Austrian Airlines

✅ Trip Verified | Not even worth 1 star! Let's start with the worst incident. Lost luggage, no refund even though they acknowledge the mistake. Nowhere to be found, we filled out the forms properly, and all we hear is that they are working on it. It's been about two months now. My girlfriend had to buy everything again from the suitcase, and we still haven't received the money back, even though they admit the mistake lies with Austrian Airlines. If you can avoid this airline, I strongly, strongly, strongly recommend to do so. Mistake number 2: My girlfriend and I flew from Tirana to Amsterdam with a layover. Due to a delay at the first stop, we couldn't make the second flight, everything was fully booked, and we had to stay overnight, only the overnight stay was well arranged. We were supposed to get everything back for food, transportation, etc. We only received about 70% of it, even though we kept it reasonable. Shame on you, Austrian Airlines.

✅ Trip Verified | We flew Austrian Airlines from Vienna to Chicago on business class and thought it was the best business class experience we've had between Europe and the USA in years. We used to look forward to flying business or first class because the airlines used to make it a special experience. Our current thinking (until yesterday) was that US and European airlines no longer did that. The service in business class on Austrian was exceptional. It started with a dedicated check in area for business class clients where the staff were helpful and welcoming. The lounge was nice. The real magic began once we got on the plane. The crew and the food were amazing. The chef was enthusiastic about his work and served us little appetizers and soup in addition to the food listed on the menu. It felt like a treat. The menu featured a good variety of meal options and everything we had to eat was very flavorful and well-prepared. The crew was very knowledgeable about the food choices and the wines on offer. The lie flat seats had a massage function plus the weighted blanket and pillow were of high quality. Throughout our flight, the crew made us feel like special guests throughout the entire experience. We will definitely fly Austrian again.

Not Verified | What a fantastic surprise Austrian Airlines were - they are right up there with the best airlines. The food was the best I have ever had on an airline, and that is saying something because the food on Qantas is outstanding. The chef came out to welcome us, discuss the menu and take our choices - he then proceeded to prepare our food. The food was absolutely delicious including the best chocolate tarte we've ever eaten. Great coffee and the service was sensational. You could not get better service from a cabin crew - so willing to help with every little need, as though it was their greatest satisfaction to do something for you. The seats were comfortable but not the flashiest business class seats in cubicles, but I would fly this airline any day and every day. We took off and landed on time. Thank you to the cabin crew and to Austrian Airlines for caring about serving their customers with delicious food for a memorable flight, and ensuring their staff are the best.

Not Verified | Terribly rude ground staff in Cairo, made everything more difficult with checking in our bags and also randomly changed the bag number. The internet on the plane was very bad.

✅ Trip Verified | Very poor customer service. The airline staff requested for passengers who would volunteer to delay their travel as the flight seemed to be overbooked, with a promise of compensation. After volunteering, my seat was given to another customer and then when all customers had boarded, they realised they flight was actually capable of taken all the passengers on ground. They asked us, the volunteers to get on the flight without a genuine thanks. Never volunteer your seat!

Not Verified | By far the worst experience of my life. After a 14 hour lay over, they not only lost my baggage but it turns out it was never scanned in in the first place so no one can locate it. When I contacted customer service, they first gave me the number to a bank and then they told me they can’t help me when I asked to speak to someone in higher management. I am only in Vienna for a day and now no one can locate my baggage and I need what’s in there today. Ridiculous, disappointing, and sloppy.

✅ Trip Verified | Most awful long haul flight experience I’ve ever had: - terrible staff, rude, unkind and never seen a smile on their face, meals were so bad. There was not even salt and pepper provided. The toilets were in such disgusting shape during the flight. Worst experience to have such circumstances in a long haul.

Not Verified | This is my review from Vienna to Athens. Boarding started perfectly on time, something that it is unusual these days in Vienna Airport, so I highly appreciate that boarding started on time. About ground services, I can tell that the boarding passes didn't have written the boarding gate something that should change. In addition, in the security area, the security officer did his job as he should. Finally, the crew was polite and offered to me and to my business partner some water and some Austrian chocolate but I would expect something better from Austrian. For example they could offer some beverage service with tea or coffee and a little snack too. I think that this airline is a good airline with some space for improvement.

Not Verified | I have not yet flow this airline. I have been trying to get my ticket corrected now for 7 days and probably a dozen call to Austrian. Probably the worst phone help ever. First, most of the time you will get transferred to Lufthansa who says "you have to call Austrian", but when you call Austrian you get transferred to Lufthansa. When you finally get to Austrian, you cannot understand a word being said. The is not one person, but every call. They are useless. AVOID THIS AIRLINE

✅ Trip Verified | I didn't have a good flight with Austrian. The worst part was the return where my baggage was not loaded due to aircraft overloading! According to follow ups from the airport dozens of baggage were not loaded. Imagine that we pay for the baggage but they fill the airplane with other stuff. They also didn't provide information about scheduled flights for baggage. The baggage was also damaged due to multiple connection flights. I reported the damage but I am pretty sure that they will say "we are sorry for that but we don't process your report and don't forget to pay us next time and buy our tickets!". For the first flight we encountered multiple delay announcements and in total it was around 3 hours. They also suggested us to go to the restaurants in the airport as a compensation for the delay, but the restaurants were not briefed about that and in the end they said (the restaurant I went) that up to 7 euros is free. While the carry-on baggage was said to be 8 kilo (according to the time I bought the ticket), there was no control about that and there were people with big suite cases in the airplane causing lack of space in the cabin. Overall I won't try this airline anymore and I have heard similar things about that.