✅ Verified Review
| Travelled to Delhi March 25th. Flight from LHR to VIE was good, friendly cabin crew, decent food; albeit it being the prepaid a la carte option. Once we got to Vienna, we found out our flight had been delayed 6hrs. We only found out about our flight being delayed via the board at the gate; there were no ground staff to inform passengers of this and when I trapsed down the other end of the terminal to the only counter that had any staff, the Austrian airlines representative was so rude. When the plane finally took off, the entertainment system had limited choice and the headphones were so bad, that even with the volume full it was drowned out by the engine. So films were watched with subtitles and no sound, which is annoying on a long haul flight. Again, the food was delicious on this flight and the selection of drinks/beverages was good. When it came to our flight home from Delhi, we arrived at the airport, giving all our documents to the guard who checks it before letting you proceed into the airport. He informed us that our flight didn’t exist anymore and we would need to book another ticket. So off we went to the help desk to which we were informed that Austrian had stopped their service from DEL to VIE and we’d been moved to a Lufthansa flight. This was fine, but we had not been informed and meant that we had arrived at the airport 6 hours early for our flight, which was now scheduled to depart at 2:45am. I queried about the a la carte food that I had paid £34 for and the staff said that was fine, but we received no special food, and Austrian have not refunded this to my card. I had no email from Austrian to inform me of this change and no emails from Lufthansa. We ended up flying into FRA instead of VIE and I had no way of contacting my family who travelled to pick me up. Will not be flying with Austrian again.