a half hour red-eye flight. So now the only thing they have going on for them is the direct flight ... wonder how long that is going to last as there are now other lower fare airline, Volaris, or maybe this is what Avianca is becoming. I for one, will certainly start looking at other options.

Not Verified | Avianca cancelled all three long haul ticket for my wife and two small children with only 2 weeks notice. They wouldn't even help find alternative flights and we had to rebook (with them actually) for £7000. Still my wife had to fly alone with two small children as they would not change my ticket either. They have so far refused to refund the new flights. Their customer service is non existent, it's literally people who seem to have no training reading from a script. They don't even respond to your questions properly. I waited 1.5 hours for someone to answer on one occasion. I must have spent 10 - 15 hours dealing with this, now it is with our insurance company.

✅ Trip Verified | I’d heard about Avianca’s troubles but I never imagined that the onboard experience would have deteriorated as much as it has. Other than a bit more space, Business class amenities were non existent. Beverages offered were water, apple juice, coffee, or tea. The one meal was a very bad turkey sandwich and chips and a popsicle. There was very limited inflight entertainment on the outbound flight, and none on the return (for a 5 hr. Flight).

Not Verified | Worst ground and flight experience in years with Avianca. I cannot understand how a good airline of five years ago can become such a poor quality airline. We paid for Business Class, nonexistent because seats simply were slightly larger. Seats were in poor uncomfortable shape in our first flight. On board service was non existent. Food was awful in every flight ( a plastic wrapped soggy sandwich, a couple of cookies and drinks were non existent, a low quality coffee or a bottle of water) for five to six hour flights. Questionable Service with Pilot cabin door open and a Food trolley car across the corridor, disabling the bathroom use. They sent us in tiny uncomfortable narrow seats from Miami to Bogota, hiding the change of flight and at the Counter when discovered that Business Class was nonexistent, Avianca Counter Head Clerk stated they would reimburse the difference in three days, a complete lie because when requested after two weeks of no reimbursement, Avianca Claims refused to fulfill prior promises. Flying with Avianca was the worst part of a great trip. We wish other travelers a better choice of airline, if you wish a pleasant trip, stay away from this airline, because no bargain offer if any, is worth this very negative experience.

Not Verified | We as family decided to go to Colombia for the first time. Beautiful country but the airline is the worst experience we had as family. On our way back to New York, we were at the line to board the plane and once we got there the attendant said there is no more room in the airplane. I was like I wasn't sure if she was talking to us since she saw that we're right there. I smiled and said not we were not, we are right here. Short story, they made us lose our flight and said that our flight tickets can not be changed for another flight and we have to buy new tickets. At that point I wasn't sure if that was true, first the supervisor was extremely rude and he only said "sorry there is nothing I can do. We always over sell our flight for 10 extra seats in case there is people that are not on time. We were by the door getting ready to board how can we be late. He said "sorry nothing else I can do it's a policy of the airline and you will have to buy new tickets." so I asked him how much and he said $3500 dollars to go back home. At the end we bought the tickets back home and have to pay $2500 dollars to come back home.

Not Verified | Lima to Frankfurt via Bogota & London. Never use this airline. We have just made our worst experience ever. After booking our flight via Expedia (Lima - Frankfurt), we wanted to add one big luggage for the price we could see during the booking process. It turned out that Avianca was unable to add that luggage because we had to change airplane in London - every airline on this world is able to book a luggage from the origin to the destination, but Avianca is not. The website does not work at all. We could not reach anyone on the phone. Finally, Expedia connected us with the Avianca staff, but they revealed themselves as totally incompetent, being unable to provide us with any information. Additionally, they offered a much higher price ($130), telling us this was due to calling them instead of booking via their website - but that website does not work. We call this a fraud. At the end, we had to cancel our flight and paid much more money for another airline - but believe us, it was worth it!

Not Verified | Trip from Cancun to Costa Rica, It was the time for check in luggage. Well first of all I travelled from Belize to Chetumal Quintana Roo with no problem. But at that airport (Cancun) the attendant inform me that passport was deemed damaged. I pass through Belize and Chetumal immigration without a hitch. The attendant continued by telling me that she contacted someone from Costa Rica and they said they would not let me in. She personally showed me the WhatsApp conversation. I asked for a documentation to state such so I can used as proof. She said she can’t forward the WhatsApp to me but can give me my ticket approval number. A supervisor came up to me to also inform me of such. Attendant should not be the one to say who is to travel they are to process ticket.

Not Verified | I am absolutely shocked by the way we were treated today at Bogota Airport. The flight from PEI to BGT was on time. The thought it would be delayed but we made it on time for our connection. We ran from the plane to the gate number 71. in the same area. 2. We were on time at the gate but were denied access. We were not told why. We were completely ignored by the staff. Our three year old started crying. They closed the doors after fifteen minutes. So we would have had plenty of time. The supervisor told us that the decision was made before. But why? Why cant we go on the flight then? No explanation. We were given the most awful hotel in Bogota, the Habitel. The food; the service, the room. This is not even a 2 star rating, I have to fight for a piece of bread for my daughter. Because of the unprofessional staff of Avianca we are paying our hotel in Leticia for nothing.