Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 441 reviews
6/10
4 star Skytrax Rating
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1/10

Austrian Airlines customer review

(Germany)

DUS-NRT via VIE. Both outward and return flight were miserable. Used air sickness bag was left behind from former flight. When my wife who felt sick gave the bag to a flight attendant to get a new one she was just told to go to the toilet to wash her hands - no apologies. Majority of staff seemed unmotivated and inattentive. At my wife's seat TV monitor did not work at my seat no reading light staff reacted annoyed to respective complaints. Aircraft dated in general very poor inflight entertainment no video on demand small choice of (mostly old) movies in general. This airline seems to have massive problems. Never again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Austrian Airlines customer review

(United Kingdom)

LHR-VIE return. Outbound flight delayed 40 mins but arrived on time. Cabin crew friendly and efficient. Seating comfortable and adequate for a 2 hour flight with reasonable leg room. Drinks and a muffin provided which were very nice. However plane was extremely hot and stuffy. On return from VIE boarding was extremely chaotic and disorganised cabin crew were unwelcoming and appeared to speak very little English. Drinks and a panini provided however no vegetarian option available (abruptly told they are only available on long haul fights). Further drinks had to be asked for a number of times. Again another very hot flight. Overall flight experience ruined by return flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Austrian Airlines customer review

(Israel)

CDG-VIE-TLV. First leg Boeing 737-800 second Airbus A321. Seats not soft enough very attentive crews leg space nice. Catering on CDG-VIE route: small piece of cake. On VIE-TLV route: hot meal. Full bar service. On both planes short comedy programs and cartoons shown (video only). On the whole a very nice experience. I have flown with Austrian on previous occasions and have always been pleased.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Austrian Airlines customer review

(Switzerland)

VIE-BKK. Pre-boarding at Vienna on time with boarding fast. Onboard the economy seats were acceptable if you weren't large or tall. The meal service was fine and so was the drinks run. Entertainment was awful for such a long haul flight 3 films were played on a loop. Each person had their own seat back screen but you had to watch it to schedule. It's an average airline with an average product. I knew what to expect and it did exactly what it stated on the tin. If you can get a good price ticket Austrian is adequate.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Austrian Airlines customer review

(Austria)

VIE-JFK in business class. Okay the seat is not good and neither is the inflight entertainment. But on this flight the crew and the catering were excellent. Attentive service good wines and food was nicely presented.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Austrian Airlines customer review

(Japan)

Have used it twice for a 10 hr flight (Vienna-Tokyo) in Economy class. The problem is the seat space being the smallest I have had on such a long trip. To make matters worse their entertainment system is appalling. You can't rewind or start a movie and can only choose channels that play out like a TV. The food is not horrible but definitely does not fall into the category of good airline food.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Austrian Airlines customer review

(Bulgaria)

Vienna-Bangkok-Vienna. Not satisfied with the flight experience. Tired and rude staff. Food was pretty bad quality and quantity wise entertainment equipment is outdated cabin color scheme awful. Leg room was ok however they just don't seem to make any effort to ensure you enjoy the long haul flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Austrian Airlines customer review

(Canada)

Mumbai-Vienna-Toronto in C class. Agree with the comments that the aged aircraft odd colour schemes and aged video system are initially off putting. From an equipment perspective it's clear that Austrian is the poor relation in the Lufthansa family. On the other hand the attentive and courteous service combined with very good food to make for a very pleasant flight. 5 hour transit time in Vienna allowed visit to the small marginal lounge. Overall a good experience and I would do it again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Austrian Airlines customer review

(Netherlands)

Delhi-Vienna-Amsterdam. Service was good food on long haul flight tasty but inadequate. Light sandwich served at midnight after no-dinner is just not enough. Luckily offered a second sandwich upon request. Breakfast was good. The only problem was the plane! Horrible legroom and the whole row had dysfunctional entertainment systems which could not be solved. A pity on 8 hrs long haul flight. Overall good service planes in poor condition - slightly disappointing after flying their partners Swiss and Emirates on same routes which I found much better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Austrian Airlines customer review

(Czech Republic)

PRG-VIE-YYZ in Economy. Checked in online. Dropped off my bags the morning before the flight. The short haul flight from Prague to Vienna left 20 minutes late but landed on time. Vienna airport awful and the gate for the Toronto flight completely inadequate. Flight to Toronto was 80 percent full meaning 3/4 had to stand for well over 30 minutes until boarding started. Flight left and arrived 25 minutes late. Once aboard everything was good I had no one next to me so was quite comfortable. Food was really nice the selection of movies okay. Flight attendants polite and offered plenty of drinks including beer free of charge.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes