Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
5/10
4 star Skytrax Rating
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8/10

"flight was stress free

(United Kingdom)

Trip Verified | London to Vienna. After a very quick and efficient check in, boarding went like clockwork for a 6am departure. The captain apologised take off would be 15 minutes late, but he will make the time up on route. The cabin was clean, light and airy, the cabin crew here smart, very efficient and played classic music during boarding. Seats were 3x3 with reasonable legroom and were comfortable. The flight was stress free, with a selection of hot drinks and a tasty sandwich served as standard. Disembarkation was easy and straight into the arrivals hall. A good flight that had more class than the average budget airline flight.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Vienna
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"was denied any compensation"

(France)

Trip Verified | We were on a flight from Nice to Vienna on 21 December 2018. After clearing security, we were informed that the flight was delayed and then the flight was cancelled. We had to be removed from the secure area. Stood in line for an hour, with no information forthcoming. 20 of the passengers were then rerouted through Rome, including my husband and I. In Rome we had 35 minutes to change terminals and get a boarding pass. If we were not relatively fit, we would not have made our flight. We arrived in Vienna at 22h55, instead of at 16h45. Thus a delay of over 6H. Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 established common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. Under this regulation passengers are entitled to compensation for these kinds of delays. I contacted the airline, and was denied any compensation as according to the airline the cancellation was due to: "Unfortunately, according to EU Regulation 261/04, paragraphs 14 & 15, we cannot provide compensation for the flight irregularity that has remained because the reason for cancelling the flight was the weather condition. Meteorological conditions are beyond the control of the airline and exclude the obligations of the airline" I asked for clear evidence of weather conditions incompatible with the safe operation of our flight, as to my knowledge, the weather at the time was fine, and other airlines were operating flights as normal, taking off from Nice and landing in Vienna, while ours was disrupted. My request for information was denied. Surely, if you could not fly due to the weather this information will be on hand and easy to give to disgruntled passengers. Why refuse to give this information, unless you have something to hide or just do not want to comply with EU rules?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNice to Vienna
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the level of rudeness"

(South Africa)

Trip Verified | Vilnius to Cape Town via Vienna. I was shocked at the level of rudeness from the staff. I got drinks spilt on me without even an acknowledgement, nevertheless, a 'sorry'; I got side-eyed for asking extra salt and pepper and an additional water cup; I got literally shouted at for what I can only assume not leaving the toilet 'midway' since the "go to seat" light turned on while I was in the toilet. This was my first time flying this airline and I regret the last. An 11-hour flight is painful as it is without being treated so rudely.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVilnius to Cape Town via Vienna
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled or delayed flights"

(Austria)

Trip Verified | Austrian cancelled or delayed flights to Frankfurt, however on the same day most flights from other companies landed and started in Innsbruck. At the time of check in, no Information from the staff was given. Most officials who are appointed at counters in Innsbruck appear completely disinterested and show no motivation. Questions about the reasons for delay could not be answered. Then several wrong Information about actual departing time were given. At the time of boarding, no Information about connections in Frankfurt could be provided. When this was mentioned in the aircraft to purser, she suggested to contact ground staff. 30 minutes after boarding, the flight was cancelled and passengers returned to the main hall. There was no organized rebooking so that the passengers without priority were served first. Even after 100 minutes waiting, there was absolutely no progress for most urgent connections. For flights from and to INN, this airline should be avoided because of poor ground operation service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteInnsbruck to Frankfurt
Date FlownJanuary 2019
Ground Service 12345
Value For Money 12345
no
3/10

"Very frustrated"

(United States)

Trip Verified | My friend and I took a trip to Russia flying with Austrian Airlines. We flew from Chicago to St Petersburg connecting through Vienna. We got to Vienna 4 hours before our flight to St. Petersburg. Austrian Airlines cancelled the flight to St. Petersburg and rebooked us with another airline Aeroflot reassured us that our luggage would be transferred with no worries. Well the luggage did not arrive with us in St. Petersburg. Filed report but did not get the luggage until day 8 of our 10 days trip. Had to buy some clothes. Tried to resolve the situation with the airline requesting reimbursement for money spent on clothes but no luck. Instead Austrian Airlines blamed us for missing our flight when we arrived in Vienna 4 hours before the scheduled flight that they cancelled. Very frustrated and that is why I am writing this review.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to St. Petersburg via Vienna
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"arrived in Zurich with 14 hours delay"

(Switzerland)

Trip Verified | Budapest to Zurich via Vienna. A complete disaster due to late arrival of the aircraft I lost my connection and I had to stay overnight in Vienna. I arrived in Zurich with 14 hours delay and my bag was delayed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Zurich via Vienna
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"nice and smiling to each guest"

(Austria)

Trip Verified | I flew back home with the usual flight from Vienna to Venice. The reviews are getting really shorter as the flight experience is basically all the same. I would just like to highlight that as usual on every flight with Austrian, I´ve picked about 12 in 2018, the ground staff is rude and not willing to help, versus on board they are really nice and smiling to each guest. This time it was just offered one choice of snack, just sweet, which isn´t that great. The captain as well is making also his announcements which are really well and professionally made. I know what to expect so, I would say I could recommend as an average airlines, although it´s quite expensive for the little flight with the little offers.
Aircraft EMB95
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Venice
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"unfriendly customer service"

(Germany)

Trip Verified | Most unfriendly customer service we ever had! As human errors happen I fatfingered my wife's surname (missed the last three letters). We tried to fix that problems with Austrian Airlines customer service but all they replied was that it is possible to purchase a new ticket and told us it is not their problem but ours.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Vienna
Date FlownDecember 2018
Value For Money 12345
no
1/10

"not show any willingness to help"

(Austria)

Trip Verified | Innsbruck to Zagreb via Vienna. For a short trip from Innsbruck to VIE, Austrian sent an Airbus although there were not more than 30% passengers so that their flight management is completely unclear. Because of late arrival from Vienna, departure from Innsbruck was delayed 80 minutes. No supervisor was available at the gate in Innsbruck although it was promised that she will help customers with connections. No SMS or Emails regarding connections were received. Purser during the flight was completely unhelpful. Although it was told that during next two days most connections are completely booked, she did not show any willingness to help. In Vienna they removed passengers with gold status from the connecting flight although boarding was still in progress upon arrival. The supervisor promised help with rebooking so that arrival was possible only 18 hours after original time. He did not take care about luggage. Their staff is unhelpful and there is no email or feedback service during the weekend.
AircraftA319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteInnsbruck to Zagreb via Vienna
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Overall, highly recommended"

(United States)

Trip Verified | Newark to Vienna. First time flying with Austrian but not the last. Very pleasant trip from back in the cheap seats. Cabin crew relaxed, friendly and professional. Food and drink adequate for the class of service. Triangular food containers a neat touch. Cabin appeared recently refurbished. Standard seats had plenty of pitch and width. IFE was up to date but my wife's was inop on the way out. EWR departure very convenient for us vs JFK. Express train from VIE to city center convenient, clean and very reasonable. For return flight, checked in at the train station saving time at the airport. Overall, highly recommended.
AircraftBoeing 767-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Vienna
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes