Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 751 reviews
5/10
4 star Skytrax Rating
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9/10

"very enjoyable flight"

(Switzerland)

Verified Review | Flying from Zurich to Lugano (Agno). The flight is booked via Swiss International Airlines but operated by Austrian Airlines. Boarding was to schedule and didn't take much time. Passengers were driven to the plane by bus and greeted by two very friendly crew members. The plane was about 80% full. We took off on time and after around 40 minutes, we were already landing at Lugano. It was a very pleasant flight. The seats were rather convenient and there was more than enough leg room for me (1.80 metres). As this was a very short flight, we were just given a bottle of water and shortly before landing some chocolate, as the flight was operated for Swiss and the always hand out some swiss chocolate. Overall a very enjoyable flight with some great views over the swiss alps.
AircraftBombardier Dash 8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZRH to LUG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"smiling flight attendants"

(Singapore)

I flew from Vienna to Sarajevo with Austrian Airlines. The flight was on an A320. As we boarded, we were greeted by smiling flight attendants dressed in bright red uniform and strains of Mozart's music were being piped through the cabin during boarding. As it was a lunch time flight, I pre-ordered a hot meal of paprika chicken from the airline's contract caterer Do&Co for 15 euros. After levelling off, flight attendants started serving snacks and beverages. My lunch was served piping hot shortly. Although it was a short 1-hour flight, service was offered efficiently in a friendly manner so characteristic of airlines of the Lufthansa group.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVIE to SJJ
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very spacious and clean"

(Austria)

Verified Review | We've been rebooked to an Austrian flight due to a previous flight cancellation and we were happy to enjoy a pleasant experience with Austrian flying from Amsterdam to Vienna. Everything went smoothly, flight departed and landed on time, cabin crew were helpful (could have smiled a bit more though). There was only a little chocolate snack and drink service, but for the short flight it was ok (although KLM served a wrap on the same route). The A319 felt very spacious and clean, it's been refitted with new slim seats which are very comfortable, definitely enough for short haul flights, thanks to slim seats, the legroom is also quite decent. I like the A320 series more than B737, as they are much quieter in my opinion. Looking forward to trying Austrian's long haul service next year, by now, I'd definitely reccomend Austrian Airlines.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to VIE
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff attitude excellent"

(China)

Verified Review | Hamburg to Vienna with Austrian. A very good flight, right on time. Very nice cabin with good seats. Free beverages served twice and hot sandwich is also served at noon flight. Staff attitude excellent, one of the quality airlines of Europe. A national flag carrier should be of this quality, like Swiss or BA, far superior to SAS and Iberia which operate like a cheap flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHAM to VIE
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seats were comfortable"

(Austria)

Verified Review | Flew Austrian Airlines from Vienna to Klagenfurt. After a fast bus boarding the plane took off in time. Despite the fact that this was a 35 minutes lasting domestic flight, Austrian airlines provided a full snack and berverage service. Even a small Austrian "Jausn" with a little desert was given away in business class. The cabin crew was very caring and they seemed to enjoy their jobs. Although it was a very small plane, the seats were comfortable.
AircraftBombardier Q400
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVIE to KLU
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"uncomplicated and smooth"

(Austria)

Verified Review | Vienna to Stockholm. Had a really pleasant flight with Austrian Airlines. Check-In was super smooth as the whole journey. Cabin crew were outstanding, only the snack was ridiculous. A small pack of crisps or a chocolate bar. No monitors provided for flight information. All in all a good experience and recommend flying with Austrian as it is uncomplicated and smooth.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVIE to ARN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"can't say anything negative"

(Canada)

Flew Austrian Airlines from Chicago to Vienna. Can't say anything negative, from the very attentive and very friendly flight crew, very good meal selection, loved the coffee bar, highly recommend the double espresso with vanilla ice cream and whipped cream in a tall glass (unless you're planning to sleep). Business class lie flat seat with HD large screen personal entertainment device. The entertainment selection was limited, actually watched a Japanese film with translation. Overall, Worth the money spent. Don't expect the same level of service on domestic routes. The business lounges were tight both in Chicago and Vienna with limited selection on food and beverage but liked the hot shower before making connection.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteORD to VIE
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"meal was simple but good"

(Greece)

Verified Review | Flew from Athens to Vienna with Austrian Airlines. Boarding procedure was easy and fast, the ground staff was friendly. The inflight service was good and the meal served was simple but good. Some snacks and coffee. Seats were not so comfortable but they are ok for short distances (3x3,5h).
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteATH to VIE
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"lack of support and communication"

(United Kingdom)

Verified Review | Dubrovnik to London Heathrow via Vienna. Shockingly bad. Our first flight was delayed which meant we missed our connecting flight. When we arrived at Vienna there was no information for us as to where we supposed to go to. There was literally no staff for at least 8 gates. When we did find someone hey told us to go to the gate our original flight was leaving from. We went, the flight had left and again no one around. On the service desk they rebooked a flight with BA. There was no apology for our delay. We were given instructions to leave the departures and go back through arrivals to check our baggage in. When we questioned another person they gave us different instructions and were told to go straight to the gate. The lack of support and communication was appalling.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDBV to LHR via VIE
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"inflight entertainment excellent"

(United States)

Verified Review | I flew Austrian from Miami to Stockholm via Vienna. Flight was on one of their Boeing 767-300's. These planes according to their website have all had their interiors redone, and it seemed that was the case. The inside looked fresh and modern. The seats were fine and the inflight entertainment systems were excellent with what seemed like HD screens. I flew economy, food and service were acceptable, and flight crew pleasant. Both flights arrived on time or early. I would fly Austrian again.
AircraftBoeing 767-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMIA to ARN via VIE
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes