✅ Trip Verified
| Copenhagen - Vienna - Hong Kong on 3rd Jan 2018. (Billund) - Copenhagen - Vienna - Hong Kong on A320 and B777-300, respectively. The short leg CPH-VIE seat had a terrible economy seat offering to business class passengers. Food was very sparse and only 1 hot dish was offered, completely in contrast to the international luxury offerings (see below). However, good FAs. Champagne offered. Check-in in BLL (Denmark) with a useless, inert, junior agent (3rd party, SAS-agent) could not identify my onwards bookings (despite providing boarding cards as prof) and rejected to check-in my luggage further than HKG. The long haul flight VIE-HKG was one of my best flights ever. Have been missing Austrian for its innovations, fresh and super-alert FA’s, colours, decos, and excellent food. 3 Austrian beers offered, one in original bottles. 2 champagnes, lots of reds and whites. For Lunch I consumed two main-dishes: the calf was devine. Also, an Italian cheese-pasta was very nice. 3 hot meals offered on this 12 hours flight: they had each 3, 1, and 2 hot offerings, respectively (for lunch, supper, and breakfast). The VIE-HKG was full but the FA coped well: smiling, attentive, focused, proactive, and caring. The flight was 10/10 but the seat could not recline to horizontal position (lacking 3-5 degrees). The handset controller did not work. Further, the flight CPH-VIE on a A320 cannot exceed an 8/10 score. Altogether, an exotic, focused airline of high quality. Luggage arrived smoothly. I will go again. Much better than Swiss and – in this case: also better than Qatar and Turkish.