Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 236 reviews
6/10
3 star Skytrax Rating
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5/10

Avianca customer review

(United Kingdom)

BUE-PTY. Arrived at Buenos Aires 5.30am for 7.30am flight and the line was unbelievable. Told by customer services that the flight was delayed so not to worry about a 1 hour wait. When I started to ask her about our connection being effected in Bogota she walked off saying she can't help. We went back 30 mins later and there was no one helping out and only 2/3 desks open operating very inefficiently. The flight did leave late and it took about an hour to dump our bags without any information but once onboard it was good new seats AVOD etc and the change over in Bogota was fine. FA's hopeless. I think it's worth paying extra for reliability.
Cabin FlownEconomy Class
Value For Money 12345
no
5/10

Avianca customer review

(Colombia)

BOG-JFK in business class. Continue to use A320 on long haul routes which are flights of 6 hrs or more. Business class seats on A320 are only adequate for a 3 hour flight because there is almost no recline or pitch space. Food is the worst thing 8 out of 10 dishes come with corn bell peppers and inedible sauces. Planes are new and staff do their job with a smile. Usually there are many delays in Bogota airport due to delays from domestic destinations so I would not recommend for connections. None of the airlines that fly from Bogota to US offer decent business class seats.
Cabin FlownBusiness Class
Value For Money 12345
no
9/10

Avianca customer review

(United States)

IAD-BOG-GRU. There was bad weather in WAS so we missed our flight from BOG-GRU. They are not required to give you anything except a flight to your destination in the case of an impossible connection. This being said is they paid for everything 3 meals and a four star hotel. Their planes are nice the service alright. They are a little slow in the way they get things done but other than their organization no bad comments tickets are cheap don't expect the best luxury in Economy but you get a good deal.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Avianca customer review

(United States)

BOG-CLO in coach. New A318 with an exit row seat with the seat removed in front of me. Seat felt narrow but excellent legroom. No snack service offered just a drink on the short flight. Check in and security was a breeze in Bogota. All in a pretty good experience.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Avianca customer review

(Colombia)

Madrid to Cali seats were comfortable staff pleasant and nice. A330 airbus is welcoming and the service onboard was good. I flew from UK with a connecting flight in Madrid then on to Cali. Aircraft was on time. Menu was nice especially on flights going to Colombia.
Cabin FlownBusiness Class
Value For Money 12345
yes
6/10

Avianca customer review

(Colombia)

BOG-BCN-MAD-BOG with my two kids. A330-200 very modern great entertainment system. Seats in Economy are terrible for long-haul and the food was very poor. They were cheap tickets though.
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

Avianca customer review

(United States)

LIM-BOG-MIA round-trip. Service was poor crew members did not smile during the flight just when leaving the plane. Food was not up to standard. We passed security in Lima with no problems once we arrived in Bogota we passed another security point even when we are on international connecting flights and another one once you are called to the waiting room in addition they called my name to let me know I needed to open my luggage for a random inspection. When I went with my keys they could not find the luggage. On the plane I tried to watch a movie but even with full volume on my speakerphones I could still hear the plane engines. I saw a bottle of 7-up in beverage/food cart and asked for that FA said that they did not have any but just coke or apple juice without apologies.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Avianca customer review

(United Kingdom)

Excellent airline. I flew with them between Bogota-Caracas-Quito-Bogota. Efficient and helpful staff. We were on a rather tight connection in Bogota-Quito and the queue for the security x ray machine etc. was such that we would miss the flight. I approached a passing lady wearing an Avianca uniform and explained our predicament within seconds a military lady with rather large gun ran up to us screamed "Quito" and gestured us to follow her. We were whisked to the head of the security queue and escorted to the gate where the ground crew were anxiously scanning for us and on to the flight. Aircraft very clean and flight crew polite and efficient.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Avianca customer review

(Switzerland)

ZRH-MAD-BOG-CLO on A330-200. Madrid to Bogota was very pleasant good ground staff accommodated my last minute seat change request. Friendly cabin crew plane in great condition with in-seat entertainment system. Compared to competitors (Air France Iberia) you get great value for money. Only negative the meal was rather disappointing quality and quantity wise.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Avianca customer review

(Australia)

MIA-BOG-EZE on new A330 clean and in excellent condition. Check it at MIA quick and efficient and priority access through security. Lounge in MIA was America's club which was very basic but staff friendly. Very friendly Cabin Crew offering Champagne and menus prior to departure. Meal service was quick and efficient - basic for business class but good. Meal on BOG-EZE less substantial than the 3 hour from MIA which I didn't understand and I've received much better quality and quantity of meals when flying Singapore Airlines economy. The seat on the A330 is difficult to sleep I'm 6'1 and I kept sliding down which made it hard to get comfortable. I found Avianca great value for money - considering its a new product and the US airlines business class on the same legs are old and tired.
Cabin FlownBusiness Class
Value For Money 12345
yes