Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 227 reviews
6/10
3 star Skytrax Rating
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7/10

Avianca customer review

(Australia)

MIA-BOG-EZE on new A330 clean and in excellent condition. Check it at MIA quick and efficient and priority access through security. Lounge in MIA was America's club which was very basic but staff friendly. Very friendly Cabin Crew offering Champagne and menus prior to departure. Meal service was quick and efficient - basic for business class but good. Meal on BOG-EZE less substantial than the 3 hour from MIA which I didn't understand and I've received much better quality and quantity of meals when flying Singapore Airlines economy. The seat on the A330 is difficult to sleep I'm 6'1 and I kept sliding down which made it hard to get comfortable. I found Avianca great value for money - considering its a new product and the US airlines business class on the same legs are old and tired.
Cabin FlownBusiness Class
Value For Money 12345
yes
2/10

Avianca customer review

(Colombia)

BOG-SCL-BOG. Avianca's new business class is bad. I used to be a fan of Avianca. It's usually a reliable airline but it's new business class is a mess. On short haul (if you can call a 6 hour flight from Bogota to NYC or Santiago short haul) seat comfort is terrible: almost zero recline and ridiculous pitch between rows. On long haul (A330) they just installed new angled seats which are terrible to sleep on. So if you go to Europe chose Iberia instead (fully flat) and within region LAN remains unbeatable in comfort and service. In Avianca the food service is also mediocre and the wine choice (Trio and Trivento - both very average) is the same for 24 months now. The only good elements are IFE on demand and the flight attendants who are friendly. Boarding in Bogota is a mess (no priority lanes) and lounge is also mediocre without enough seats on peak periods.
Cabin FlownBusiness Class
Value For Money 12345
no
3/10

Avianca customer review

(United States)

JFK-MED-BOG-JFK Avianca business class is taking a rapid nose dive. It's not just that food is getting worse (the new menu to NYC is basically inedible) you can't get a glass of wine on domestic routes (free rum and whiskey only) the uncomfortable A320 turns up on more and more NYC routes and the lounges are stuffy and overcrowded. The most disappointing part of the service is that Avianca makes absolutely no effort to ease the way for premium passengers through the deplorable Colombian airports. There are no dedicated security lines no fast track through immigration (which can take up to two hours in BOG on bad days) and when you finally make it to the plane there is no priority boarding. Obviously equal misery for all is a well tested concept - it's called the discount airline. That seems to be where Avianca is headed - surely with its present state of service there is no way to mistake it for the serious world class airline it wants to be. The only reason I keep recommending Avianca is because Delta Continental and American are hardly attractive alternatives. But if LAN ever opened a route between NY and Colombia.
Cabin FlownBusiness Class
Value For Money 12345
yes
5/10

Avianca customer review

(Colombia)

BOG-JFK return business. Most of the time Avianca uses A319/320 in this route. These planes have a terrible business class seat with limited recline. They are good for a 2 hour flight but not for a long flight such as BOG-JFK (aprox 6 hours). If you are lucky to fly 767 or the new A330 in this route you will have a good service from Avianca but not in these smaller planes. AVOD has a decent choice and food service was OK (although I think that travellers would prefer a breakfast before arrival at 6am than a dinner at departure time on mid-night). It's sad to see Avianca placing a bet on this seat configuration for long routes such as Santiago or JFK since comfort level is substandard.
Cabin FlownBusiness Class
Value For Money 12345
no
8/10

Avianca customer review

(United States)

Miami-Bogota-Guayaqui-Bogota-Fort Lauderdale. With the exception of BOG-GYE on a Fokker100 all segments on a new A320. Good legroom and large individual touch-screen entertainment- including a nice pillow blanket and quality head-seats. A small but tasty meal is served with colombian coffee and good-quality whisky. All free of charge! Female flight attendants are courteous and attentive but their male counterparts can be less so. One downside not Avianca's fault is the international wing at Bogota's Eldorado airport. Completely uninspiring not providing even an intercom system. Flights are called by the gate agents in loud voices as if we were in a bus station. However major construction is already underway and it should improve considerably the experience for the connecting passenger. All is all this is one of my favourite airlines when flying to South America. Not top-notch but above average at competitive prices.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Avianca customer review

(United Kingdom)

JFK-BOG-MDE. Overnight flight from JFK on A319. Ground staff efficient and did a good job of trying to control excessive luggage. Still overhead bin room ran out fast with arguments ensuing. Onboard service fairly dismal - a small cold wrap offered by a mostly unfriendly and uninterested crewe xcept one young FA. Cabin felt excessively hot and uncomfortable. Seats fitted with PTVs but uncomfortable. Only water round was before landing on a 5 hour flight - not even OJ offered. Connection in BOG at dawn was fairly easy. Domestic flight was on an A320 fine legroom for a short segment. A drink offered. Crew seemed much more professional and interested in doing their job than the ones on international flights.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Avianca customer review

(Colombia)

CLO-BOG-SMR return. All flights on time new A320 economy cabin seat equipped with a footrest and IFE offering good choice of short movies music and flight info. Juan Valdez coffee juices and small snacks are served. In addition web check-in is working and useful.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Avianca customer review

(Canada)

BOG-MED-BOG in economy class. Flights late both ways with no explanation. No announcements in English only Spanish so you just have to follow the crowd. Inflight service is virtually non existant with the exception of lousy coffee. For a Country that exports some of the best coffee in the world Avianca serves the sludge. Shame as the flight attendants look good in their uniforms but that is where it ends.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Avianca customer review

(Colombia)

MAD-BOG in A330 with the family. Very attentive FAs serving in a very friendly way. Quiet and comfortable cabin lie flat seats with slight angle but comfortable for seating and sleeping. Good AVOD with nice selection. Food excellent although they should change the menu and wine card more often it has been the same for years now! Good amenity kit duvets good breakfast selection excellent. Nice little details like typical Colombian flowers accompanying the dinner and Colombian coffee as farewell present.
Cabin FlownBusiness Class
Value For Money 12345
yes
5/10

Avianca customer review

(United States)

LAX-BOG-MDE return in Economy. Seating very tight and food inferior on both the long legs. On the return MDE-BOG we were mingled in with passengers coming in from Madrid to Medellin and it was quite chaotic getting back into the domestic group in Bogota as I was staying a day there. I felt there had been a serious decline in passenger service in the last 12 months even allowing that when I did the same trip a year ago it was in Business. But the check-in staff at LAX were very friendly more-so than in Bogota. Too little English spoken inflight and I think the non-Spanish speaking passengers get a pretty raw deal.
Cabin FlownEconomy Class
Value For Money 12345
no