Avianca

✅ Trip Verified | I'm very disappointed with Avianca Airlines. I have used this airline frequently. I was overcharged for $200.00 dollars and on top my flight was delayed. I will not recommend this airline, to anyone.

Not Verified | I have flown with this airline when it was still a top airline choice for anyone traveling, offering two luggage's and a carry on, entertainment, and complimentary food and water. I just finished getting off my flight and I have have to say it is not what it used to be. We get there and only a carry-on is allowed, and there was no complimentary food or beverage options (on a non-stop 6-hour flight. Apart from that, the seats were extremely uncomfortable, and since I am of elderly age, I do not have a credit card and they do not accept cash for an outrageously small cup of water for $3.00. I believe that they should at least offer a complimentary cup of water in non-stop flights for the elderly aged since this is completely unacceptable and should be illegal.

✅ Trip Verified | I remember Avianca when it was an airline with top notch service and modern planes that offered comfortable seats, food and online entertainment - not anymore. I was absolutely appalled by my last experience. We flew roundtrip to Cartagena with a stopover in Bogota from JFK. As mentioned in the previous reviews, zero food or beverages were served, the seats were the most uncomfortable seats I have ever sat on in an airplane, with legroom that was barely large enough for my 5.5 height, seats that didn't recline, USB ports that didn't work and no inflight entertainment, no WiFi. I will never fly with that airline again. .

Not Verified | Abysmal service and highly overpriced. Please consider the following: Checking the second luggage on an international flight will cost you +250USD. They will not provide even a cup of water for a fight that is 6h long, from Bogota to Toronto nor from Bogota to Miami. No more complimentary water - it is a 6h flight for goodness sake! Avianca will not allow you to enter your own water on flights from Colombia to Miami. This should be illegal! The seats are brutal, the width of the seat does not cover the back of a male and there is no legroom even in an L tariff. They reserve the right to overbook the flight - this happens quite often.

✅ Trip Verified | Our flight was first delayed by 3 hours only so that we were told at midnight that it was cancelled. Then we stood in line for 3 hours until 3 am to get a $20 taxi voucher but no hotel room! (Where were we supposed to go with it?) We received an amazing $100 voucher for the next flight with Avianca as compensation for having to wait 16 hours at the airport, having to book new connecting flights the next day for €400 at our own expense and arriving completely tired at the destination. The staff was extremely unprofessional. The employee complains to me that he is not in bed yet.. and refuses to speak to us in English, although he can and we have asked him to do so several times. Absolutely no solution or attempted arbitration was offered! Simply unthinkable in Europe.

✅ Trip Verified | The flight was fine and punctual and the service was good. It is incredible that an international airline does not offer vegetarian food. I tried to reserve it but the process was too complicated, and there were no options on the flight!

✅ Trip Verified |  There was not enough space in the cabin neither on the plane hold for carry-on luggage according to the stressed cabin crew members and Avianca land staff, due to this passenger were forced to place their carryon under the seats in front of them. That is okay for a small bag but for a bigger bag is not only uncomfortable but unsafe. Avianca has became not only uncomfortable but unsafe. In addition it I took too much for luggage delivery, over an hour waiting for the first bag to deliver. Inflight entertainment doesn´t work well wifi has breakdowns making you wait a couple of minutes for be able to continue watching whatever you’re watching. Miserable movie selection and tv program selection, no inflight information.

✅ Trip Verified | It was the worst airline I have ever seen and never recommend it to anyone. First flight was 4 hours with no water, coffee or any other free beverage and I had to pay for any type of food. second flight was 7 hours with only a small portion of a mini lunch. headset was not provided to listen to what I watched. when I said I don't understand Spanish, the crew continued in Spanish without caring about my comment.

Not Verified | Avianca has the absolutely worse customer service in the industry and abysmal ticket policies. I booked 4 tickets from El Salvador to Toronto and back. I did not even consider that an error in country could be made. A few days before my travel date I noticed the ticket had the wrong originating country. I have tried calling, going online and visiting a local office. I am told that there is nothing than can be done. They said it could be a computer error on their part but offer no solution other than purchase new tickets at extreme high prices. I will be launching a complaint to the proper authorities.

Not Verified | This was my first (and hopefully last) time flying with Avianca. First off, they charge you for any and every snack/beverage in-flight, even water! No matter how long the flight is (one leg of our flight was about 6 hours), they offer no complimentary refreshments. Secondly, if legroom is a concern of yours, I would aim for their highest level of seating, which they refer to as “Premium”. These are the only seats (besides the exit row seats) with the most legroom on the plane. Even their “Plus” seats don't have any extra legroom than Economy has. My boyfriend is 5’9” and his knees were uncomfortably touching the seat in front of him. Lastly, on our final leg of the journey from Bogota to JFK, they made my boyfriend place his duffel bag in the personal item size guide at the gate. When it wouldn’t fit because something was slightly (and I mean slightly because if he actually pushed down a bit on the bag it would have fit) poking out, they took us to a separate kiosk to try to make us pay $150. I ended up moving one of his items from his bag to my own, and that made it fit. To me it seemed like they wanted yet another way to make money that they’d charge $150 for a simple fix, and if I hadn’t moved his items, they would’ve actually suckered us into paying it. This was the most uncomfortable and unbelievable experience I’ve had with an airline so far. Definitely won’t be doing it again