Austrian Airlines

Austrian Airlines flight from Stockholm to Vienna on an A321. It was a morning flight, a full one. Nice clean cabin interior, friendly crew. Drinks for free, snack offered was the smallest strudel you can ever imagine. All in all, a nice flight.

London to Delhi return via Vienna. Seat was reasonably comfortable on long haul (Boeing 767). I thought the IFE was limited. Food disappointing with small portions and not very tasty for me (particularly from Delhi). Cabin crew was variable, some managing a smile whilst others seemed very assertive. Connection in Vienna was quick on return leg, but outbound a nightmare as not clear which channel to follow so ended going through immigration twice and security - Austrian should provide ground staff to advise passengers who are connecting. Austrian ground services at Delhi not helpful when checking in fragile item.

Vienna to New York JFK. Austrian Airlines offers a premium business class experience on long distance flights. Cabin is nice and modern, seats very comfy, great screen, but the biggest difference are the crew and the catering. Crew are caring and friendly, and the food is the the best in my opinion. Would highly recommend.

Dusseldorf to Baku via Vienna. The flight from Dusseldorf to Vienna being relatively short I cannot assess the conditions, but it was reasonable. Vienna to Baku, a 4 hour flight, there was no inflight entertainment, no music or tv screen. Tight seats and terrible service. I fly with Austrian Airlines a lot and never had that problem before.

Austrian is my favourite airline to cross the Atlantic. I like Vienna airport for it is small, efficient and convenient. Austrian Airlines is exactly the same. On this 8+ hour night flight from Toronto to Vienna I had a very memorable experience. Because of the change of equipment from what I expected, I ended up sitting in row 7 which has no window. I wasn’t happy! But since it was a night flight and I was going to sleep for most of it I thought I won’t make a fuss. During dinner service, when the flight attendant asked me if everything was OK, I said yes, adding that it would be great if she could do something about the missing window - jokingly. Well, when I woke up in the morning I look up, and on the wall where the window was supposed to be I had a painting of a window with a beautiful sunrise drawn on it in vibrant colours. Along with a very sweet note from the flight attendant that was serving me. Made my flight! That is attention to detail. Although Austrian doesn’t have the newest planes (Boeing 767-300) and the latest latest business class product, it’s very solid, with great service and some of the best inflight catering I’ve ever had. I actually look forward to all my meals that are prepared by the onboard chef. To end, there is the substantial Austrian coffee menu, which I adore. I love flying with Austrian!

Austrian Airlines staff were cordial, seats were quite adequate, food was definitely edible, and despite other negative traveler's comments, I would recommend. The A320 was comfortable, although there was no entertainment, but I was able to sleep a bit on the flight. The second flight from VIE-JFK was good, no complaints. Not a great selection of movies on the IFE, but not horrible. Seats were fairly comfortable. I would have no problem flying Austrian again if given the opportunity. The price was very good, too!

Tel Aviv to Vienna with Austrian. One of our best experiences ever. The seats are wide and comfortable, there is plenty of leg room (my husband's height is 190 and he could seat and stretch his legs without touching the seat in front of him). There are hot meals on night flights and hot breakfasts on morning flights. Exceptional service, very nice flight attendants!

My experience with Austrian Airlines was terrible. Trip from Klagenfurt to Riga via Vienna and back. First a flight from Klagenfurt to Vienna was delayed and the connecting flight to Riga we missed, even though the pilot assured us that all connecting flights will be reached within the normal time-frame. After landing we ran all the way to the gate but we missed it. The plane was there for at least 15 minutes more, but we weren't allowed on. After rebooking the flight to Riga via Prague we again experienced delays from Vienna to Prague. Of course we missed the flight again, so we had to rebook our flight again and arrived to Riga 10 hours later than planned. Now I am sitting at the gate in Vienna, trying to flight back to Klagenfurt. Guess what? The flight is delayed for one hour. Avoid Austrian Airlines - if you can.

Frankfurt to Vienna with Austrian. A long walk from the lounge, pre-boarding for business pax and frequent flyers. A nice welcome, plenty of space (a whole row for me). The business class seat is the same as economy, no IFE (not needed for 1h flight). Superb food (pasta and chocolate tart) and good staff service, plenty of drink refills. Arrival on time - excellent.

The first time I used Business Class of Austrian. I am impressed by quality of their product and the professional and friendly service provided onboard these flights. The seat (9K), a single window seat, was very comfortable and their is plenty of storage room. I like the air cushion of this seat which really can be well adjusted to the grade of firmness. The bed setup was comfortable, although maybe the feet area was a bit tight. But I slept very good. The IFE was good, but surely not the best (limited choice), but the handling is easy and prompt, screen is clear and noise cancelling headphones work well. I like the possibility of choosing entrées and dessert from a cart and the main courses (I opted for the Japanese course) was excellent of restaurant quality. The drinks were plentiful and the choice offered good option of mainly Austrian red and white wines. Café service is on offer for the desert, Viennese coffeehouse quality. The attitude of the flight attendants was impressive. Maybe half of the crew (at least in business class) has been Japanese (the vast majority of passengers were Japanese as well). The check-in and lounges have been impeccable as well.