Austrian Airlines

✅ Verified Review | Vienna to Venice. The flight was cancelled and these things happen and thats life. But Austrian thought they could just dust their hands of any responsibility be it their fault or not. There were no flights offered the following day nor any accommodation solutions. The staff ill advised all customers by telling them to find their own way to their final destination and that the cost would be covered by the airline. This has not proven to be the case. It has taken me over a year to even get my money back for the cancelled flight and I've had to go through the Airline governing body to even get any sort of response from Austrian. I wouldn't even give them the obligatory 1/10 if I had the choice.

✅ Verified Review | For many years I have been flying Nice - Vienna back and return on Austrian. It always was a pleasant experience. I tried to get a seat in the first row and read the magazines provided by the airline, eat the fantastic DO&CO catered lunch and enjoyed myself. The price of 900 Euros for the roundtrip was a bit steep, but the experience was always pleasant. This year no more. I bought a ticket for the same route, same 900 Euros but the trip was terrible. In the lounge were no magazines offered. The flight Vienna to Nice had an Austrian flight number but crew and plane were from Air Berlin. Even worse the Nice - Vienna was performed by Eurowings an discount airline with a much worse service.

✅ Verified Review | New York JFK to Vienna. Originally, a smaller Boeing 767 was scheduled, that was also one of the reason we booked this flight. But unfortunately the flight was rescheduled to a triple-seven, with 3-4-3 abreast seating, which is hated by the passengers. So we pre-booked our seats in advance (for a surcharge), to get one of the few seats in the rear of the cabin where the fuselage is narrowing and only 2 instead of 3 seats in the window-rows are used. Definitely worth the 50€ we paid! The flight left with a small delay, but landed on time. Lufthansa's JFK ground staff were not polite, fast or effective. But the cabin crew were OK. The seating on narrow seats was fine for a 8 hour flight, but I can't imagine myself being squeezed there for a few more hours. The cabin crew were fine, but keeping a distance from the passengers and being not as nice as those on the previous Lufthansa flight. The food was mediocre and portions very small - we had booked a vegetarian meal, and for the breakfast, it meant only a few pieces of fresh fruit, whereas other passengers had a giant cereal muffin. Apart from the obvious cost-savings by not using a tray and only handing out one piece of food, the fruit box was very small and definitely not enough for breakfast. Thankfully, one of the cabin attendants gave us spare muffins too, upon our request. Thanks for that! So overall, an OK experience, but there are much better Y-class long haul products out there.

✅ Verified Review | Frankfurt to Salzburg. I am a Gold Member of Miles&Bonus (Aegean, Star Alliance) and I travel business class. However, in this flight I did not earn any airmiles as I had a business class A ticket (whatever that means) even though I paid a lot of money. I think it is dishonest to have business class tickets in a non earning miles category. Additionally, business class had just a curtain separating from economy and no choice for a meal as expected in business class on this 55 mins flight.

✅ Verified Review | Went from Vienna to Zakynthos and back to Graz and I can say that I really like Austrian Airlines. The onboard service may be nothing too special, but you'll still get a warm snack and complimentary drinks. For two hour flights that's sufficient. As we were travelling as a family we also got crayons, coloring books and some playing cards for our daughter. The crew was very attentive and proactive. When our daughter feel asleep they brought a pillow without being asked. On the way to Zakynthos the flight departed and arrived on time. On the way back it got delayed by approximately 45 minutes due to a bug in the check in system. despite a long line up the ground staff remained friendly, professional and as efficiently as possible. Austrian Airlines is currently my number one choice for flights within Europe.

✅ Verified Review | Flew Austrian Airlines from Frankfurt to Salzburg. Short hop on the pleasant Embraer 195 with 2-2 seating. The friendly cabin crew manages to get you a snack and a drink - 2 if you ask for it - on the 45 minute flight. On time performance despite rather bad weather. Part of a Lufthansa flight from Dusseldorf -with change in Frankfurt - and the cheapest option between Dusseldorf en Frankfurt. Would definitely fly again.

✅ Verified Review | Vienna to Sofia. Very unprofessional service. Phone service with booking unhelpful and cancelled the ticket of my son without informing us. Waited 15 minutes in a 35C weather with fellow passengers in a transfer bus from terminal to aircraft. No aircondition was used. -Cabin crew engaged in their own conversation and did not help passengers with finding their seats and space for the luggage.

✅ Verified Review | Toronto to Vienna on Boeing 767 (was scheduled for Boeing 777) with Austrian Airlines. Atmosphere of the cabin was pleasant with nice colors. Comfortable seat but seat pitch was poor with only 30 in. Nice pillow with fabric cover and nice blanket. No amenity kit, no amenities in the WC. IFE was good with 59 movies and easy to operate. There was a welcoming drink and then offer of a main meal with plastic silverware, and breakfast 1 hour before landing only muffin and drinks. Food was great and tasty. There was a mid flight buffet but it was poor quality. They did not offer hot towels. Flight from Vienna to Athens was very basic on A320.

✅ Verified Review | Austrian operated by Air Berlin, wet lease flights OTP-VIE-ZRH on the same airplane with the same crew. As a matter of fact, my last flights with Air Berlin were not very pleasant at all, so I was curious if and how this might have an impact on these Austrian flights. And yes indeed it had. My best European flights of the last 5 years. Airplane livery Austrian, seats Lufthansa group, but not with the specific Austrian red features. Seat pitch LH group standard. So all regular and nothing special. The difference was the service by the cabin crew: simply marvelous, always with a smile, very individual and professional. So, if you had doubts about Austrian operated by AB, forget them. If you can book such a flight it's simply a plus.

✅ Verified Review | I had a flight from Vienna to Zurich and then a connecting flight from Zurich to Milan with Austrian Airlines. Due to the late arrival of the flight my flight was delayed which was meant I would miss my connecting flight. I went to the customer service desk twice and the staff working there was patient and helpful. In the end, they put me on a direct flight to Milan. I just wanted to say my compliments to the staff for resolving the problem. Even though I had to wait for 4 hours, I am still pleased with their professional customer care and client handling.