✅ Trip Verified
| Vienna - Paris CDG in Economy almost a year ago, transferring in CDG to an AF flight to the UK. Flight was booked with AF as a codeshare. Checked in at the manned premium OS counter (due to frequent flyer status), which was fast and friendly. Boarding – as almost in VIE with OS - slightly chaotic, but an average experience, as well as the flight itself. Solid, but not more. Drinks were free, however Austrian Airlines does not serve actual food in Y. Flight was delayed by 15 minutes due to a ATC slot, which should not have been an issue, but it was. We had a scheduled transfer time of 1 hour, which was now reduced to 45 minutes. While we made it to the new gate before departure time, the flight was already closed. CDG is a disaster and even the scheduled transfer time of one hour would have been not enough to be at the gate before the official flight closing time. Long lines at passport control with no special lines for EU-passports and no short connection lines. Also, nobody there from the airline or the airport to assist with short connections. Then a bus transfer between the terminals that seemed to circle the whole airport with multiple stops and which took almost 30 minutes. CDG has to be the worst organized airport in Europe. No chance to make the connection. AF then rebooked us to flight leaving 6 hours later. Then we had to wait 1 hour (!) at the counter till AF got the approval from OS to issue a meal voucher for the delay, but OS could not care less to and needed to be called multiple time before they finally sent an approval. Simply ridiculous. Also, compensation for the delay under EU law was denied by OS citing extraordinary circumstances. How can a slightly later ATC slot be extraordinary circumstances? This is business as usual and flight statistics show that this is the usual delay for this morning flight. Even an intervention by the Austrian Customer Protection Agency did not help. OS denied their reasoning, as well. Will not recommend OS, as customer service and attitude handling the delay and compensation was terrible.