Austrian Airlines

✅ Verified Review | New York JFK to Vienna. Another pleasant flight with Austrian, meal was fine, frequent drinks services, crew happy to provide an extra snack or drink. Plane's entertainment system was well stocked with plenty of good movies and music. Was seated in standard economy, but in a kind of 3-row mini-cabin between business and bathrooms, so it felt more private than regular cattle class. Will happily fly with OS again.

✅ Verified Review | I was flying on business to Cyprus and used Austrian Airlines for a first time and I have to say, it won't be for the last time. First we flew a 35 minute flight from Prague to Vienna on an Embraer 190 and even for such a short flight we received water which was really nice and seat pitch was also nice. Second flight was on an A320 (on the way back we used A321) and seat pitch and crew were great. We received a hot meal (some pasta with dessert) which is not usual for Europe flights anymore, not even for 3 hour long flights. Food was really tasty and there was a nice selection of drinks, the crew made 3 drinks rounds in under 3 hours. I was happy with this airline and the crew were the best I've had on a European flight. There was also wifi with 10 minutes free. Only thing missing was IFE or at least some screens showing the flight path. Next time I'll choose Austrian Airlines and can't wait to try them on long haul flight.

✅ Verified Review | Vienna to Los Angeles. Worst business class seat I have flown, I am 6'4" and could not even stretch out. The middle seats on the left are like coffins. A 12" opening for legs not allowing you to roll over or extend. I would have been better off in an exit row in economy. Rang my bell for the flight attendant 6 times and finally had to hunt her down. The meals were good but the only snacks were a few packs of cookies. Drink selection was also very poor, the selection was worse than economy. It also took 1 hour to get our baggage at Los Angeles Airport. I would not fly Austrian again.

✅ Verified Review | Flight OS81 from Vienna to Los Angeles. I had flown Austrian only once before, and it was a relatively good experience, so I was expecting a lot out of Austrian. Fortunately, I was very impressed. Check-in was relatively slow, but the lady there gave us a warm greeting and sent our checked bags away quickly. The flight was fully booked, so there were plenty of people in line. The gate felt extremely small, especially on a fully booked flight. Austrian fortunately was good at crowd control, so people got to their respective seats quickly. The seat was clean and very comfortable, and had all the basic functions and necessities you would expect. Pillows and blankets were provided on this 11 hour and 40 minute flight, even though it was a day flight. The flight attendants, as always, were extremely kind and compassionate and always there when you needed them. Soon after takeoff, lunch was served. It was a mushroom pasta dish, which was pretty tasty. The IFE worked pretty well and was responsive, although it didn't have many movies or TV shows, unlike Lufthansa. Where Austrian makes up for this is in their prestigious service and delicious food. Snacks and drinks were served consistently throughout the flight. Near the end of our flight, a small meal of more pasta with olives and zucchini was served with some sort of pudding. It was phenomenal. We parked at one of LAX's satellite terminals, and had to get bused over to Terminal 6 for Customs, which I find a bit inefficient. Overall, it was a fantastic flight. I would definitely recommend Austrian Airlines to anyone.

✅ Verified Review | London Heathrow to Vienna. Excellent on board. Not a long flight but a snack and a drink served by pleasant staff. Incredible luggage allowance for an economy European flight 1 x 23 kg included in ticket price. There is also the advantage at Vienna airport that you can check your luggage in early via the automated baggage drop off points (five hours early in my case) which is available in AA own Terminal 3. This facility is not available with the other carriers who use Terminal 1. If you have a long wait an invaluable facility. 20 min delay at Heathrow no specific explanation provided. Delay on return due to weather so not the fault of the airline. Will definitely be using them again.

✅ Verified Review | Salzburg to Frankfurt. The boarding procedure started right on time and was fast and efficient. After a warm welcome by the cabin crew they started their service. Despite the fact that this was a one hour flight, a meal was served which distinguished itself by outstanding quality and taste. Shortly afer a pre-landing coffee the plane landed in the designated city, again, punctually.

✅ Verified Review | Geneva to Vienna. The boarding was smooth and the plane departed 5 minutes ahead of time. The plane was an Embraer 195 that are quite old, however the cabin was very spacious and clean. It was just a 50 min flight, but the cabin crew served some drinks and cold snacks (biscuits or salted peanuts). The cabin crew was very helpful and with a smile. It was an excellent flight.

✅ Verified Review | Vienna to Miami. The Vienna boarding gate experience could be improved. Arrived at Gate 20 min before boarding time. Gate agent stamped boarding pass but announcement was made or instructions for priority boarding. We lined up after a queue started to form. At the gate, agent refused to honor printed boarding pass that indicated my 1k premier status and wanted to see physical evidence. Fortunately UA app has my card in its file and was able to convince agent to let us through. Austrian could do well to review its boarding process for efficiency and convenience and update its gate agent that printed boarding pass status is as good as or even more accurate than the hard copy. Finally got on board and was warmly greeted by a flight steward which made up for the annoyance at the gate.

✅ Verified Review | Our flight was due to leave London Heathrow June 22nd at 15:20 arriving Vienna 18:55 for a 20:20 transfer to Sarajevo. However this flight did not take off until 17:10, arriving Vienna at 19:55. Boarding time for Sarajevo flight was 19:50. Flight attendant as we were approaching Vienna kindly moved us with our hand luggage to Business Class so we could be among first to exit plane. As we were not familiar with airport it took us sometime to locate gate for our onward flight and owing to age, health and mobility issues we were not in the best state when we got there. We were also unaware that we would have to go through another security check and this is where our experience was unacceptable. The lack of dignity afforded to my wife when she set off the security alarm was unnecessary and caused a great deal of stress. Not only were we late and concerned we would not make our onward flight but there was no female attendant available to carry out the search. The male employee was rude. The female employee, when she turned up, was no better. Accept that the flight was delayed, this happens, but it would have been good to have been told that the Sarajevo flight was also delayed, which would have given us sufficient time to make our onward flight. I know that these security staff are not connected with Austrian Airlines but their treatment was out of order.

✅ Verified Review | Warsaw to London via Vienna on economy Light fare. Ground services at Warsaw airport were just horrible. I usually travel with a backpack which I do not need to check in but apparently Warsaw airport has its own rules. Both legs were delayed: over an hour from WAW to VIE and about 45 minutes from VIE to LHR. Star Alliance Business Lounge in Warsaw was overcrowded and had to struggle to find a seat. Onboard the crew was quite polite, though snacks less than modest. Austrian Lounge at Vienna airport looked like a cafe. Not to compare with lounges at Heathrow, Munich or Zurich airports. Wi-Fi on VIE-LHR flight was not working. I will think twice before booking my next flight with Austrian.