Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 267 reviews
6/10
3 star Skytrax Rating
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9/10

Avianca customer review

(United Kingdom)

I have flown several flights with Avianca - within Colombia (Bogota San Andres Cartagena) and international (Bogota-Madrid). Planes have always been clean food has been good and flights on time. On all flights domestic and international the turn out of the crew has been exceptional immaculate uniforms and grooming - A sense of pride which is something that I see less of in European and American Airlines that I have flown with these last years. Only issue I have had was being turned out of the emergency exit seat on a domestic flight when the crew member briefing me on the emergency procedure for that row discovered I didn't speak Spanish. Since most the passengers did not speak English there was not much I could say really. Of all options available from London to Bogota (and that's quite a few but none direct unfortunately) Avianca from Madrid is my preference. A good all round airline with exceptional crew turn out and service in my experience + prices are good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Avianca customer review

(United States)

MIA-BOG on May 11 BOG-MIA on June 11. On time departure A330 very comfortable. Great inflight entertainment. Food was good. The best of all the price I paid only $303 for a round-trip. Overall good and professional service both at check in and onboard.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(Spain)

AV93 CUR-BOG. Check in ok. Boarding by rows on time FA welcoming and nice. On boar A320 comfortable seating good seat pitch. Only 1.5 hr flight served snack and drinks. Early arrival at Bogota. The only negative comment on the disembark by buses (old ones uncomfortable long waiting and way to the terminal). Once cleared immigration luggage on belt fast. Good quality airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(United States)

I have been flying with Avianca from Washington DC to Bogota since they opened that route. I always had a good experience with them and the service has been pretty good. The only complaint I have is how high their rates have been lately. I think they need a competitor "soon" with direct flights from WAS to BOG. I used to go to BOG twice a year to see my family but with those rates now it is just getting difficult.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Avianca customer review

(Colombia)

San Jose to Bogota on board an Airbus 320. Flight departed on time. I was impressed with Avianca because they offer a full lunch meal for a flight lasting only One hour and fifty minutes. Crew were very helpful with passengers and very professional in their work.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Avianca customer review

(United Kingdom)

This is the latest airline to offer domestic flights in Brazil. The fleet is modern. With A320 and A319 aircrafts. I flew from Sao Paulo to Natal and back both flights involving a change in Brasilia all 4 fights were full the seats were equipped with seat back video and a snack and drinks were offered on all sectors the cabin crew were very smart and professional and there was nothing to fault. All in all a good experience on a very well run airline which was a joy to fly forget TAM or GOL try Avianca if they fly where you want to go you will not be disappointed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Avianca customer review

(United States)

Waiting for AV 21 from JFK to BOG in the barely acceptable Swiss lounge AV is using at JFK. 3.5 hour delay. These things happen though this particular flight is late out of BOG 28 of 30 times (I tracked last month) and 12 out of 30 times so late that the return from New York has to be pushed back. AV personnel of course calls every delay an "unusual regrettable incident" but after a couple of years lies wear thin. Isn't it time that management create a schedule which can actually be completed? In the meantime I will take AA whenever I can. Better a predictable layover in MIA than AV's amateur act (not to speak of the consistently ghastly food on this run).
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Avianca customer review

(Australia)

Recently flew 4 flights with Avianca throughout Colombia (BOG/MED/CTG/BOG) and was a pleasant experience on every one. Check in was a breeze and all flights departed on time. Quite comfortable on board and staff were very accommodating. On one flight to Costa Rica I was delayed a day due to not having my yellow fever certificate with me. Check in staff at Cartagena were more than understanding and helpful of the situation. For the price I paid it's the best value airline I have flown. Other people have had problems accessing cheap flights with a foreign credit card but with a bit of research I found a way to access them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(Italy)

BOG to ADZ (San Andres Isla) on March 31st and back on April 4th: everything went smoothly flights on time operated by nice and new planes with comfortable seats and good service delivered with a smile. Both A320 had the personal TV screen which is not common on a less than 2hr flight and a good entertainment system (suffering some rebooting problems during the return flight). Tickets not very cheap though (USD 900 for two persons) but very close to the only two competitors available for this route (LAN and COPA). The only problem with Avianca national flights is the Puente Aereo terminal they use in Bogota kind of small and overcrowded building while the brand new international terminal (El Dorado) is a state of the art facility. Will surely consider to fly again with them in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(Spain)

18/3/2013 BCN-BOG-PEI. Easy check in at BCN airport smooth boarding and reasonable comfort seat on A330. Transfer in Bogota without complications to flight to Pereira on A321. All on time. Inflight entertainment is very good meals basic but okay. Friendly staff. 2/4/2013 PEI-BOG-MAD checked in too late to have baggage labelled to Madrid had to collect baggage in Bogota and check them in for flight to Madrid. To have this done you need to be there 3 hours before your flight leaves. Bogota is airport is very efficient checking in baggage was done quick. Worth doing this option as to wait for 3 hours on flight at Pereira airport. Flight to Madrid left and arrived on time. Good service will definitely fly Avianca again. Very good value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes