Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
10/10

"I really liked it"

(Bulgaria)

I flew Austrian Business Class on the A320 from Vienna to Sofia (OS797) and I really liked it. I went to the Austrian Senator Lounge in Vienna and it was very nice and the food was excellent. When I boarded the plane, I was offered a welcome drink and right after takeoff I was served some fish. Now I'm looking forward to my next Business Class flight on Austrian.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVIE to SOF
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"was a nice long flight"

(United Kingdom)

Verified Review | This was my second time flying with Austrian Airlines from Bangkok to Berlin-Tegel via Vienna. The flight was full of passangers and had 30 minutes delay. Starting from the check-in at BKK Airport, all economy counters are full with group booking check-in. So I had to wait longer. The check-in counters do not seem to know the product of Austrian Airlines, even though they wear Austrian uniform. They do not consider the customer frequent traveler status to be checked-in at business counter, where there was no long queuing. After I showed them the website of Austrian Airlines related to the right as frequent traveler, they permitted me to check-in at business counter. I ordered the vegetarian meal, but the cabin crew has given me a chicken. The seat is little bit narrow. Nevertheless, it was a nice long flight. The entertainment system was OK and a lot of choices of drinks.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to TXL via VIE
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best long haul experience "

(Hungary)

Washington to Vienna with Austrian Airlines. I do not like night flights because usually I cannot sleep, but this time I could go to sleep with its comfortable flat bed, cosy blanket and pillow. The food was really nice, again we had an on-board chef. The IFE had the latest movies, like the new Star Wars or Steve Jobs, the TV series was limited, but nothing to complain about. Arrive early at Vienna, all in all I would say the best long haul experience I had so far.
AircraftBoeing 767
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIAD to VIE
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I was really impressed"

(Hungary)

First long haul experience with Austrian, from Vienna to Newark in business class. I was really impressed with the interior, the light blue and the skies really do calm the nerves. Food and catering was excellent, the on-board chef was really authentic. IFE was great, good selection of movies a d series. No delay, comfortable seats, a lot of space as only 4 seats are put in one row. Would fly them again, even though landing was a bit rough at Newark.
AircraftBoeing 767
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteVIE to EWR
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"was pleasantly surprised"

(Hungary)

I flew Austrian Airlines before in economy class, but did not know what to expect in business class, since Budapest to Vienna is only a 30 min flight. I was pleasantly surprised. We received little sandwiches and drinks, the crew was very nice and the flight was smooth, no delays or other issues.
AircraftEmbraer
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBUD to VIE
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"well below expectations"

(United Kingdom)

I flew with Austrian Airlines from London Heathrow to Vienna and back in March 2016 in business class. I have been in business class within Europe with many airlines and I must say this was a let down. The business class product is well below expectations, and for me not worth the money. On both flights I was offered a small meal within the first 30 minutes of the flight. There were no drinks apart from coffee and a glass of orange juice served straight from the carton. There was no drinks trolley. After this meal was served, I did not see the attendant until the end of the flight. This is not business class to my opinion. Same experience in both legs. On a positive side, flights were on time and smooth. I would fly OS again in the future but I would not pay for business class again within Europe.
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to VIE
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"this flight was a let down"

(Germany)

After several excellent long-haul flights in biz class on Austrian. this flight from Vienna to Bangkok was a let down. Service was very average, very rushed and not personal at all. The reason might be that on this particular route you find mostly tourists on board, even in business class. The catering by Do&Co was outstanding as usual. Upon arrival in Bangkok priority immigrations passes were not handed out. All in all, the flight was nothing to write home about. I will sure give them another chance but expect better on the next flight.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVIE to BKK
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a good job on the flight"

(Australia)

Bangkok to Vienna on Austrian Airlines. Smart Boeing 777 plane with comfortable seat. In the two side seats at the rear, on a flight which didn't have a spare seat. Good staff, food ok and felt roomy in the two seat side section but I am glad I wasn't in the 3-4-3 sear layout section. Austrian did a good job on the flight but airlines that use this seating just feel more crammed in than those with 3-3-3. Vienna is a great destination though.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to VIE
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"use Austrian Airlines again"

(United Kingdom)

Excellent flights from Amsterdam to Sofia return via Vienna with Austrian. Planes were all very well maintained and clean. Cabin crew were friendly and attentive. Meals offered were very good considering they are only short flights. Flights left on time and arrived ahead of schedule. Would definitely use Austrian Airlines again.
AircraftA319/ Fokker 100
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAMS to SOF via VIE
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"service onboard pleasant"

(United States)

Austrian Airlines New York JFK-Vienna-Budapest-Vienna-Newark. Placed on this flight at the last minute at JFK as Lufthansa was in the throes of the first day of an airline strike with no connecting flights Frankfurt to Budapest. Had to wait in line 2.5 hours for re-booking (not Austrian Airlines fault), hence full flight on Austrian, no choice of seats. Plane was a 767 which Austrian flies in the winter and legroom a bit better than their cramped 777 used earlier in the year on a similar route. Service onboard pleasant - video screen on back of seat in front of passenger is larger than some airlines, easy to manipulate (touch system) with range of films and very wide range of Classical Music. Food onboard out of JFK usual chicken or pasta served on small awkward tray with fragile plastic cutlery. The breakfast is a warmed charred Panini - nothing else - probably the worst breakfast one can encounter crossing the Atlantic to Europe. Return flight Vienna-Newark was better with Veal offering instead of chicken and the dreaded second meal of the same charred Panini served on last flight Vienna-NYC ws upgraded this time to tasty sandwich and dessert. Multiple drink runs and pleasant service. Seats still very narrow. Vienna - Budapest very short flight - so only water served and was jet rather than the usual propeller plane probably as all Lufthansa flights from Munich or Frankfurt to Budapest were cancelled due to the strike and Lufthansa's passengers re-routed via Vienna and AUA. Business Class on AUA on this transatlantic route is topnotch - Economy class is only average. No luggage problems at all. Would recommend for convenience but AUA in economy is not at the level it once was. Their flimsy breakfast is an embarrassment.
AircraftBoing 767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to BUD via VIE
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes