Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 433 reviews
6/10
4 star Skytrax Rating
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5/10

Austrian Airlines customer review

(Netherlands)

Delhi-Vienna-Amsterdam. Service was good food on long haul flight tasty but inadequate. Light sandwich served at midnight after no-dinner is just not enough. Luckily offered a second sandwich upon request. Breakfast was good. The only problem was the plane! Horrible legroom and the whole row had dysfunctional entertainment systems which could not be solved. A pity on 8 hrs long haul flight. Overall good service planes in poor condition - slightly disappointing after flying their partners Swiss and Emirates on same routes which I found much better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Austrian Airlines customer review

(Czech Republic)

PRG-VIE-YYZ in Economy. Checked in online. Dropped off my bags the morning before the flight. The short haul flight from Prague to Vienna left 20 minutes late but landed on time. Vienna airport awful and the gate for the Toronto flight completely inadequate. Flight to Toronto was 80 percent full meaning 3/4 had to stand for well over 30 minutes until boarding started. Flight left and arrived 25 minutes late. Once aboard everything was good I had no one next to me so was quite comfortable. Food was really nice the selection of movies okay. Flight attendants polite and offered plenty of drinks including beer free of charge.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Austrian Airlines customer review

(United Kingdom)

Flew Astana (Kazakhstan) - Vienna a 5+ hr flight. Freezing cold draft around the feet for the whole flight no entertainment other than cartoons etc not even on the overhead TV screens food wasn't bad but certainly not worthy of the star ratings given. Seat was reasonably comfortable. Main gripe - a long cold boring flight on the wrong aircraft type for this length of trip.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Austrian Airlines customer review

(Denmark)

CPH-VIE-TLV v.v. 1-6 Feb. Outbound: Uneventful smooth transfer in VIE. Homebound flights delayed due to WX at VIE (snow). A321 TLV-VIE seats non-reclinable as row in front of emergency exit however the neighbouring free seats made up for it. Hot meals on VIE-TLV-VIE legs were simple menus of good standard hardly seen in economy class of comparable carriers anymore! Staff always efficient and polite.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Austrian Airlines customer review

(United States)

VIE to JFK twice in less than a month. First was from TLV the second from IEV. The airport is extremely outdated in it's international wing which is cramped and small. Business lounge is hard to find and small as well in the international terminal. The second time around I decided to get my passport stamped and checkout C terminal used for inter Europe and domestic flights. It was much better but still small. The lounge in C is better but still tricky. The plane was a dated 777 with odd colors. Staff on the first trip was ok but my second time around they were extremely nice and attentive. The meals were fine and AVOD good as well. Flew economy both ways. I was impressed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Austrian Airlines customer review

(United Kingdom)

BEG-VIE-LHR. First leg uneventful. Nice new A320 adequate catering and service for one hour flight. Ground services in VIE were something different. Following 10 min delay due to “surprise” of plane landing early I made a swift move to the gate at the opposite side of the airport only to be met by queue in standstill. There were three OS staff evidently dealing with some queries dozens of people with their boarding tickets in hand and two separate OS members of staff checking visas at very slow pace. This was the most shambolic boarding I have witnessed. There were no announcements about cause for the delay no apology and 45 mins later we boarded the plane via shuttle bus. The staff on B738 were obviously annoyed about the delay which influenced their very swift and somewhat rude service only to be kept on hold for 40 mins in holding pattern above London.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Austrian Airlines customer review

(Australia)

CDG-VIE-IST return in economy. CDG-VIE delayed due to poor weather. Would have missed connection VIE-IST but that flight was also delayed due to weather. My luggage didn't make it to IST unfortunately but it was delivered the next morning. Ground staff at IST helpful. Check-in process easy at all airports. Cabin crew were efficient and friendly. Onboard catering very good. New seats were quite comfortable and legroom surprisingly good. Overall a great product that offers very good value for money. I would not hesitate to fly with Austrian again on intra-European flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Austrian Airlines customer review

(Austria)

VIE-BKK on 777-200. Strange interior colours seats are outdated and do not work properly anymore recline did not work when table was out monitors must be pulled out of seat and have very poor quality. Seating 2x3x2 is not contemporary - avoid middle seat since you can go nowhere when both neighbours are asleep. Seat does not fully recline and provides limited comfort. Austrian provides linen and a warm blanket. Food excellent great choice of wines and very good service. Avoid rows 6 and 7 in this plane since they are behind galley and next to economy only separated by a thin wall.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Austrian Airlines customer review

(United States)

I routinely commute between Vienna and New York. I fly both business class and economy and believe the service is very good. Economy meals are perfectly good. But generally not meritorious of relatively high praise as the meals in business are. The crews are professional and courteous. My only issue with the service is when by bad luck of the draw I get a seat with impaired leg room as a result of those metal entertainment boxes on the floor. Those are only barely tolerable when the seat next to me is empty but horrible during a full flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Austrian Airlines customer review

(Canada)

Toronto-Vienna and Prague-Vienna-Toronto. Departing flight was okay except for the archaic entertainment (movies on TV's hanging off the ceiling) which continued through the night. On the return flight the standard screens on the back of the seat were in place but the plane was smaller and extremely uncomfortable. I'm fairly tall (5'11") and there was no room for my legs so they stuck out into the aisle. A flight attendant came barrelling down the aisle and she smashed into my knee. The other flight attendants were quite friendly. The food was barely edible for both flights but the drink service was often. If you have a little extra money to spend I wouldn't recommend taking Austrian Airlines as I was highly disappointed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no