✅ Trip Verified
| London to Sofia via Vienna. Checked in online for both flights using the app, which was very easy. I had a "Economy Light" fare which meant cabin baggage up to 8kg plus a laptop bag or similar. This was a 06:00 departure from LHR T2. I always like to have paper boarding cards in case of phone failure so on arrival at 04:25 I went straight to a self service kiosk and got boarding cards for both sectors printed very quickly and easily. This is one of the first flights out of LHR so I was amazed I was through security and airside by 04:35. The downside about this time of day in T2 is there is absolutely nothing open until 05:00. My flight was out of the gates in the satellite building so I walked there. Boarding started just after 05:30 and was efficient, used a jet bridge and not a bus, and the staff applied a pragmatic approach to hand baggage. I had no problem stowing my wheelie bag in the overhead locker and my other bag under the seat in front. The seat pitch was acceptable and comfortable enough for a 2h15 flight. We departed approx 5 mins late, but arrived 15 mins late in VIE. Onboard service on this sector was reasonably swift in getting started and was basically beverages including alcohol plus a muffin. There was a second beverage service later into the flight. The flight attendants were all friendly and helpful. Arrival at VIE, which was late, was not helped due to us arriving at a coaching gate and being bussed to the terminal. I then had just under 45 mins until my connection to SOF out of the D-gates. It seemed a long walk and despite a flight attendant telling me I did not need to re-clear security, this was required. This said I did manage to get to my gate before boarding started. Gate D33 was terribly small and over crowded and due to the level of background noise from people passing through security right next to the gate it was impossible to hear what the gate agent was saying over the PA system. Boarding commenced late and was unfortunately another bus to the aircraft. We departed a few minutes late and arrived 10-15 mins late in SOF to yet another bus arrival. So I can only conclude Austrian are trying to save money by turning down jet bridges at SOF when most gates with them were unoccupied at SOF T2. The inflight service was very similar to the flight from LHR, albeit slower to start and slower to get through the cabin. It was a choice of either a sweet pastry or breadstick little snacks. Complimentary beverages were served including alcohol however on this 1h15 flight there was only one drink offered. Overall conclusion on Austrian European short haul economy service is: polite, friendly; appreciate the complimentary beverages albeit the snacks are not a meal, but the amount of bussing to and from aircraft I experienced did not feel full service carrier. I would fly Austrian again at the right price point.