✅ Verified Review
| Early at the airport, I tried to get on an earlier flight for which the correct yet unfriendly employee in ticketing wanted to charge an extra €150. I decided to wait. Based on previous good experiences with Austrian (short and long haul), I decided to purchase an Upgrade to Business Class at the airline’s service desk in pier F. While queuing, I had ample opportunity to watch the demotivated, unfriendly and seemingly overstrained staff. Their supervisor made occasional appearances, discussing how to organise the shift and which employee could leave when, not casting a single look at the queue of meanwhile 20 impatient passengers. After more than half an hour, I was granted the privilege of acquiring the Upgrade for the amount of €225. I did not use the OS lounge - I was too fascinated to see the overcrowded airport and Austrian announcing one delay after the other. 'Due to he late arrival of the incoming aircraft'. Strangely, it was all Austrian planes that had left Vienna 2–3 hours before. On board, the added value of Business consisted of an empty seat besides me (as many were also in Economy), and an open curtain providing panoramic views of the cabin. The meal consisted of coleslaw, to mini meatballs and a stale jellyroll (see photo). An effrontery to charge €225 what at best did cost Austrian an incremental €10. My complaint afterwards was handled with a ‘copy and paste’ response. Avoid Austrian, avoid Vienna airport.